Genesis OB Gyn, PC

Told me my insurance didn’t cover my visit so I had to pay the full cost in cash at the time of my visit. We paid the full amount of $ 312. Then received a bill for an additional $ 167 stating the first cost was just an estimate. When asking for clarification because if my insurance wasn’t covering it shouldn’t the company know the cash cost right away. The woman that answered the phone was extremely rude and wouldn’t allow me to talk at all. Even made remarks like I’m not done. When trying to ask questions. This is my second child and the first ultrasound with this company. I won’t go back if they can’t even explain their billing rocess to me or talk to me like a human being.

I originally left a review for these guys at their old location. But since the old reviews didn’t transfer over, I’m leaving the same review for them at this new location. I feel that having a good ob/​gyn is very important, which is why I’m doing this.
The good:
The office seems clean and comfortable and the waiting area has a TV where you can watch «Finding Nemo» and other cute movies to pass the time while waiting for your appt.
They are really big and have a lot of the equipment right there, which is really convenient since you don’t have to go anywhere else.
They were able to get me in almost right away, within just about 4 days after I called.
The FNP I worked with was okay– not great, but okay.
The other person I worked with (ultrasound tech.) was really nice!
So why the lower rating? Well, here’s the bad:
Many of the receptionists I encountered and talked to weren’t that pleasant and seemed to have an attitude/​rude.
It felt «rushed» at my very first meeting with the FNP and when I had a few more questions about something, she basically told me she’d answer that later when the time was more appropriate and left.
Also, I got some unexpected news at my follow up appt. and got a bit upset– to this the doctor came off as heartless and trivialized my feelings and reaction to the news. I was so embarrassed because I honestly couldn’t stop crying and the doctor basically didn’t care and made comments that were insensitive (to be fair to her, I think she was doing that in an attempt to cheer me up.)
But when I left and had a chance to think of the doctor’s reaction to me, I got angry. People working in this field should be more sensitive to their patient’s needs– not put them down for being upset for getting «bad» news.
Also, one of the reasons I got upset was because they just told me a diagnosis but then didn’t explain to me what that was or if it was serious or give me any more information about it. I basically looked it up on the internet when I came home as did my husband– that’s how we got more information about it.
I don’t care how big you are or that the waiting room has a TV that plays «Finding Nemo» or that they could get me an appt. in such short notice– if the staff and doctors are rude and the doctor trivializes the way the patient is feeling or doesn’t explain things properly, then that is really a big turn off for me. I’d rather go to a small doctor’s office without the bells and whistles but with better doctors than go to a big glitzy office where doctors are insensitive, put down their patients, or seem too rushed for time to talk to me and answer my questions.
I went here before several years ago and stopped going here– and now I remember why I stopped coming here so long ago. Once again, I’m going elsewhere from now on.

i would NOT recommend this place to anybody. my first visit i waited ²¹⁄₂ hours to be seen. Today i was 10 min late and notified them of this before coming. they tell me no problem come in anyway. there was 2 people in the waiting area unlike the last time i was there. i had an appt to see the nurse practioner NOT the dr. they refused to see me. i will never return to this uncaring horrible facilty. i worked for tmc for over 10 hears and i find the quality of care has gone downhill and fast. i would not recommend this office or dr chin.

Great knowledgeable doctors.
The billing department, however, is an absolute mess. No one talks to each other and they seem to make up amounts to bill. I was billed for the same procedures three different times for different amounts. The people who answer the phones are not helpful at all. I finally got them to do a complete audit of my account for the past 2 years and they found other things that were «miss billed».
My only advice if you are seeing a doctor there is to keep close track of what funds you are giving them and where they are being applied to.

I don’t know what it is about the nurses/​staff working at 2 of the Genesis clinics, but their airheads. To staff: make sure you take the time to remember everything before talking to the patients. Don’t make ugly faces thinking you told them when you didn’t. My patience of being nice is done. I record things to make sure I don’t forget, I listen to the recording after the office visit to make sure I do all the things I was told. I should’ve shoved it in their face and say you didn’t tell me to do it, see listen to the recording I recorded! This is the 4^th time in 2 different office I experienced this. Communicate w each other, you all work in the same area but you don’t know how to communicate. You rather blame the patients so you don’t look dumb… but you still look dumb cus I remember what I was told to do and I have proof. Dont give an attitude or don’t work there at all.

Great team working here. The staff is friendly and knowledgeable and the location is clean and welcoming. The doctors here are top notch and I always recommend them. If you’re looking for a great OB, try this place out, that are wonderful.