Forever 21

I wanted to update my previous review. I was experiencing serious issues with the dressing room clerks questioning my disability when asking for the handicap dressing room. I was also having serious issues having safe access on the left side of the dressing room, as they were using it as a storage area. I have been in the store four times after my Unilocal review, and sending a formal complaint. I’m very pleased to state that they have rectified these issue’s. On each of the past four visits; I have not been questioned as to why I need a handicap fitting room, in fact thay have been kind and professional. The left side of the dressing room area is no longer being used as a storage area and, an extra suprise is the sales staff on the floor have been very professional and helpful. This is a store I shop at frequently for myself and for my charity. As I stated in my last review, I will continue to shop at Forver 21 and if this store fails to follow the Federal Laws regarding the «Americans with Disabilities Act» I will speak up again.

This store is horrendous! If it weren’t for the FEW good items here and there or great deals on spaghetti straps tanks and spandex, they would be useless. They always have 2/​$ 10 spandex type yoga pants… But ONLY ever in sizes XS and S on the shelves. When I first noticed this, I talked to a manager and was informed they were out of all other sizes and was put on a list for call backs when a shipment came in. That took literally 3 weeks. So in the meantime I went to the Tucson Mall location and what do you know, same thing. However, this time the sales associate took 15 minutes out of his day to go find me some in the back instead of just saying they didn’t have any. I couldn’t have been happier. Now I knew the secret. So, the next couple times I went to the park place mall location, and of course there were only itty bitty sizes on the tables, I asked for a manager to check the back (this goes for medium tanks too, cause all that’s ever out is small as well), there were no problems. The back was checked, the size I needed (Med & Lrg) were found and I go about my day. It ways left me feeling a little defeated though.
Does Forever 21 only cater to «small» people? I shouldn’t have to ask EVERY TIME I go in for the back to be checked for sizes that should be on the shelf. It was upsetting. So the next time I go in, the manager refused to check the back for me. She didn’t even check her inventory to see if she had it. She just said she «knew» she didn’t. She told me that med and large were the most popular sizes and thus making them the first to sell. I told her it would be beneficial then to order more of those sizes and less of the S/​XS. While saying that, she interrupted me to say that the store doesn’t do the ordering, corporate does. I advised her that then perhaps at her next management/​corporate meeting she make this suggestion. I can’t be the only one unhappy about this. She then interrupted me again to say she was sorry. I told her to please not interrupt me again, and that saying she’s sorry only infuriates me more. If she were actually sorry, she would have been doing something about the situation (going to the back to get my sizes), instead of thinking saying I’m sorry was going to diffuse the situation. The management at this location are pathetic. Always interrupting their associates to do their jobs for them. It makes it seem like they think their employees are incapable…

I want to rate this store higher, I really do. I was impressed with how organized the racks were, how easy it was for me to look for the sizes I needed and so on… Sadly the employees, more specifically the male assistant manager that was working the day I was in, is who ruined my shopping experience.
The store had a promotion going on where sale items were buy on, get one free. I ended up finding quite a few items on sale, so many that I could not take them all into the dressing room at once. No biggie, I took what I was allowed to and was prepared to swap out things as I knew if they fit properly or not. Sadly the dressing room was chaotic at best, despite multiple employees AND the assistant manager being in the area it was ridiculiously difficult to get assistance so I could try on the rest of my items. The major problem was that the assistant manager was in the way of the rack where people’s items were being held, and he was oblivious to the fact that he was causing his employees difficulty. I chalked it up to just that, him being oblivious.
After checking out the accessories (definitely not as organized as the rest of the store) I needed to purchase my items. Here comes the assistant manager again, interrupting the transaction to ask the cashier to call another employee… That was at lunch. Why he couldn’t do this himself, or at least wait until I as helped, I am unsure. The cashier got so flustered by the interruption that she almost short changed me, thankfully I was on top of what was going on.
As well organized as the racks are in this store, the employees and specifically the management sure could use a refresher on how to give top notch customer service. Two stars because I was able to find some nice deals.

I came into this Forever 21 on Mother’s Day as a treat to myself as my first Mother’s Day for a little much needed shopping. I understand that I came to the mall 2 hours before closing time, and I was cutting it a little close. Unfortunately, as I was shopping through Forever 21, I was able to hear MORE THAN ONE of the store employees complaining to other store employees and even other customers about how annoying it was when customers came in to shop so late. They were very loud and it was apparent they wanted people to hear them, so they would leave. They said things like– «Yeah, like when people come in even after I have turned off the music (which was still on), it annoys me so bad.» I used to work in retail, I get it. But what HORRIBLE customer service. I was so insulted. I spend so much money in that store and always have. It was a slap in the face.