Chapman Honda

We just left Chapman Honda. My wife and I want to thank Scott Haddock and Boxx Hampton for their quick and excellent customer service.
We would recommend this location to everyone looking for a friendly and knowledgeable team to work on your Honda.
We will return without hesitation to this location.
Thank you both so much,
Roland & Rachelle M.

Car Sales department is bad so my review is based on the service center, and only focused on one person that makes it great.
If you go there or call ask for Carl Arrington he is the best service agent. He goes out of his way to make you feel comfortable and you will ask him a question about your car and you will see him walk straight back talk to mechanics and give you a solid update.
One time I had a $ 2000 dollar repair done at Chapman. A month later a spring let loose and I was going to have to pay again to repair it. He used his experience and remembered he had read that spring was to be installed one way. He took this information to the service manager and I got the repair for free.
He is the only reason I go back. I have used other service agents there and they are not as personable or knowledgable as Carl.

I find it odd people who were here after me are done before me… two hours plus… I probably will need to go home and check the vin number… and yes I DID SET AN APPOINTMENT…

I just had my CR-​V serviced at Chapman Honda and they did a great job. Had the oil changed and tires rotated. They found a nail in one of the tires and they fixed the tire. Angel was my service technician POC. Customer service and professionalism was on point. I will continue to go back to get my Honda serviced at Chapman Honda.

If you’re getting ready to buy a Honda, don’t diddle around with other dealers. Just see Stephen Vallee at Chapman Honda and be done with it. After not getting the service and support I needed at any of the Honda dealers in the Phoenix area, I contacted Chapman and I had the most pleasant buying experience ever for a new car. I never buy off the lot. I always factory-​order my new cars. The Phoenix dealers were all too ambitious to try talking me into taking a unit off the lot, but I was very specific about the car I wanted — 2016 Accord Coupe EX-​L in metallic gray with the V6 motor and six-​speed manual trans. Stephan Vallee told me that such a car would be a very rare from Honda but that he’d get one for me. I made small deposit and he ordered the exact car I wanted. And not only did Chapman order the exact car I wanted, but the price was $ 1,000 lower than my best offer from any dealer in Phoenix, even though no dealer in Phx could get the exact configuration I wanted. So, six weeks after placing the order, my boys and I road tripped to Tucson to pick up the most luxurious, technologically advanced car I have ever owned. I showed up with $ 35k in cash, but then when I learned that I could get 0.9% financing for 36 months, I decided I’d use someone else’s money rather than my own. No one at the dealership had any problem with my quick change of mind on financing.
My mother in law will be purchasing a new Accord soon. We’ll do the deal at Chapman Honda in Tucson.

The service department is great. There is up– selling pressure just quick and excellent service and a pleasant atmosphere.

Painless. We purchased a 2016 Honda Pilot a few weeks ago. Going into this, our thoughts were «This may be worse than a root canal.» It was a pleasant surprise. No pressure; it was like having a friend answer all your questions and concerns about buying a car. Our sales person Sarah was knowledgeable about the car we wanted, answered all of our questions, including getting the best price. We visited another Honda dealer the day before, and found our experience at Chapman Honda was way way better. The folks here were easy to deal with. Car buying was not this way the last time we bought a car, about ten years ago. So far… we’re happy campers.

Poor customer service & knowledge of vehicle inventory. I have been to this location on 2 separate occasions to look at vehicles that I have seen on their internet site, both times I have called & emailed to verify that the vehicles were still available. On both occasions I was assured that the vehicles were at the lot, so I drove and waited over 20 minutes for the sales man & to look at the vehicles, all to be told that the vehicles were no longer on the lot, not sold but not there. No apologies, but trying to sell me vehicles that I didn’t want or inquire about. If u want to waste your time, and be frustrated by all means head over.

