Ulta

I like the products they carry, however, depending on how I dress or how my hair and makeup looks the day I go in there, is how I get treated by employees. I went in there on a day off, wearing usual drugstore makeup and sweatpants. I work full time I’m allowed the occasional sweatpants on a day off. I had an employee stand at the end of each aisle I went down and when I waited in line to check out, the employee helped ring up customers in front of me UNTIL it was my turn, and while another cashier was ringing me up, the other employee stood by the front doors while I walked out. I’m assuming it was to see if an alarm went off as if she thought I was stealing something? Was highly insulting. And I wish I could remember her name so I could talk to her in person about it. Treat customers with respect, it was a disgusting experience. I haven’t had any store/​employee treat me that way before.
Also, in the higher quality makeup area where you find a lot of employees standing around talking to eachother, have zero awareness that customers over hear them talking badly about other employees and all the embarrassing and dumb things they did drunk the night before. Does any manager see these things? Just because applicants wear a lot of makeup doesn’t mean you should hire them.

Erika… I dropped in when we were having bad weather, they were closing early but still were kind enough to let me get my haircut…
I had to wait for a little while, sure glad I did, I was so happy Erika did exactly what I asked. I will definitely go back, to Erika!!!

I will never understand this place. The only cashier didn’t know how to do anything. Two other employees stood behind the register counter without offering to check anyone else out in line. One person buying 2 bottles of perfume took 10 minutes. I left. I don’t need a Chi hair straightener that bad. So much for a quick errand.

Andrea at this location is incredibly kind and helpful, and her advice is budget-​friendly. I have never experienced such a knowledgeable and helpful staff member at any of the other nearby ulta locations. Thank you Andrea!

The frustrating thing about Ulta is that they keep so little stock on their shelves, they never seem to have what I am looking for. Last time I drove all the way over there for a terrific sale on Matrix shampoo and conditioner, but they didn’t have the kind I wanted in stock.
Yesterday I drove over to use a $ 3.50 coupon for CeraVe facial cleanser and Revlon tweezers and they were out of stock of both.
I don’t know how this company stays in business… If they don’t have the products in stock, I can’t buy them. My last two trips to Ulta resulted in them losing sales of $ 80+. Pretty soon I won’t bother driving over there anymore since they never seem to have the products I want to purchase.

First time trying The Salon at Ulta and I loved it! Had a wonderful experience with my stylist, Sara. She was very professional and listened to my wants and concerns. I felt comfortable throughout the process and felt no pressure to purchase any products, etc. Although I did because I loved the Redken products she used on my hair to style. The salon was very clean as well. Great experience, booked my next appointment already! Highly recommend!

I do all my shopping at this location now for the most part. The folks who work here, like any Ulta, range from super helpful and friendly to they could care less. This location does seem much cleaner than some of the others and product is less dumped all over the place.
ALWAYS look at their clearance section since it changes daily and they have some good stuff in there for pretty great prices.

I just got done shopping at this ulta.
When I first walked in I was greeted with a smile and I was welcomed.
Got what I needed and checked out with jake. So polite. Thanked me for coming in, thanked me for having my coupon ready! Just really polite! Had a smile on his face. It was pleasant!
Will come back just for the customer service!

Shout outs to the lady at the checkout that was upselling her ass off and saving all of us in line extra money by scanning coupons they had and none of us took the time to find. THAT is how you make repeat customers!!!

I basically live here — I love it. The mix of drugstore & high-​end is great and their rewards program and coupons just make it all the sweeter.

Love the store, not the salon. I had a great first experience awhile back at the salon. However the last time I went, it was like night and day. They were very unstaffed, rushed, and had double booked their clients. My stylist was running between the two of us the entire time. I felt bad for her! Also it was dirty– hair all over the floor and on the chairs. The hair washing bin where foils are removed and hair washed was unsanitary. I watched as one client was told to move to another washing station, while the next client sat and stuck her head in that same sink which still had foils, hair, and product in it! Won’t be going back.

Beauty heaven! I had been looking forward to checking out this store, since I don’t have one in my area. And it didn’t disappoint. Very nice selection and the staff was very helpful. Really easy location to get to also. If we move here. this will be my Ulta!

Granted I only buy very specific things at ulta because I don’t love their prices but I needed to return two items that I paid 26 $ for. Yes I could not find my receipt but they would only give me $ 10 back even with my ulta card. Just another reason to not shop here. The cashiers defense of company policy repeated about ten times certainly didn’t help, in fact really just made the situation worse. Just the final straw.

Great location, but not enough employees working here. I went in and had to search for someone to help but no one was out on the floor because they were all behind the registers because of the line of people. So I didn’t get everything I need from this location and had to go somewhere else to have help with something. More staff would be prefect for this location.

FINALLY! After searching the store for 20+ minutes and DESPITE the groups of staff standing around in circles chatting, somebody asked me if I needed any help. I did. This place is like a foreign country to me. I was looking for a new product that I have never used before.
I shouldn’t have to feel like I am interrupting their fun in order to ask for help.
The dark haired, short haired, dark rimmed glasses, woman that helped me did it within 2min. She answered my questions, was able to help me compare and contrast and told me to keep my receipt in case the product didn’t work out. It seemed she was the only one there helping other people and working shelves and not just standing around.
She is the only reason they get more than one star.

I buy my Redken shampoo, conditioner and deep conditioner at Ulta. The liters are always in stock and the staff is friendly.
I also pick up items like nail polish, cotton rounds, makeup remover wipes, etc.
The prices are good and they send coupons in the mail frequently.

They helped my wife spend alot of money…

Anyone with curly hair knows how important product is, especially in the misty damp NW weather. I am amazed every morning by the sheer amount of volume my hair has attained over night. My stylist recommended a few products that seemed to really help. Now, i just had to find someplace that carried them. I tried a few other supply places, to no avail. Products for curly hair are not really abundant. Yeah, you might find one, but it’s never the one you are looking for. I was thrilled beyond belief to find exactly what I needed here.
The store is well-​organized and orderly. It’s easy to find what you need. Everyone was friendly. It was an easy quick stop. :)

Ulta is the big-​box generic bland beauty supply store around here. Actually, they’re the ONLY beauty supply store around this part of the suburbs, so I end up going there simply because it’s my only option. It’s true they do have a LOT of products, many of them are salon brands, but they do have drugstore brands too, which is nice on the budget.
I’ve more often than not found they are out of the product/​color/​item that I want, and repeat visits have shown that they don’t restock all products each week. Some staff is friendly and helpful and others, well, they don’t seem very satisfied with their jobs. So it’s a mixed bag when you walk in here.

FYI-​in regards to the salon, not the store… Nothing terrible, just nothing wow. My hair turned out fine. The price was fine. I waited a long time after I arrived on-​time for my appointment. The stylists were friendly. I enjoyed some quiet time under the dryer reading US Weekly, which no kidding, is a real pleasure for this stay at home mom.