Jiffy Lube

My review is specifically for this location and for Richard Juhl (tat rocker dude) whom is greatly missed… I normally would take my car to him only, but he no longer is at this location. If anyone knows where Richard is now, please let me know as I have followed him, not in a stalker way ;=0}. None of the cool and sweet guys that used to work at this location, work there anymore, and the place has lost its happy attitude. The guys that work there now are pretty much «jerky»…10/13/15 went in for my reg oil change and forgot to print out the coupon that I received in an email… I told the guy that and he didn’t really acknowledge my dilemma nor give me the discount. so rather than the sig. oil change and the TOTAL upgrade, I opted for the minimal option, (I think I paid more for this than I should have) with no extras, anyway, dude was not happy that I didn’t opt for the upgrade and gave me really inferior treatment and service with an attitude. I went in the other day for a top off and the guy was again pretty nonpersonable and in a matter of fact way told me, after the fact, that if i had needed any fluids I would be charged because I didn’t pay for the upgraded oil change…2 days later, I checked my fluids, just for the heck of it, and found that I had no wiper fluid and was a quart low on transmission oil… so my assumption is that when I went in for the top off, no one really checked anything… with so many other places to get your oil changed and given these guys don’t seem to want my business, I will go to another place/​competitor…

The service is impeccable, excellent system to ensure that nothing is overlooked (correct amount of oil, oil cap and plug on tight, oil filter replaced, etc), usual short queue and the oil change service in minimal time! And who wants to get under a car in the HOT desert? What’s not to like? COST. A 5-​star rating gets kicked down to 2, because of very high cost. A trip to Jiffy Lube had cost approx $ 28. With the advent of synthetics (I’m a believer) the oil is much more expensive… but not that expensive. Now a trip to JL cost $ 85 and that with a $ 10 discount! In addition to heightened cost of the Platinum 0W-​20 at $ 40 and a filter for $ 10, I am charged a $ 40 ($ 39.99) «Signature Service» charge. So, where is the customer value proposition for about 3x the cost for only twice the distance? In another words, the synthetic route at JL will cost you much more than the extra miles you might gain. The Signature Service charge at $ 40 is simply too high. I’ll will buy the same Penn oil for $ 25 at Walmart and a filter for $ 6 and pay $ 10 for a hoist charge at a local auto hobby shop (TOTAL $ 41) — until — Jiffy Lube gets smarter about the Signature Service charge.

I pull up in a vehicle I am not used to driving, as I am doing a favor for a friend who is stuck at work all day, and dude says «Have you not ever drover here before? PULL UP». If this was my car and my money I would have pulled away right then.

The mechanics were quick and efficient with their work and service. I know that every business will upsell but the dude there had exaggerated the part that needed replacing (saying that it will break within the mile).
I’ll come back because the wait time was non-​existent and the guys were friendly.

Today I was driving by and saw the staff outside with no wait signs so I stopped for an oil change. They proceeded to try to upsale everything. They brought both my internal h-​vac air filter and my engine air filter showing me how dirty they were and needed changing. I asked them to just tap the internal one before putting it back in because it had a bunch of debris on it and I will change it myself. The man at the counter acted annoyed with me. Verging on rude. He went back outside. When I drove away and turned back on my air the vibration in my dash was bad. I thought what did the do when putting the filter back. So I pulled my glove box and the filter and all the lint debris was still there I asked them to tap off. I have a 2013 car and they did something because the fan was now vibrating like an off balanced wash machine. I slid my camera phone in and took a picture. My h-​vac fan was now full of dried up cactus. Are you kidding me! I had to drop the fan to clean out their mess! Never again will I patronize their facility. They think because your a woman your stupid.

I don’t know who Richard is but Saul helped me and said he was manager. I’m like another reviewer very skeptical of Jiffy Lube. However, I was highly impressed! Saul and Jesse were friendly, polite, quick, knowledgable and NOT taking me ‘cuz I’m a woman. I WILL be back. Thank you!

Two weeks ago I had my oil changed for my 1999 Miata. The service was just extraordinary. Today I took my 2012 Lexus in and once again top notch service!!!
Richard Juhl once again helped me and his customer service skills are top notch. I will continue to use this location. My Aston Martin is next!
Regards
David Galbraith
520 991 7123
Invoice # 14 060 206 922 120

Thank you to the guys at this location. I received extremely personal service from Matt. When my car was done, it was cleaner than when I left it! :) That extra touch to clean my windows and vacuum out my car is appreciated! Saul, the manager at this location is always willing to answer questions I have… and yes, I may be biased due to the close proximity of our work, but I have never had a bad interaction with any of them. Thanks guys!

Drove into Jiffy Lube and Richard Juhl and his crew really took care of me and my old car. Service was quick and easy.

With this time of year being so hectic, it was helpful to be able to get to Jiffy Lube and be taken care of quickly and so well. The manager, Saul, was friendly and knowledgeable. Jesse worked on my car quickly and efficiently, so that I could get home to finish getting ready for Christmas. Thanks guys!

I have been taking our two cars to this location for a few years now and Richard always takes care of us. All the employees are very helpful and polite. No pressure sales, just information for you to make your own decision. Never had a problem and highly recommend this location for a fast and easy oil service experience.

