Alternatives In Home Care

One star for having provided a service that was helpful for a time. However, I would not ever recommend Alternatives In Home Care (AIHC) to anyone.
We used this company for my moms non-​medical activity of daily living needs for approximately 5 months. Initially, Angelika was helpful and sold her services quite well. She discussed her extensive experience in the industry, experience with Parkinson’s, and how her company would provide a geriatric care plan for my mother as well as provide her a consistent care giver three days a week, for three hours a day.
She did provide care givers that were competent that my mom liked, some better than others. However, she never provided us with a care plan or consistency with care givers. I never received, nor did my mother any type of plan of action or care specific to my mothers needs. And, she never received a consistent care giver. She would have one gal two or three times and then a new person over and over. When I mentioned to Angelika that I would like to know if having a consistent care giver was possible she basically gave me a non-​answer. Perhaps this is standard in this business, but if it is, then don’t sell your services by saying you can provide a consistent care giver (to develop trust… etc.).
On one occasion Angelika mentioned to me that my mother had some serious issues with balance and other things which I knew about (and are the exact reasons we were contracting her company). I asked her what her suggestions were for improving them — being very open to her company providing more services. She never replied to me.
Then some of my mothers jewelry went missing from her apartment. We have NO IDEA who took it. This review is not accusing AIHC of robbing my mother. (UPDATE TO REVIEW– It actually was AIHC staff that robbed my mom– they lady has been charged and sentenced. Angelika is lucky I have better things to do with my time than sue her money-​grubbing fat ass.) My mother did not want me to bring it up with Angelika and said she didn’t know who took it. After I had a family member search the apartment thoroughly to determine the jewelry was really gone, I contacted Angelika. My reasoning was that if I owned a business I would want to know if something like this happened when my staff was present.
I brought it to Angelika’s attention in a very non-​combative, non-​accusatory way simply because her staff had been in the apartment during the time period it was stolen. She said that she would speak with my mom about it, discuss with her staff, and immediately file a police report and speak to the facility director where my mom lives. She did speak with my mom and I don’t know if she spoke with her staff.
Instead, two days after discussing the situation with myself and my mother — she informed me by email that she would no longer work with us and that she was sorry for any inconvenience and best of luck. She said she was discontinuing service because the the situation with the jewelry going missing had broken staff/​client trust and had «traumatized» her staff. Plus, my mom had recently cancelled service (having nothing to do with the jewelry incident) on a morning in which she was particularly tired.
She did not call me or answer any of my requests by telephone message or email to contact me to discuss the situation. I have the email she sent me and my response, which was incredibly civil and professional.
Bottom line she provided unprofessional services.