Alvernon Optical, Inc.

I walked into Alvernon Optical to get new lenses in my glasses. They had a few customers but greeted me and asked what I needed and got to me pretty quickly. I told them what I needed and my concern about glasses I had bought at another place as they had gotten blurry apparently from the coating put on for anti-​glare. I didn’t want that to happen again. They told me that they would be a high grade coating that should not do that but if it did, they would replace them. I was given detailed information on what my insurance would cover and asked if I needed more reading area in my bifocals-​something I had not been asked and did want. I picked them up today and they had given me a nice new case with polishing clothes. They fitted me to make sure the glasses were not too tight and both my sun glasses and bifocals fit comfortable and are very clear. I’m very happy with them so far and happy with the service that was provided.

Very friendly on the phone. Not so much when I went in. There were 4 people working the day I was there and I just felt like they were indifferent. I was treated quickly and efficiently for my eye exam. Note to staff… everyone needs to smile and make the customer feel warm and welcome.