Gerber Collision & Glass

I had a fender bender, and took my car to this place to be repaired. They were on the list of what my insurance company recommended. The customer service was great. The lobby is amazing, it has a salt water tank, and feels very comfy. I was updated by text on the progress of my car, and it took a bit longer, and was a bit more expensive than originally thought… but my Toyota Rav 4 (2004) (named Ella Fitzgerald)…looks amazing. Well done Gerber… and thank you. I had a rental car via my insurance, and that was nice… however getting Ella back was SO NICE.

I visited Gerber at the recommendation of Allstate Insurance who prepared the estimate on my car’s repairs — almost $ 2,000.
The first thing I was impressed with was the reception area. It looked like a Corporate office. The receptionist and the estimator were very professional and courteous.
Here’s the other good stuff:
1. The repair work was as promised — flawless.
2. The time for the repair was as promised — perfect.
3. The update process was as promised — perfect.
4. When I picked up the car it looked like it had been detailed, inside and out — amazing!
5. Saved the best for last: I had only the one vehicle and did not have rental car coverage. Gerber arranged for a rental car for the duration of the repair. Gerber paid for the rental — unexpected and fantastic! Saved a lot of inconvenience.
This was the best car repair experience in my 70+ years.

We had a horrible experience with this company. I would never recommend them to anyone ever again. My car wasn’t fixed right and we’ve slowly had to fix these problems ourselves. They tried to blame us and told us all sorts of outrageous things, didn’t stand behind their warranty, nothing. They used every possible excuse they could think of so they wouldn’t have to. Maybe if my car had been fixed right the first time, we wouldn’t still be having problems with it. The extra body work that we’re going to have to pay for to fix what they didn’t is going to hard to come up with. We tried contacting them right away after we saw that it wasn’t fixed right, but never had our calls returned and when we finally went down there, we were given excuses. We should have taken pictures right away of the unfixed front end, but we trusted them to do what was right. We will NEVER do that again. They threw away parts that we had put into the car from the accident and they tried to say that there were never any in there. A drunk driver had turned in front of me and I wound up hitting him. It wasn’t even his own car he was driving. I will never, EVER use Gerber again. Any of them.