Rock & Rose

Matt from Rock & Rose is truly as good as it gets. I have a vacation rental company and put a desperate plea out on a local facebook page for snow shovel services. Matt reached out to me and has been a lifesaver ever since. He and his crews are professional, timely and they work hard! I had a situation with a leaking propane tank that the tenant had not kept dug out per the lease agreement. It was 6pm on a Friday, presidents weekend. Matt personally came out to the house in Alpine Meadows (after he was already warm and cozy at home) and helped get the tank cleared for the propane company to drop a temporary tank. I have not had that type of customer service from anyone in this field of work before and appreciate it so much! He also is proactive in that if he is in the neighborhood and notices a house we manage could use some clean up he’ll call to see if reservations are coming up and if they should just take care of it. I can’t say enough good things about Matt and Rock & Rose. I would recommend them over anyone else and will continue to use them for years to come. Thanks for providing the best service with the best can do attitude of any company I’ve used!

The Rock and Rose is such a good company, Really good hard working crew. I’m extremely satisfied with the way this guys have my garden.
The ONLY reason I’m giving a 1 star instead of a 5 star is because I do not know how they keep that irresponsible and overbearing employee.
Called twice already Tasha promise a call back, is been 2 weeks and I’m still waiting plus it was so embarrassing a few months back to see the way that tasha girl talked to her coworker in front of customers. I really hate arrogant people and she definitely is one of them. I been doing business with this company for a few years and everyone have been great especially Armando and Deanna.
I do recommend this company, but do suggest avoiding her if you need thing done.

I met Matt on a Saturday needing lawn and yard care. He emailed a proposal Sunday that I accepted, a simple one page contract by Monday morning that I signed and the workers were at my house mowing etc. by Monday afternoon. Now that is some great customer service. I Highly recommend Rock and Rose.

Only good things to say about Rock & Rose. Estimate came back fast; upon agreement, crew came in a couple of days. We had a whole sprinkler system with drip lines installed, landscaping and a large swale made. Crew was fast, courteous and did a great job. Manager John was on site every day, making sure everything was to our liking. A few things had to be adjusted; done promptly by crew.
Will definitely use again! Thanks!

I can’t really rate their work as they never have gotten back to me on a bid for my job. I’ve emailed and called multiple times, each time hearing they will send the bid out by the next day, and the next day comes and no bid. I stop in when I’m in town and the folks at the desk know nothing about it… they say they will find out on Monday when the full staff is back. Maybe if they agree to do your job they are good, but I wouldn’t know as I never got that far…

I had an awful experience with Rock & Rose. We carefully planned the work, including walking the lot twice together and settled on a written agreement with a detailed scope of work, description of materials, plot plan, and a specific, fixed cost. I went with Rock & Rose even though their cost was higher than a couple of other small contractors because they seemed very professional and they said their relatively large crew could finish the work quickly with their specialized equipment.
Though the guys on the crew were pleasant and gave me an opportunity to practice a bit of Spanish, they spent a lot of time spinning their wheels. I wasn’t onsite during all of their work because I’m not home for much of the day when I’m working, but my observant neighbor called me a few times noting that the crew spent a lot of time horsing-​around. I didn’t worry because we had a fixed-​price agreement – but it apparently caused them to go beyond the time they had anticipated the work would take. They also took weeks to complete the work they did finish, disappearing for several days at a time despite their promise to complete the work in only a few days.
Though much of the work they completed was good, unfortunately, they never finished, leaving a major element undone. My request to speak with the manager about the incomplete element and a few smaller issues went unanswered.
Several weeks later, I was shocked when I received a bill for nearly 50 percent more than we had in our written agreement – and despite their not completing a major element of the project. When I protested, the owner and his staff sent me nasty e-​mails, accusing me of short-​changing them despite the fact that we had a detailed, written agreement on scope and price. They refused to discuss the fact that they hadn’t completed a key element of the job.
I will never hire this company again and suggest avoiding them – even with a tightly-​written agreement.