Alex took excellent care of my car and helped me understand what my car needed. Customer service is excellent. My car and I are very happy with this jiffylube. I will definitely come back to this one. best one in Tucson.

When I saw all of the five-​star reviews, I suspected that the reviews were rigged — written by friends and family members of employees. I mean, I’ve been going to various Jiffy Lubes for the last ten years or so… because I’m a creature of habit, not because the experience has ever — even once — been fantastic. My oil light has been on for weeks, and finally I decided it was time to bite the bullet. I actually chose this location because of the positive reviews, skeptically figuring I’d be the Armond White of Unilocal,giving a one or two star review.
When I arrived, an animated gentleman opened my car door, offered a non-​creepy compliment about my personal appearance, and led me to the lobby. He explained the process and the wait time, and offered me coffee and water. Great customer service skills — polite, friendly and helpful without seeming unctuous.
A few minutes later came the moment I had been dreading, where the mechanic walks into the waiting room holding some obscure part of my car, usually with a grim look on his face. This time, he was smiling, holding a dusty air filter and said… and said… it looked fine! What?
The only up-​sell was for some Rain-​X, which only cost $ 3.99 and seemed reasonable given all of the rain we’ve had lately.
As far as the actual quality of the oil change, I can’t be sure since this isn’t my line of work… however, my car isn’t making any weird knocking sounds, my oil light is off and my mileage gauge didn’t accidentally get set to kilometers. Overall, the visit took about 20 minutes… leaving me with plenty of time to gorge myself nearby and get back to work.

My review is FOR THIS LOCATION SPECIFICALLY. I deal with the manager that other posts have referred to as the «tatted manager» and will only leave my car when he is there. Should he ever move on to another place, my patronage will go with him and you should disregard this endorsement. (I have had bad experiences at Jiffy Lube, this manager will make sure you are well taken care of).
Most visits are seamless as they should be, but (like can happen anywhere) an issue recently arose with my car that was not my fault and most car-​repair places would have told me was my problem. Richard, the «tatted up» manager, helped me out and fixed the situation being courteous and apologetic throughout the interaction.
I recommend this place, but if Richard isn’t there then what I recommend is you keep driving to another oil change location.

Super fast oil change. The men working were very kind and professional and real gentlemen! Held each door open for me and were genuine in their care for me and my car. Definitely recommend.

NEGATIVE STARS apparently not an option so I rate to tell my experience. I have a paid for 200-​ish car, it runs great, all these years, I saw the $ 19.99 sign out front of their business Speedway & Alvernon, and they started the up-​sell I said I want the posted special, that’s it.
I was told.“You’re NOT going to like how your car runs.” The neanderthal who was mad I did not go for his up-​sell to the $ 65 oil change. So whatever he had his underground tool do, my idle suddenly was so screwed up, I had to have it fixed. So Jiffy losers go away, .heard so many of these stories why did I go there. Oh reputable places had too much business and there was a wait. no problem ever again.

The tatted up manager was very courteous! Customer service was really, really good! I thought I was in a dream.
Keep up the good work brothas! I’ll be back!

These guys were fast. I had only about 30 minutes to get my oil changed before an appointment. They did it in half that time. The tatted up manager was great. Very helpful and courteous. Looks can be deceiving. If I lived in Tucson I would go here every time.

I stopped in late on a Friday afternoon, around 515pm, for an oil change and was promptly and professionally greeted by a technician by the name of David. Within a half hour, my car was processed, my oil was changed, and I was on my way. This has been my experience with every Jiffy Lube across the board, which I appreciate.
They get 5 stars for offering a good product/​service at a reasonable rate and done in a professional manner. My only gripe with them is their propensity for up-​selling, something that tends to mark the automotive repair/​service industry as a whole, and is not altogether unexpected at this point. While my old car might possibly benefit from receiving the services they recommended (IE, Engine Flush, Transmission Flush, High-​Mileage Oil Change), a second opinion from a highly-​qualified mechanic revealed that the services recommended for my car were not, in fact, nearly as important to get as I was led to believe.
To consumers: Jiffy Lube is excellent for many reasons… but know what you’re getting into before you go… Make certain your car does indeed require servicing in the ways recommended by your Jiffy Lube technician.

Almost a year after after I got my car, an oil change was well overdue. But the last thing I wanted was to get lectured and told of everything that was «wrong» with my car. So today I finally decided to take it ti get an oil change. Sunday afternoon, and this place had no wait at all. I was quickly greeted and escorted into the small but comfortable waiting room. After about 15 minutes, an employee came and gave me the whole maintenance rundown. Tried to up sell me on the oil type and recommended a bunch of costly maintenance concerns to me. Ok. I get it. It’s hus job. I oolitely declined and he didnt out any more pressure on which was appreciated. I was done in about 10 minutes after that. My only gripe is that they automatically selected the «signature» oil change where they top off all your fluids and vacuum the unside of the car.. all I wanted though was the economical $ 21.99 oil change and they didn’t really give me the option of going with that one. They just «did» the 29.99 one. but. they threw on an extra $ 2 that they didn’t tell me about because my SUV is 4×4. I will be back to this location, because it was super fast and convenient. I think the main key is to let them know up front which package you want.
I went on a Sunday afternoon and I was in and out in less than a half hour!