Gerber Collision & Glass

My experience with Gerber has been horrible. My insurance directed me to them. After having my car for a week the car came back with discoloration all over the hood. The Assistant Manager (Megan) very rudely told me just to buff it out. I tried and it did nothing. So I brought it in for them to attempt to ‘buff it out’. Sent me on my way and after getting home saw it was all still there. Sent info and pics to my insurance company and they demanded they repaint the whole hood. After having my car for another 6 days they told me ‘every person in this place checked the quality including my manager”, and sent me on my way. Once I got home I saw there is a nick in the paint, scratches ALL over (even on adjacent areas of the hood that werent to be painted) and scratches and or residue along crease at top of hood. So apparently EVERY SINGLE PERSON INCLUDING THE MANAGER has horrible quality standards. I would NEVER deal with this place again.

First off, Holy Cow!!! After I had someone knock big chunks of paint off my BMW 5 series, I called these guys to see if they could help out. As soon as I pulled up into the parking lot, I could see this wasn’t one of those «yeah, I paint cars in my lean-​to garage» places. This was completely professional from the exterior to the interior. I walked through the door and was greeted by an amazing receptionist and then met by my evaluator, Sam, who took the time to explain to me the entire process. Sam gave me a quote that was far less than what I was expecting to pay. Two days later, I had my car back and it looked amazing. They had matched the paint perfectly and it honestly looked like a bran new car again. I can not speak more highly of this company. I will never go anywhere else or recommend anywhere else ever again. This is the palace to go!

Made promises to buff scratches, and other blemishes. Was not done. Car was dirty at pickup even though major front end repair was performed. Disappointed in quality of work, paint match was sub-​standard. Felt ripped off and I am considering letting my insurer know since they are supposed to be a USAA Gold provider.
*Update
Manager followed-​up once Unilocal review was posted. Manager expressed genuine concern with making things right. Shows genuine concern wit customer satisfaction. Offered to make it right. Felt appropriate to revise review as such service and what felt like genuine customer concern is rare.

Awesome facility. Very friendly staff and quick, great quality repairs. The estimate for my vehicle was for 8 days and it was fixed in 8 days. The staff was always in contact with me and kept me informed on all the details concerning the car.

I was at fault in a side-​swipe accident a few weeks ago that caused damage to one of my headlights and my front bumper/​fender area. Gerber is just a few minutes from my house and they were listed through USAA as a trusted repair shop. I took my car in on a Monday morning for repairs and it was ready by Friday afternoon! They called to give me updates on the status of repairs and coordinated with Enterprise for my rental car — I was picked up from Gerber and was able to leave my rental there when I took my car home. The quality of the work was very good and my car was clean and beautiful when I got it back. They even touched up a few non-​related scratches for me at no charge! Though I only needed to pay my $ 500 deductible, they were upfront with all of the charges for the repairs and gave me a detailed estimate. They even offered to repair the clear coat on my roof (which unfortunately I could not afford at the time). I would go there again and will recommend them to my friends and family.