Ulta

Decided it’s time to update my review since I shop here at least once a week lol they have everything I could possibly need and more! The prestige brands are pricy but so worth it! The quality of the items are great and so is the help they have in store :) some of my favorite brushes are by IT cosmetics, again they’re pricey but only ulta carries them. I’ve also been loving laura geller, bare minerals, urban decay, too faced, and lorac. Be sure to sign up for their rewards! You get a bunch of great offers that way!
If you’re a makeup rookie or even a pro id recommend coming in and seeing what they have!

I made my haircut appointment online. When I got there I waited 10 mins. Melissa was my stylist. She gave me a massage on my scalp while she was washing my hair. When I was getting my haircut the phone rang, so I waited 5 mins when she talking to the customer on the phone. She did a great job cutting my hair which i paid $ 47 plus tip. My hair feels really soft and silky. I would go back again.

Had an appt here for the salon. I was expecting to see more of a difference since I was being charged more than other salons. Turns out, they’re just like other salons. Actually worse, because I was charged a lot more. Or maybe it was just the stylist? Her name was Melissa. I guess all you need to graduate cosmetic school nowadays is to know how to properly wash hair and blow dry it. But I’m not the expert. Anyways, she washed my hair for about 5 minutes, and then literally took 2 snips, blowdried my hair, and said it was done. I asked her if she could style it for me, but she said my hair was «too fine», so she was unable to. She’s a «professional», shouldn’t she be able to handle any person’s hair regardless of the «fineness»? Guess cosmetic school didn’t teach her how to style hair? Anyways, my total came up to be $ 51 for literally a wash, and blow dry. I’ve paid $ 12 for something like that before and the quality of it was so much better. They even styled my hair. Never coming to ulta for a haircut again, and Ulta please reevaluate your stylists or you’ll lose a lot of business.

The Store Manager Bethany was wonderful, she helped me get everything I needed and made sure to have a cashier join to help when the line started to get a bit long. All the girls at that store are kind & helpful. I know they are busy especially on the weekends I just wish for their sake their Corporate Office would allocate them more payroll. I have been to Ulta in Chesterfield and which is extremely slow but somehow still have cashiers standing around gossiping.

If you’re looking for a dumpy outlet version of Sephora, this is your place. And if you like opened products smeared with their own sticky juices, this is definitely your place. It’s like a gang of drunken pirates ransacked the place. Disgraceful, I tell you.

I recently noticed that I was charged for samples she slipped in my bag. I notified the girl and she said you don’t want them? I told her why should I have to pay for samples? That I did not ask for. And she voided them and took the samples away. I emailed corporate and never got a reply. Your company is a joke. Check your receipts people.

Not nice and rude staff as can be. Manager jamie refused me a exchange
Because my Paul Mitchell shampoo did not have
An ulta sticker. I had my bank account in hand
With proof of payment in lieu of the receipt.
They refused a refund or exchange! I took it to orchard lake
Bloomfield hills location and not only did they
Return it hassle free but I got a moisturizing shampoo
Which I needed with ease. They even explained they could pull up
The purchase by my ulta card history! (john r take lessons here).
Troy john r location staff and management is rude
And need to learn how to treat customers!!!
A17.00 bottle of shampoo is no small pocket
Change. Thank goodness they put an ulta near me,
I will boycott john r ulta and would tell people
Shop another store. They will see a major difference.
I’ve been an ulta customer since 2008. Don’t go to
John r. Troy location!

They are not nice here. They have a good variety of products, but no customer service at all. I’ll take Sephora anytime, the prices are similar and you can test anything in the store. There are very few things you can test at Ulta. It sucks because I love makeup just not here.

I first discovered Ulta in Dallas several years before they came to Michigan. It was sort of cool to have a beauty store that had everything from the basic items you could easily find at the drugstore and some higher end brands typically only found in department stores. It makes it a little easier to shop for those shoppers that like both kinds of products. At the time, I wasn’t really into the beauty products & makeup as much as I am now.
I like Ulta for convenience. For some reason, the lighting in all of their stores bother me. It’s also a little cluttered and messy, especially when it comes to the hair product & hair tools area. That sort of makes me crazy. They sell a few brands that I like. If I don’t want to make the trip to the mall just for Philosophy or Urban Decay, I’ll stop here. I’ve also recently discovered St. Tropez, which they carry a wide variety of products. They also have a large selection of nail polish. I’m not one of those people who has a huge collection of nail polish, but if you are one of those people, go here.
This location is probably one of the better locations. I used to go to the one in Farmington Hills & Northville (which is a hot mess), so I’d say it’s the best of the three stores.

Holy suckiness. I checked in on four square and they offered me 20% off an item so I picked up ouidad hair gel. The worker lady told me that my item did not qualify for the discount and I was pissed! I pulled up a list is all the brands that don’t qualify and there were over 90!!! Wtf kind of discount is that. I prefer ordering online from sephora and getting a bunch of free samples. When sephora offers coupons, I’ve never had any of my products not qualify. Ulta is a waste of time.

