Mr. Rooter Plumbing of Tucson

David R. unclogged our drain for $ 79 (!) with a free time unlimited repeat, if needed. He was easy to work with, professional, and answered my questions intelligently (not always the case with plumbers :)) The cost was the lowest I’ve found, and he came within 30 min. after I called their office…

We were faced with a major plumbing issue just before Christmas and company arriving… we needed the use of two bathrooms. The tree root problem in our bathroom was proving to be a BIG problem… Rene was great in tackling the issue head on and getting the job done. He was careful and checked every step of the way. He kept us informed when he ran into an issue and let us know his estimated completion date throughout. He stayed late on the day when he had to turn off our water for a period of time to ensure that we were never left without the use of the other bathroom. We really appreciated the care he took in completing the job. Even our dog became a fan… when our Bailey took off after another dog to say hello, Rene ran after him for about a block and brought him home… that is going above and beyond in my book! Thanks to Rene and Mr. Rooter for helping us through this difficult project. And by the way, the work was done just before our company arrived so we did have our bathroom back in time… great job!

Although things didn’t go perfect the owner made things right. Thank you.

Mr. Rooter solved our issues very quickly. Steve came out on a Sunday morning and instantly knew what the cause of the problem was, as soon as I described it. I told him our tub, shower and toilets were all not draining. He took me to the front of my house and showed me where the front valve was located for my sewer pipe. He showed me the clog and explained how he was going to fix it. About 15 minutes later the job was complete, plus he showed me what to do so that if it happens again, I can fix it myself.
I hope I never have to call again, but if I ever do, I know who I can trust! Steve’s friendliness, professionalism, and attention to detail were exemplary. Extra bonus was that they honored the coupon we had. Thank you Steve, and the rest of the team at Mr. Rooter! You have earned my business.

Me Rooter, thanks but no thanks.
I appreciate the effort, but we won’t be using this company anymore.
After repairing a leak in the bathroom which later lead to replacing a «galvanized pipe» for over $ 700.00 worth of work, we experienced that SAME night water pressure failure in the kitchen.
When we called the guys back to check it out Robert said that the problem was unrelated. (Hard to believe.). They offered to replace the sink for free. We don’t believe in free service. We left them $ 20 to pay for the hassle and time to come back.
We went to Home Depot and purchased a new sink for $ 100 that was the EXACT same model as the old one. We get a call from Robert saying that the sink is incompatible with the house. When I asked what that means and how much it was so that we might go pick it up for him he haughtily replied with a «I’m a plumber I do this for a living I KNOW WHAT IM TALKING ABOUT». When my bf was upset we had a misunderstanding and the plumber Robert started yelling at me on the phone phone «YOU CAN JUST REPLACE IT YOURSELVES.»
They ended up coming back the next day with the part, and the sink was installed.
Unfortunately, I look under the sink to inspect the work, and there’s a nice leak.
Okay. