Intelligent Design Air Conditioning and Heating

pretty pricey. better/​same out their for less. shop around

Very nice technician but somewhat absurd pricing, at least for AC repair. After the fact (my fault) and after doing some research, I realized that I got charged $ 349 for a $ 30 part and replacing a part that any handyman could have done. I tried googling the part and couldn’t find it. Turns out on the invoice, they list a description of the part (inline current controller) instead of the actual part (?capacitor) and name for the service (which anyone could find in seconds). Feel like I dope for being duped. I understand the need to make a money but charging 10 times for a part is ridiculous. Labor (about 1 hour) was nearly $ 150 in addition to the service call. Doctors don’t even make $ 150/​hour and they save lives!
6÷8÷16:
Thanks for your reply. While I understand the costs of running a business, some markups are unreasonable. This was a weekend call and in this case I think around $ 300 – 350 would have been reasonable and adequately covered your company costs and time without gouging the consumer. I uploaded a copy of the invoice.

John came out to look at all the plumbing issues that were highlighted on our home inspection of the house we just bought. He was friendly, explained things thoroughly, didn’t pressure me but gave me enough information to make decisions, and ultimately, saved me a lot of money. Their pricing structure appears to be straightforward and honest. I will call them again if (or when) I genuinely do need repairs.

The service person (David?) was very nice, but perhaps not well trained. He totally missed the black mold that was growing in the unit. This is a BIG problem. It could have landed my wife and me in the hospital.
– He found the three weak capacitors, but wanted me to pay $ 194 for each of them, and they cost around $ 40 online each.
–He missed the starter capacitor and the two contactors that were also bad.
–He also missed the low freon (it needed two pounds).
–Did not leave me with any paperwork.
–Altogether not a good experience. The second service person from another company was able to fix everything for a reasonable price.

Thanks for your help. Being without heat on a chilly morning is no fun. We appreciated your prompt service.

I have a condo down in Tucson and got a report from my tenant that there was a possible leak. Intelligent design got a plumber there same day — and he found that it was just «sloshy» tenants ;) and not a true leak! Also found that one of my toilets had been running which was jacking up the water bill. Great guy! I will absolutely use again!

I used this company in November of 2015 to replace an outdoor faucet bib. The company had an advertisement on Angie’s List, which was very reasonable. I had used them before and will continue to use for my plumbing and A/​C needs.

I would give them a 4 of 5 for the following reasons:
Price: a 1 rating as this was the worst part of the experience. I was quoted a price of $ 9132 by Joe for a 5 ton entry level quality Lennox AC and furnace. In talking to the owner Jason, he said they would not be the cheapest and told me others would probably charge about $ 7200 for the same unit installed. That is over a 25% upcharge. I was able to negotiate a price of $ 8000 for the 5 ton unit. In fact the unit installed was a 4 ton unit but Joe was unwilling to apply the $ 200 lower price for the smaller unit so I ended up paying $ 200 more than what they agreed to which was more than a 10% over charge compared to what Jason said others would charge. I would guess that actual quotes from others would be even less than what Jason admitted to me they would charge but that is merely speculation on my part. In addition, I bought a Unilocal offer for $ 188 value for $ 76. The company would not accept that offer deal so I was forced to go back and get my money back from Unilocal.
Knowledge: 5 Danny who did the service on the old unit was knowledgeable and efficient. I would have him back to do the service on other units. He was willing to explain what he was doing and when I demonstrated some knowledge of what he was explaining, was willing to get into some technical details. All work was done well and left spotless.
Installation: 5 Workers were all on time, called ahead and did their work to the highest quality. They did not scrimp on installation, insulation, placement, flushing, proper flashings etc. They were courteous and spent the time needed to do the job right.
Follow up: They included a 10 year warranty on parts and 2 years on labor. Only time will tell how they perform on that.
Final tally is a 3.666 rating which rounds up to a 4.

Recently, I had my AC serviced with Intelligent. The guys who came out were not only professional but also very knowledgeable about my unit. They didn’t try to sell me up on something which didn’t need to be done, and were honest about the issues which did need to be addressed. They even followed up with me and left good contact information should I need anything else even if it was just a question on the work which was done. These guys were great and I highly recommend them to anyone looking at getting AC work done. They offer good warranties and seem to be willing r work with people on anything. I was impressed and grateful for the work they did. Thank you Intelligent!

