Enterprise Rent-A-Car

The service from this location was beyond excellent! The driver, who was very pleasant and assumed the role of a tour guide during our return trip, arrived to pick us up at our location and returned us to the Rental Agency location to acquire our vehicle. The counter staff was very efficient and pleasant during our transaction. Enterprise upgraded our vehicle because the assigned vehicle was not ready for us!!! Returning the vehicle during closed hours was easy. Processing payment upon the office opening was timely. I would rent from them again.

Worst customer service ever! I rent a car every week for my job and I usually rent with Enterprise. 2 weeks ago I rented a car with Enterprise at the Tucson International Airport. Oscar was the representative that assisted me. I reserved a mid sized car to accommodate a car full of passengers that week. Oscar showed me a four door Chrysler which was fine. He came back saying it was already rented and he then showed me a smaller car that only had 3 doors and s small back seat. I asked if because I was a frequent renter and a member of the «plus» program I might be eligible for an upgrade. He said it would cost me $ 20 a day. The worst part is that I have a broken foot that is In a large black walking boot. Oscar did not offer to carry my bags, open the trunk or lift my bags for me. So, that was rude and I am switching to another agency from now on.

We recently had early-​morning flight out of Tucson and in our haste, dropped $ 120 in the seat. Enterprise promptly called us and FedEx the cash to us the next morning! I am so impressed with the honesty of this company we will use them exclusively going forward!

I had a reservation for Friday, September 4, at 6 am. I arrived on time and was dropped off near their booth in the parking lot. I walked past their booth to go into the airport, since in the past I’ve had to go to the rental desk inside the airport first. I got to the rental desk, only to find a sign telling me to go back to the booth. Why the employee in the booth didn’t tell me that in the first place, I have no idea.
I went back to the booth and said hello to the employee there. He barely acknowledged me. The greeting was, «License and Major Credit Card,» not, good morning, not even hello. He was surly. I gave him my license and Amex as well as a card I’d received after my last rental for a free upgrade. He tore up the card, so I wasn’t even sure I was getting my upgrade, since he did all of this wordlessly. He walked me out to the lot and told me he was putting me in an Altima. Every other time I’ve rented a car, they’ve told me what I could choose from. This was 6 am, and they had a bunch of cars. But he’d already decided for me which one I wanted.
I told him I’d rather have one of the many Ford Fusions he had, since that’s what I drive at home, I’m comfortable with the controls, and they get great gas mileage. He sighed and said he’d give me the silver one. He walked back to the booth, and I stood waiting by the silver one. When he came out, he said, «No. The gray one.» I didn’t care which one, but I was clearly ruining this guy’s day. You shouldn’t make your customers feel like they’re a burden.
We walked around the car. I noticed some paint damage I wanted him to write down, and he said it didn’t matter and refused to write it down. I signed the paper. (Before getting in the car, I took my own picture of it just in case they tried to nail me for it later, which they did not.)
The car was nice and clean. I enjoyed my long weekend and returned the car on Monday. The employee there to receive the car was 100% better than Mr. Surly from my pickup experience. He asked if everything had gone okay. I told him it was fine. We chatted about how much I liked the Ecoboost and about my personal car, which is the Fusion Hybrid. He was how I expected an Enterprise employee to act. Since I’d complained the last time I’d rented a car (that smelled of stale smoke and was filthy), I chose not to mention Mr. Surly and went on my way.
I’d rent from them again because their rates are good, especially through the USAA program. But the first employee I dealt with needs some serious customer service training.

Currently standing in line behind 12 people and they have 1 person working. How stupid. It’s a Monday morning and busy. Why does enterprise not have kiosks like every other company. If this wasn’t prepaid I’d clearly walk to another company. Last enterprise experience for me!

I had an amazing experience!!! When I arrived I was quickly helped and when they brought my car it was not what I exactly needed to take my kids on a family vacation so they found me a perfect car which I fell in love with, the people ware fast friendly and very helpful. When I returned the car they were still very friendly and made sure everything was perfect and I had no hidden charges after my return! Thank you enterprise and I will be seeing you again for my next rental… My only issue was I had to return that amazing car lol

Good phone service

I’m shocked to read some of those bad reviews of this Enterprise location at the Tucson airport. Our experience was awesome from start to finish. We were NOT kept waiting for more than a few minutes before someone greeted us and offered us a choice of vehicles. It’s true that they didn’t have the car we wanted available, but they turned themselves inside out to accommodate us, including a little price adjustment downward. The car was clean and well maintained. We couldn’t have been happier with it.
The return of the vehicle was handled well. We wanted to change the method of payment — no problem. We asked them to apply the promised price adjustment — no problem. The place was very, very busy and everyone was working hard, but being nice and giving good customer service despite the pressure — no problem.
Thank you to Chris Ortega and his band of professional and service-​oriented warriors for a really good car rental experience. Go Enterprise!

Even though I had a reservation they made me wait in line about 30 minutes before getting me into a car on 11 – 8. They talk about low rates but in reality my tab was $ 110.37 for 1 day. They gave me a Chevy Malibu which is a nice car and charged me their «compact» rate $ 73.26 for a 1 day rental (plus 6 other charges). I drove about 40 miles all day and the ticket shows 421 miles, which were «free.“2 gallons of regular $ 9.27. Does anybody have any idea what a Customer Facility Fee is? $ 4.50 for that. Recoupment fee $ 9.16. VLS? $ 4.81. TPT? $ 5.87 RNTL Surchg Pima County $ 3.50. Altogether $ 110.37. Thanks for the «free» bottle of water. They cheerfully take your money. A reasonable rate would have been half that. Do a better job of shopping than I did.

Talk about customer service!!! This place was great and I really appreciated all the help! The rates were great my car was clean and it was a great experience! Loved it!
:)

I had a great experience at the Tucson airport Enterprise. I showed up without a reservation and Gabriel, a really standout employee, managed to make a few phone calls and get me a car even though they were out when I arrived. I only had to wait 5 or 10 minutes, which was very reasonable. The price of the car rental was affordable and it was in great shape with only 16,000 miles.
Overall, Enterprise went above and beyond to help me out and I really appreciated it.

Enterprise has the best rental deals of any car rental place I know of. We rent about 15 times a year and use them whenever we can.
They drive to you and pick you up and bring you back to the rental place, you sign the papers and off you go.
When you return the car, they drive you to your destination and drop you off. Tips. Always ask for the smallest car and they never have it when you get there so they give you a bigger car at the rate for the smaller car.
Very often you can rent a car on weekends for $ 9.99. always check for this option
This pick up and drop off is no big deal if you are flying into an airport (where else would fly into) and will be flying out of the airport BUT think!!! If you use the hotel shuttle to pick you up at the airport and to drop you off, you can rent for 2 less days. Even better, if you are staying for a while you might rent for 2 or 3 times and have the rental place picking you up and dropping you off and save even more.
The founder of Enterprise was a fighter pilot in WW2 who flew off of the USS Enterprise (a member of the greatest generation) and is one of the reasons you are not speaking Japanese today. Give him your business.