Outstanding in every way! I purchased my car by working with my internet sales rep, Jacob Goswick. We spent several days going back and forth about options, pricing, trade-​in, etc. Jacob was great … with fast, helpful and accurate responses. When I went to pick up my new Honda CR-​V touring edition things couldn’t have gone better. I had a 50 point check list … I’m very detail oriented. My list was probably not as long as the list that Chapman had already put my car through. Jacob took my through all the items on my list, we went on a test ride on which he detailed even more about the car. Everyone was so helpful. After we had finished all the items on my check list and finished all the paperwork (including paying for the car). Justin came out to the car with me to ensure I had no further questions. He helped me customize many of the features on my car … they already had my money, yet Jacob wanted to be sure that i was TOTALLY satisfied with everything … I was!!! I will be a repeat customer of Chapman Honda. Thanks to everyone that helped me in this process!

After owning my Element (purchased used at Chapman) for 3 years (now has 195,000 miles) I’m still thrilled with the car. Got a recall notice for the airbag issue. Made appointment with service department who ordered the part and got me in quicker than expected. Appointment at 7:00 am, was taken in immediately, had a coffee in the lounge and by 7:30 I was called back to pick up car and was on my way.
This is how car dealerships should be run.
My next car will be a Honda purchased at Chapman and I recommend them to all my friends

My car wouldn’t start while I was in Sahuarita, AZ for work. I didn’t know what to do, so I started looking at my Honda manuals, etc. In my paperwork, it stated that «If your vehicle cannot be driven, contact the nearest Honda automobile dealer for towing assistance.» I’m from Tempe, so I first called Tempe Honda (where I bought and regularly service my car and because I had the number in my phone) for assistance, such as the number to call for Tucson. The person had absolutely NO idea how to help me and didn’t even OFFER to help me. I told her numerous times that I needed tow assistance. All she said was, «Well, we can’t help you unless your car is here.» No really??? Then I found the number for Chapman Honda in Tucson and again was brushed off. I took matters into my own hands and I called 5-​Star Towing (found through Unilocal) to tow my car to the nearest Honda. Then, I called Chapman Honda again to let them know I would be headed their way. This time, I was connected to Scott Haddock. Scott first listened to the issue and said it was probably my battery. He told me to have the tow company try and jump it first. If it didn’t work, he told me to call him directly (gave me his direct line) and let him know. He politely told me that they closed in 1 ½ hours, knowing I was at least 30 minutes away and the tow truck still wasn’t there, but he would definitely make sure that he would have a tech take a look at my vehicle. He let me know that if it wasn’t my battery, they probably wouldn’t be able to diagnose the problem until Monday. I took my chances and luckily, the tow truck got there within 20 minutes after I got off the phone with Honda. He tried to jump my battery, but it didn’t work. He knew I had a time limit to get to Honda and he hooked up my car quickly. I called Scott to let him know we were on our way. We made it there 15 minutes before closing as the storm rolled in. Scott was there at the door waiting for us as it started raining. He didn’t make me feel rushed at all and seemed genuinely concerned to help me, especially knowing that I wasn’t from Tucson. It ended up being a defective battery, he got it replaced, and I was able to get home before the storm got worse. Thank you, Scott at Chapman Honda Tucson! I wish ALL Honda service advisors were like you!

Background, I bought a used 2011 Honda CR-​V from Chapman Honda. The car pulled hard to the right and they said they would fix it. Here is the email I wrote to the manager:
My experience started out fine. Where things went a bit too hay wire for me way after I bought the Honda. In my initial test drive I pointed out that the car pulled hard to the right and yes I know about our crowned roads but the was a glaring pull. So I signed the paperwork with the condition this gets corrected.
Fast forward to my next visit. I spoke with Katie, my initial sales girl, and she said she’d be leaving around 6, which is when I planned to come in. I really appreciate when the sales person is with me from start to finish. I left an hour early from work and arrived by 515, only to discover she was gone. I was pretty disappointed. Her mom took over from there and while super professional didn’t really know what was going on.
So I test drive the Honda again after it spent the day in your shop. It still pulled, nothing was fixed. While Katie’s mom, I’m sorry I forgot her name, did her best to rectify the situation it went downhill from there. She got the shop manager to drive it and he agreed it was pulling. At this point I’d already spent an hour when it was supposed to be a quick pickup and go. I waited nearly an additional 2 hours to see if they could fix it. They couldn’t. I was asked to come back a third time.
I backed out of the deal the next morning because I didn’t think that car should be on your lot in the first place; I had major concerns about what else was wrong with the car; a complete lack of order with communication and an inadequate service department.
After I broke off the deal, by calling the sales manager, he told me he’d let Katie know. However, I received around 5 phone calls from her to my work and cell telling me the car was ready. I also received two calls from your service department saying the same thing. To say I felt harassed is putting it gently.
One final note is that Katie’s mom left me a voice mail as well attempting to back pedal. She said because Katie is new she didn’t convey clearly to the service department what was wrong, she told them it was a steering wheel issue. Either way, your service department should have tested that car to make sure the alignment was good. Part of my agreement had 3 years free maintenance. I couldn’t buy a car when I had lost all faith in their ability to manage, service and fix vehicles.
I bought an SUV from Dodge Ram of Tucson, they were great.

They said it would take 45 minutes to get an oil change and, sure enough, it did! Everyone was very friendly, especially René. The waiting room is fantastic with a popcorn machine, cold water, and a fancy coffee machine. I’ll be back for sure!

We knew exactly what car we wanted, but it was more than we wanted to pay… But wanted to test drive it just to be sure of the make and model. They were great, not pushy, pretty much handed the keys and let us go. Came back and discussed prices… We went back and forth a bit but ended up being very happy with the end result. Would def go back next time in the market for a car.
The loss of one star is for the detail department, extremely disappointing. I expect when I’m buying a car they are going to make that car look brand new… The cup holders and hidden compartments had crumbs and hairs. The backseat seat belts were completely gross. There were scuffs throughout the car. Took me less than 5 minutes with a Lysol wipe to clean it.

I had a recall I brought the car they fixed it

Buying a car can be a grueling experience, I know-​I used to sell cars. I decided to check out the newest Hondas and I went into Chapman without calling and making an appointment. This can be sketchy, especially for a woman alone. But Simon greeted me and showed me the lineup. I test drove one car and he was very straightforward with me about price and options. Simon does NOT seem like a used car salesman, far from it-​he was human and honest about price and options. His card says «sales professional» and he certainly is a professional.
I highly recommend Simon’s collaborative sales skills. The only thing I didn’t like was having to wait while he went to talk to the manager about price, but I know that game-​it wasn’t Simon’s fault. I haven’t bought a new car yet, but if I buy a Honda it will be from Simon.

Shortly after I moved to Tucson, I was driving in rather unfamiliar territory in the dark. I was trying to drive to Lincoln Park by Santa Rita High School on the Southeast corner of Pantano and Escalante. I didn’t know the streets at the time, and I didn’t use my GPS at the time either, which was insanely idiotic on my part. As I was driving north on Pantano, I was looking at the green street sign to see if it was Escalante Road that was coming up. I was driving into what I thought was a right-​turn lane and then…*THUMP! THUMP!* My right front tire turned flat. After replacing it with the spare tire in my car, I realized that the steering wheel was not aligned properly, and it bothered me quite a lot. When I got home, I had to do research on dealerships that could get this fixed. I had two choices: Dobbs Honda, which was 3 miles from my apartment, or Chapman Honda, which was 8 miles from my apartment. Without websites such as Unilocal,I surely would have chosen Dobbs, but I instead chose Chapman Honda.
Let’s just say that was one of the smartest decisions I’ve ever made in my life. Not that Dobbs Honda is bad, but Chapman Honda has won the President’s Award each of the last four years. I mean, if it’s won the President’s Award ESPECIALLY in consecutive years, it has to be a decent dealership, right??? Well Chapman is beyond decent. It is amazing! It is extraordinary! It is fantastic! It is every synonym that you could find in the thesaurus of «awesome».
When I called the Chapman Honda and asked if they could work on my car the same day, they said they could! So that’s when I made my 8-​mile trek to the Chapman Honda. When I pulled up into the Service Center, a service advisor (I believe it was Chris) came out shortly after I pulled in and greeted me very nicely! I had absolutely no idea what to expect, but he explained everything pretty well and treated me like a valued customer. I don’t remember how long it took to get it fixed, but it wasn’t terribly long. The customer lounge was pretty comfortable, and it even had popcorn with at least three different flavors of seasoning! It also connected to the interior of the sales center, so I could have a look at a few of the cars inside as well as the cars you see when you exit the building. Chapman fixed my steering wheel, and off I went!
After that day, whenever I had an issue with my car from an oil change to worn-​out brakes, I was always going to reach out to Chapman. There was one time where Tucson Car Care persuaded me to take my car to their place since it was going to be cheaper. WRONG MOVE. Their car battery cost twice as much as Chapman! Luckily, GEICO was able to rectify this situation and give me a second tow to the Chapman Honda; I didn’t have to pay extra because Chapman was my initially intended location to tow the car to AND Tucson Car Care was 100% dishonest about their prices. Because of Tucson Car Care, I promised myself that I would only go to dealerships and nothing else.
Outside of a dead car battery and the alignment of my steering wheel, I also had oil changes and brakes repaired at Chapman Honda. For the most part, Carl Arrington was my service advisor. There was something about Carl that made me want to request him as my service advisor whenever I needed my oil changed. Let’s just say that no matter how angry you were, you were never going to be able to yell at him. Honestly, I am probably the last person you would ever want to ask about cars, especially when it comes to repairs; all I care about is if the car works right and drives well. Maybe at another dealership like Pacific or Poway Honda in San Diego, they would take advantage of you. Carl would be the last service advisor to ever do that. He would go the extra mile to make sure you end up a happy customer.
I’ve had Angel and Chris as service advisors also, and they are both good. You really can’t go wrong with any of the service advisors at Chapman Honda, but my experience especially with Carl prompted me to write this 5-​star review. I wish I could give it another four stars to make up for the 1-​star review posted earlier. Here’s a piece of advice: If you don’t want to wait three hours for an oil change… I don’t know… maybe…SCHEDULE AN APPOINTMENT EITHER ONLINE OR BY PHONE? If they have a hundred customers in line who have already scheduled appointments, and you come into the service center requesting a simple oil change without having scheduled an appointment in advance, how is it their fault you were too lazy to punch some numbers on your phone or to go online and schedule an appointment?
Oh and did I mention Chapman Honda gives complimentary car washes at no cost? Oh yes they do! And they do a pretty good job of it too!
Chapman Honda… always coming through in the clutch.

2 hours 40 mins for an appointment made for a simple oil change?!! I’m sorry but, that seems excessive. Granted I did request they look into a tire flat sensor that was constantly on but, my tire pressure was fine. I also paid for my maintenance as part of my car loan so I was asked if I wanted the complimentary car wash. Well D’uh of course! I waited 20 minutes in the service bay before I was helped and it seemed the fact I made an appointment made my wait LONGER! Why? I have no clue… I was then quoted a time of 1hour and 20 minutes. So after 2 hours I went down to my ‘service person’ and magically a few minutes later my car is done. However, in checking it out it is not done. Sensor still on. How embarrassing do you want me to get it fixed? Well yeah, that is one of the reasons I brought the car in! So back it goes and I wait…
So finally I get called to the office he has a line so he thrusts the keys at me no apologies, no words at all. So very awkward. I go to my car and then see the car wash job, not good not dried and bug splatter still on the windshield. And all I can think of is it because I paid ahead of time???
Very disheartened with my experience. Really wanted to go across the street and trade for a new mini.

I pay a little more to get my car serviced here, but … they have snacks (e.g. popcorn, coffee, hot chocolate, bottled water), free wifi, cable TV and comfortable chairs while you wait. AND depending on the service, they’ll also offer you a complimentary car wash. These are the folks I trust in Tucson to service my vehicle to keep me safe and on the road!

The lady who sold me my car told me to come in for a complimentary detailing. She quoted me that it would take 30 – 45 minutes. So I come in today, and the guy I spoke to quoted me 45 minutes to an hour. I said okay because there wasn’t much of a difference. I ended up waiting just a little over two hours. Of course, I was pissed.
Once my car was done, the guy, James, apologized profusely and told me that they filled my (almost on empty) gas tank for making me wait so long. That saved me $ 55-​$ 60 bucks and more importantly made me feel so valued as a customer. Like I’ve said in my previous review, I can see why they have received so many awards for their customer service. Today, really «wowed» me and I’m a VERY satisfied customer.
Thanks to Chapman and the staff for going the extra mile. :D