Academy of Driving

Called and left messages twice and no call back. 3^rd time receptionist said, «Oh, we’re busy.» I should have stopped there, but my twins High School had a discount arrangement. Classroom instruction was fine — they passed the Permit Test. Driving experience was not so good. Instructor told them things without context or explanation — «wait 3 seconds after the car in front of you moves out before you go». Well, not so good here when there are left turn signals and you are not the first car waiting to see if there are red light runners. I recommend you find another school.

Driving instructor has a short fuse-​meaning he gets angry fast. He doesn’t get them ready to test and then will laugh when they fail test. I would not recommend school. It was a waste of money. Now i have to pay someone else to get my teenager ready for test. The first 8 hour class on Saturday is a waste of time. They mostly just sit there and talk about stuff that has nothing to do with driving. It was over priced for the quality of lessons. Instructor will have student stop so he can get a drink, snack or gas. Very disappointed!

An example of private enterprise learning the worst of government. Showed up at 9am Saturday knowing that it’s a busy day but figured they would also know it’s a busy day and be fully staffed to handle the load. Wrong. Two people working and 30 people waiting 2 hours for «service». To top that, the staff will stop whatever they are doing to answer phones and chat with people on the phones. Go somewhere else because this place doesn’t want your business.

Steer clear. Worst customer no-​service I’ve had in recent memory. There are countless other options in Tucson for this type of service. Keep looking…

I had a great experience here when my daughter took the driver training instruction. A year later, when we went to sign up my son, it’s a different story. The website is down, we did not receive a confirmation of class session or driving sessions. We were called and told we missed the all day instructional class but we were never told when it was, and we were told if we miss again it will be $ 100. They told me my cashed check should have indicated that I received the class date was which I requested when we initially signed up. I asked for the instructional driving class dates in writing so we could plan for them, and I never received it. The office «manager» would only repeat the information on the $ 100 penalty. I don’t know what happened, maybe it changed ownership, but it is not at all customer friendly and they are difficult to work with. Very disappointing.

I was so excited to find this place open during the weekend since motor vehicle is closed and only open Monday through Friday I wasn’t sure if I’d be able to get everything that I needed to do, especially since I just purchased a vehicle from a friend and I really need to get the registration switched into my name. from the moment I stepped in everyone was very helpful and willing to assist me with what I needed. I was a little upset to find out that I had to have the vehicle emission tested prior to getting the registration, The lady behind the counter was very helpful and gave me great directions on where I can take the vehicle, after doing so I return to the driving school and I was able to get my new title and register my new vehicle all under 30 minutes. I was also issued my new plate & and title overall I was extremely pleased and I’ll recommend this place to anyone.

At first, I was very iffy on doing business with Academy of Driving since their online reviews were not the best. I decided to give them a try, even though they are a bit more expensive compared to other schools. Never once did I regret my decision!
I ended up taking the beginner and advanced course.
I spoke with Brianna over the phone. She gave me thorough information on what I would be paying for. I went in a few days later and she was very friendly. Took her time to explain everything, to the point where I didn’t have many questions to ask! Talk about great customer service!
The next step before the behind-​the-​wheel sessions, was an 8 hour defensive driving class. It took place at a hotel on a Saturday. Pizza and soft drinks were provided for lunch. I learned about many different traffic laws/​regulations that were not covered in the AZ Drivers Manual, as well as defensive driving techniques. Who knew that stopping a few feet from the stop line could save someone’s life! Andrew, the classroom instructor, was very hilarious and made the class much more enjoyable. That 8 hours breezed by. Trust me, as a teen, no one wants to do Saturday school. We don’t even want to do high school!
My instructor was Tom. I had him for the beginner and advanced courses. I found him to be very patient, calm, and understanding. I made plenty of mistakes and never once felt horrible. We would always work on my mistakes. I faced many troubles when it came to driving. For example, I was always afraid of going through tight spots and driving on windy roads. Of the four sessions in the beginners course, he gradually pushed me through my obstacles and now I feel more comfortable with them!
Brianna, Andrew, and Tom all provided me with amazing customer service. I am glad I stuck with Academy and greatly recommend them! They’re absolutely amazing at what they do!