911 Collision Center

Fantastic service across the board. This 911 collision location treats their customers like guests at a resort. My car was backed into by someone while it was parked — she left her info (thankfully) but her insurance company was real flaky when it came to approving payment/​coverage then actually following through and cutting a check for the work 911 did. You’d never know it though based on how everyone at this 911 handled things — they took the insurance/​payment quandry on themselves.
The «front of the office» staff — Debbie, Lennis, and a 30-​ish blond woman whose name escapes me all provided A+ service. I received updates throughout the entire process and they helped facilitate a ride or a rental when it was needed.
The «back of the office/​body shop» folks were just as impressive. They did an amazing job fixing the driver’s door on my car — it went from an eyesore that forced me to climb to the driver’s seat through the passenger’s side door to a polished restoration. They literally could not have done a better job. James also deserves a thanks for shuttling me to and from work when they had to tweak something with my power windows.
Long story short, I was thoroughly impressed with this 911. The customer service and work they did were both excellent.
I don’t wanna think about the next time my car needs a body shop… but when it does I know where to take it.

I cannot express my appreciation enough for the outstanding service from all of the folks at this location. Everything was done on time, really well and they even replaced a windshield wiper blade that was basically hanging off the rear window from our dry climate. Here’s something that will tell you how great they are there — when I was walking IN a young man was obviously getting ready to leave for lunch. He stopped and asked me, in the parking lot, if he could help me. Someone even making eye contact in this day and age is encouraging but actually speaking to me? Five stars indeed.

Great service! They thought my car was going to take 4 days and called me the day after I dropped it off to let me know it was ready. The work looks great and all of the parts are OEM so my car is as good as new again. Pat and Alysha took their time to explain and show me everything so I felt good about the repairs, not like they were trying to hustle me out the door. Also having Hertz at the body shop made getting and returning my rental car a lot easier than I thought the whole process would (or could) ever be. I would defiantly recommend this shop to everyone!