If looking for help I wouldn’t come here. The salon I have heard it great but the customer service at this location is bad. Very little staff to help you find anything and I saw one employee just being rude to a older lady for no reason. She was confused and wanted help picking out face cream. I ended up going up her after and offering advice since I used to work in a place just like this years ago. They have tons of great products but crappy employees when you can find one.

Big store, sometimes has what I need, always has what I want but didn’t intend to purchase. It’s busy so yes sometimes is hard to find an associate for help because they are usually busy with someone else. But for the most part I like this store and this is where I get all my beauty supplies. The plus is all the coupons and you can use manufactures coupons here too.

Nice store, nice staff. Had everything I was shopping for that I saw online! I definitely didn’t notice it being messy like other reviews say, maybe the clearance section but that’s expected in my mind.

All search and no associate makes me a sad, weary customer.
Troy Ulta exists outside the blast radius of the Oakland Mall, but huge crowds after beauty supplies inundate the beauty department store hour after hour. There’s no quick ‘dash in and dash out’ happening here except at odd lulls which I cannot predict. Come forearmed with a bottle of water and a charged smartphone to keep yourself entertained while you fruitlessly search, try to attract attention while marooned somewhere near Smashbox, and then shuffle forward in a line that never ends.
Such heavy traffic leaves the store a bit of a disaster compared to its sisters in Farmington and Rochester. The aisles are ransacked of supplies and stock ends up mysteriously moved out of its proper section. Products are often open when you find them, the last dregs of an attack to test an unused tube of lipstick or eyeshadow, when a perfectly good tester was in arm’s reach. A Bermuda triangle effect is going on around the nail polish because all I find are forlorn, empty racks of Zoya, China Glaze, Butter, and Essie where the products used to be. One might remain, lonely, waiting for the same fate to whisk it off. I prize my trips to Ulta to find the full range of colours but this store only ever seems to have a few, and for reasons unknown, those are so often green or yellow shades.
Another consequence of its popularity is the lack of price tags. Sales exacerbate items flying off the shelves, never to be restocked. I always have to check SKUs against tags (if any exist) to be sure my item is on sale and it’s not a misplaced imposter.
Associates are few and far between, forcing me to trail after them in search of assistance. They act quite put upon at times, but I suppose when we all pounce for help as soon as they appear, I’d be tired and prone to hiding too. Not enough staff for a store this size, especially when we’re looking for fussy items. The girls at the counter are trained to ask about complementary magazines or upselling, but they are friendly enough. If you can come at an off hour for a makeover or a sampling, they’re a friendly bunch happy to let you try Benefits foundation or a new, obscenely bright Urban Decay eyeshadow in a way you can wear in broad daylight.

Being from a big city, I have only been to one Ulta. I love how you can get all your basic supplies for cheaper. It is like for sephora but a lot more affordable and has more products that one would use on a daily basis.
Some of the aisles were a bit messy and some of the items I was interested in didn’t have any price tags or price labels.

Wow. I guess I didn’t really know what to expect when I walked in – this was my first ever visit to an Ulta – and I was amazed at all the assorted brands (from high end to low end) and varying products they carried! I thought it was just like a big CVS-​type discount store with beauty products. I really REALLY wish I had known exactly what type of store this was so I could have gotten personally matched for my Bare Escentuals that I love and order from
and then mix myself to get it just right.
I am not a big beauty-​products person (as you can tell from me having NO clue what this store was), so a lot of the name brands were really lost on me (though I had heard of some of them). It was really nice to know that there is a local place to get this stuff, though I am bummed we are leaving in a few months.
As I wandered, I was asked by one employee if I needed any assistance, but I was just looking. I took a quick meandering walk through the whole store so I could see everything… and ended up with a boar bristle brush (which I’ve been meaning to try) and a travel eyelash curler for my mom… but I could EASILY have spend hundreds here if I went hog wild.
The checkout went smoothly and efficiently. I’d definitely be back if and when I needed these types of products.

Jamie you ROCK! Best haircut & color i’ve had in years — you listened to me and that’s really important — I LOVE my hair! Thank you thank you!
Also thanks to the gal who helped me with the Bare Minerals — really took her time to find the right colors for me. I’ll be back!

It must be this location…
I have been to the Ulta in Rochester Hills and in Chesterfield, and loved both. I went to the Troy Ulta and wont be back. I went looking for a daytime moisturizer and the lady who (supposedly) helped me, didnt. She said all I should do is put a spf in my night time moisturizer. HUH?! She also gave me a couple samples to try, by literally squirting the product in a little cup. No lids for them, no labels for them.
Also, the associate at the register was rude! I didnt want the 2 free issues of whatever magazine and she questioned me about it. I told her I didnt read that magazine and her snotty response was, «so its free»…

If you’re a beauty fan, then you’ve probably already been to the Farmington or Rochester Hills locations! They are great in their own right, but this location raises the bar – literally! There is the Benefit Bar of course, but even the drug store lines of foundations, shadows, and lipsticks are laid out like I have never seen before. I felt like I was in some sort of futuristic beauty supply in Japan– everything was just that neat & clean! They are in these beautiful white isles, stacked to perfection. Every color or palette is there!
The only reason it got 4 stars instead of 5 was because of the wait time. They only had one associate working the registers. Wait time aside, I’ll definitely return to this Ulta. It was fabulous!