Last month I had the lovely experience of my thermostat dying during a week of triple digit heat. I called late that evening on ⁶⁄₃ and was told someone would definitely be out the next day. I was given the option of paying more for immediate service, but as the sun was already down I felt I could wait and save the extra charge (but it was good to know they had the staff to accomodate an emergency). Paul came the next day and he was the consummate technician – knowledgeable, polite, and efficient. He quickly diagnosed the situation and I did, indeed, need a new thermostat. After showing me some options and patiently explaining the differences, I chose one that needed to be ordered. As the heat was to continue to be brutal, Paul suggested he put in an interim model while we waited for the one I ordered to get to the shop. A week later, he came with the new one, installed it and it’s working great. WOW! Now that’s service! I was so impressed with Paul’s great service that I signed up for a multi-​year service agreement with them that checks my main systems (A/​C, heating, plumbing) three times a year for free, with discounts on parts, free coil cleaning, and more. I have peace of mind now knowing that these major systems will be checked pro-​actively which often helps reduce any damage/​replacement costs when you don’t know what’s about to give out and give you a headache. If you’re having issues with your A/​C, I wouldn’t hesitate to call them – my experience was top-​notch.

We had them install split wall AC units. Service was very prompt and professional. The estimate was more than fair compared to other estimates we received. They took care of the permitting process with the city which was a huge plus. The installation went very quickly and cleanly and the units they installed work beautifully.

We have been very pleased with this company, after going to Home Depot and requesting an a/​c contractor. We recently purchased a home that had only evaporative cooling, as well as a propane furnace, and were looking to modernize the house heating and cooling.
The sales person Derrek contacted us and made an in-​home estimate, showing us various options and performing a seal test of the house. He was friendly, polite and not high-​pressure!
Within less than a week, we had a crew at the house, installing the system. They were very thorough and careful to not damage the home, and did not try to rush through the job. As a matter of fact, when it was getting late, 2 of the crew returned the next day to finish the installation and test the system. A special mention goes to Dean, who was one of the most polite, helpful and patient guys we have ever met.
We were impressed with how friendly, approachable and down-​to-​earth everyone was. They took their time to answer all questions thoroughly and there was always someone checking over the work of their colleagues, to insure nothing was left ignored or unfinished.
The system works extremely well and has made a huge difference. Yes, you can get cheaper bids from other contractors, but remember that you get what you pay for — be careful to avoid cheap equipment that will merely malfunction in a couple of years and cost you much more in the long run.

I’ve been using Intelligent Design for over a year for my basic maintenance. This summer I got the dreaded news that I needed a new fan. Intelligent Design to the rescue. They contacted the AC manufacturer and took care of all the warranty work. They called us two days later and told us they had the fan. I recommend these guys to all my friends!

ID will do whatever it takes to make a customer happy– something lost on most businesses these days. I was very happy with their service.

So far I have been pleased with the service at Intelligent Design. I purchased their 10 yr service contract about a year ago. The contract has a lot of perks besides checking my A/​C & heating systems every year. They also check my plumbing system and give substantial discounts on service parts and on new A/​C & Heating units, both of which I should be due to buy within the next 10 years.

In addition to my service contract, Intelligent replaced one of my heating units and one cooling unit. The service technician is always great and the men who did the install did an amazing job. All the options were explained to me and there was never any pressure to do the work. I am not quite sure how they got the heating unit into the small attic opening but it was done with no damage to my home.

Hey fellow desert dwellers, let’s face it. It’s getting hot and it’s only going to get hotter. Time to clean those filters and rev up those ACs!!!
We moved into our house about 3 years ago and were lucky enough to score a big, beautiful house that came with all the upgrades but… we have no idea what to do with them. Pool pumps, water softeners, weird, fancy looking heating and cooling machines, etc. Decided to have Intelligent Design come out to check out the AC, not even realizing they do heating, plumbing, and water softeners.
They did the much appreciated call to confirm appointment and the super appreciated «15 minutes ETA» call as well. Kevin showed up all smiles and gentlemanly politeness. My husband could not be home, so I felt bad that poor Kevin had to deal with my glazed-​over huh expression for most of his visit. Good guy that he is, made sure to give me thorough explanations of every step and measurement. Overall assessment was that we were all good except for a concern about our unit not having an auxiliary or overflow pan. He recommended one, but when my husband came home he did say that there is proper drainage (primary and backup) already installed and said it would have been visible to Kevin had he climbed all the way into the crawl space when he inspected the area. Not a big deal in the overall scheme of things.
I did not feel pressured to sign up for any contracts or upgrades. I felt that Kevin gave his most honest assessment and opinions (25 years of experience is pretty reliable in my opinion). I will definitely be calling to have my water softener checked out next time.
Now if only I could get them to check out my pool stuff…

Excellent company! Superior responsiveness and professional service. Owner Andrew and service tech Efrain are prime examples of the great people they have.

Just got a quote to replace my a/​c and will update after the install. But do far it’s been first class and they are different and really set themselves apart from their competition. They took the time to learn about me and my situation first, take measurements, inspect home and system before making recommendations. And after they were a good counselor to pick the right system. Like everything else ac has improved in technology but has in complexity too so almost saw them as more of a consultant then sales. I know Jon too and he is a smart, hard working, all around good guy.