Canyon Ranch Spa

Our experience in the spa onboard Celebrity Solstice was disappointing and disgusting. Initially, we were impressed by a therapist named Nun. She was personable, friendly, outgoing, and appeared genuinely concerned with the guest experience. We explained the services we were interested in and the day. Nun indicated she was off that day, but that we should still ask for her as she wanted to provide my wife’s and my couples massage. She also explained what to expect the day of our treatment service and that we would be further shown around the spa facilities.
When booking the reservation 2 days later staff was disengaged, continuing other conversations among themselves, and failed to acknowledge our presence when we initially arrived. The person who made our reservation was aloof and near condescending. When we asked for Nun to be our masseuse, we were gruffly rebuffed and told she was not available. We pressed and asked for Nun again because of our initial positive interaction with her, and were abruptly told «no» (that should have been our clue to leave and not come back).
On the day of our massage, staff again was disengaged, continuing other conversations among themselves, and failed to acknowledge our presence when we arrived. Once checked in, we were pointed toward an open door and told changing rooms and robes were through «there.» There was no explanation of the facilities, introduction to other services or amenities, or generally, where we should go or what we should do.
Once in the respective locker rooms, we had to scrounge around to figure out the lockers. There were no clean shower shoes in the lockers. Once outside waiting like fools for someone to collect us, an attendant noticed our bare feet and provided disposable slippers used for pedicures.
Following our massage we were generally pointed back to the locker rooms. I tried to take a shower, but the covers on the soap and shampoo dispensers kept falling off. The third time that happened, I looked to my left and noticed a prior guest left a used body bandage — the type used for large open wounds. I promptly left, changed, and attempted to inform the attendant at the desk. The response was a flat, unconcerned, «I’ll send someone from housekeeping.» There was not a hint of acknowledgment for how unsanitary that was nor any concern for my overall experience in the spa that day.

I took an Oceania cruise and Canyon Ranch was the onboard spa. They were terribly over priced – about $ 230.00U.S. for a massage, and then they never let you relax as they were trying to «up sell» you into products, machines, and acupuncture the whole time.
They added an 18% gratuity automatically but didn’t tell you. So I added 20% as a tip and ended up paying a 38% gratuity the first day until I could see what was occurring when I returned to my Oceania suite. On the last day of the cruise they were offering a 25% discount. Even though I went to the spa 10 times on an 11 day cruise, they refused me the advertised discount. They didn’t have a single snack in the lounge or even water or tea. In fact, they didn’t even have magazines. the only reading material as you waited were sales brochures for them.
I was very, very disappointed, so I contacted the spa director, Carol. She could have cared less. I would never use them again, and may chose a new cruise line in the future if Canyon Ranch continues to be the only spa for Oceania Cruise Line.
it is a shame, as the cruise was fantastic otherwise. But there are many fine cruise lines to chose from, and to take one where you can’t use the spa, is a deal breaker for me.

The best masseuse at Canyon Ranch spa is Charity Whiting, she really knows how to make all your stress disappear.

I’ve been here 11 times in 16 years. There is no destination spa like it in the world. They have 50 different classes per day not including their half day hikes in the gorgeous mountains or bicycle trips. The food is to die for and so healthy. Their cooking classes are fabulous and all included. This is a place you can go alone and Never feel alone. It’s the finest spa in the world. No alcohol served but if you need to you can bring your own and drink it in your luxury rooms or outside your rooms. They go out of your way to Make you feel like a celebrity and I’ve seen lots there but I will never tell.