Closet Factory

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The initial consultation was great and the designs were good. Pricing was too high. On the day of install the installer said the design drawn up by their own agent won’t work in my closet. The installer left out what could not be done and I had to ask for reimbursement for that portion. Till date the agent never followed up and never bothered to check if we are satisfied with the product. The quality is good but feels much like the DIY closet you get at Home Depot. Very pricy. I won’t be using this next time.

Frustrating. That’s the one word I’d use for this place. We had our closet done with these guys in our first home, and in spite of rude customer service, the end product was great and addressed all of our needs. We called back to get a closet done for our new home, and that’s when the disaster started. The designer wouldn’t consider our requirements and was rude when we had requested a second/​third option. If I’m paying a fortune, I also expect to get what I need, and not be obligated to go with the first sketch. We finally agreed on a design, and when the paperwork was sent to me, it had a different one where one of the walls had a totally different interpretation! I’m so glad I verified the paperwork before signing, but the designer claims that’s what we asked for. I had put my closet on hold for 3 weeks and now we might have to go with someone else. I am NOT recommending this place to anyone.

It is rare for a company to be above par on all levels — Closet Factory certainly was for me. Debra’s design for a small «reach-​in» closet expanded my space — allowing me to store more, and keep my closet much neater and organized.
Being the consummate consumer, besides reading all reviews, etc. I had three companies out to design my closet and submit a bid.
I also visited the showrooms — to compare installation options and quality. Closet factory was by far the best design, the best quality, and provided much more value for the money.
As I didn’t realize I needed special permission from the home owners association — Linda, the owner, handled it all — having to make several calls, submit proof of insurance etc. to stay with the original installation date.
Best of all, the installation is perfect — Bob the installer was on time, covered my floors so as to not do any damage, vacuumed, and thoroughly cleaned all the shelves of the new closet.
I couldn’t be more pleased with the company, the service, nor the end result.

To update my previous review… The closet is now completed as of today (11÷11÷13). I now have a beautiful, and functional closet. The quality of the workmanship is spectacular… The Closet Factory was able to accommodate around my detailed requests (including a custom made vanity, a custom drawer with electric input for a watch winder, and many custom areas for storage), which in the end makes for a closet unique to my needs. I would not use this company again, just from my own poor personal experience… but my closet happened to be designed by a novice designer to the company, and the owners happened to go away on vacation just as the project was wrapping up… thus making for a design that was faulty, and a lack of managerial oversight. Based on other reviews, I don’t believe my experience is an indication of their typical work. I hope if you use this company, you have a better outcome.

Was looking to have custom cabinets done in my garage. After shopping a couple different vendors went with Closet Factory as we agreed to be in their commercial for a big discount on products. I got exactly what I was looking for in colors and trim. We added an accesory wall, work bench, shoe rack, recycle bin, and everthing was measured just right. The contractors were great and my garage looks awesome!
I would highly reccomend the closet factory.

The Closet Factory just finished our entertainment center for our new TV.
They did a wonderful job, I am very happy with the how it looks.
Brian & Bob were the installers. They showed up on time, and cleaned up after the installation.
The Closet Factory has done other things in our home, and every time we are pleased with the reults.
It is nice to have things custom built, to the way we like instead of buying a box from a warehouse and putting something together, that isn’t exactly what we want and doesn’t fit the space
2 thumbs up, I would highly recommend The Closet Factory

I just recently had my home office updated by The Closet Factory.
I absolutely LOVE It!
I choose my own custom hardware with a nautical theme for my Key West look and feel. White Painted Cabinetry was my preference for the brightening of the downstairs office area. They hooked up lighting and came up with some unique design features I wouldn’t have ever imagined that really made my new space special.
The installers too were really detail oriented, friendly and cleaned up well after the installation. Fit, finish, as well as on time as promised all were A+
They are not the cheapest by any means. I was looking for quality that would last. They delivered. I’ll be using them again soon for another project in our home that will be sure to add to the lasting value we can enjoy for years.
Not One Single Thing To Complain About! — Darn It!