Czyz’s Appliance

Great company to deal with! Friendly and knowledgeable staff.

Horrible start to finish. I purchased 13 units worth of appliances and problems started at delivery. Some orders did not arrive for weeks past due date and they even claimed I already received some of the products. Now that the tenants have moved in there have been some issues with the appliances and that is not so unusual with an order this large. The service department (Michelle and Mike) try to avoid a service call at all cost and only when you scream and yell will they schedule a repair… for a date two weeks out. I have tenants without a working dishwasher and ranger located less than a mile from the Truckee location yet they need to wait 2 weeks. I would happily pay more to avoid the headache.
Go elsewhere, there are many options and no need to deal with these people

Also just purchased a new KitchenAid dishwasher last week, unit arrived in a couple of days. Excellent customer service and a great price as always.

I wish I could give them Zero stars. The Truckee store is run by a guy named Mike. He is an arrogant man who has an un-​natural need to be right all the time. When he orderd the wrong part for me, all hesaid was S**t Happens. I will never set foot in this store again. When he found out I was sending him a letter, he called me and yelled at me not to ever come back to his store. I am not worrried about that, I never will. There service is als ver expensive. I recomment Pioneer Appliance Service out of South Lake Tahoe.

It’s interesting how Unilocal brings out the haters. I’ve bought DIY repair parts, entire appliances, and had them perform service for me. Their prices have been fair, their work competent, and they’ve always been pleasant. My only complaint is that when I’ve wanted them to do service work, they’ve been booked a couple weeks into the future.

I got a Summit combined washer dryer from them in Incline Village. After I ordered it. The saleman treated me like crap. The unit worked not that good at and after 2years of little use, it was tost. That was $ 1500, down the drain.

Much better than Sears which I would NEVER EVER use again. Will match prices you find in Reno. Are locals and so are responsive to repair needs (call Reno Store). Not all the guys in the Truckee store know what they are talking about. Sometimes better to check-​in with Reno store. Overall I highly recommend them.

My experience with Czyz’s was bad as well. They helped me pick out the ‘right’ size microwave given our size of our slot. And then wouldn’t take it back as a return when it didn’t fit. Very, very poor service. I would never recommend them.

Wow! I thought I was being picky, but I found the same thing as the previous reviewer. Quite possibly the laziest sales staff around. Frustrating to deal with too. I dealt with Norm, who couldn’t be bothered to help me at all. Luckily, I did my homework before going in and knew what I wanted. He told me to call around and he would beat the best price I got. I found a large store in LA that had a good price. I gave it to Norm and he told me he couldn’t beat it and they were selling used ranges. (BS, he told me he had never heard of the store, then he tells me their stuff is used). Anyhow, with shipping from LA, it was close to a wash so I decided to buy from Czyz’s. We bought a range, a fridge and washer/​dryer combo. He couldn’t lift a finger to help us with the details, (I asked if the range had the high altitude conversion kit on it. He didn’t know, but told me I could come in and get the serial number off of the range and call the factory) so we did our homework and as soon as we decided what we wanted, he suddenly knew all about them and told us we should really buy the next models up. He went into great detail about the poor quality of the model we picked out, and how the next model up was a much better buy… Anyhow, he quoted me a price over the phone and then I gave him my CC for the deposit. I called a month later and inquired about delivery times and he said he was still waiting on my deposit. I told him I gave him my CC and he said, «Oh… That’s why I have your credit card number here…» He placed the order and called when it was in. Here is my other issue with this company, lazy and untrustworthy. When the time came, I asked him about delivering here in town; specifically, was there a charge? He said, «Here in Truckee? That shouldn’t be a problem, we can handle that.» Which to me meant, they will handle the delivery. No mention of a charge for delivery. The day came and he called to make sure I’d have a check with the final amount. His total was different than mine and I called him on it. He had different final prices for each of the appliances. I kept good notes as we were price shopping and when I told him the prices he quoted me, he said, «Oh no. I never said that, I couldn’t make any money at that price.» He had padded each appliance by $ 100-​$ 250. I was so pissed. Anyhow, I was faced with scraping the who;e deal over $ 600 and putting the project behind schedule, or coughing up the extra and moving on. I begrudgingly paid the difference and then he has the balls to tell me the delivery fee is $ 150 and I need that separately. $ 150? Again, «I never said that… We never deliver for free» My alternative was to rent a truck and take a day out of my schedule and do it myself, so once again I paid up. In hindsight, I should have asked for written quotes. When he quoted me the price over the phone, the only receipt I got was a receipt that had the list of appliances with their model numbers and the deposit paid. For the close to $ 10,000 I spent there, you would think they would show the slightest attention to the needs and concerns of their customers, but they don’t and they don’t care. Look at it as self serve and don’t expect anything for your money and you’ll be fine.
For what it’s worth, their delivery and installation guys are top notch. Very conscientious, polite and punctual. They couldn’t do enough for us.

Wow, if you ever want to talk to a store that has a HUGE captive audience throwing business its way, here you are. All these guys have to do is open their doors and the business flows in.
Don’t expect them to get up out of their chairs when you walk in…
Go to the new Sears Outlet Store on Donner Pass Road — they will be glad to see you and help you.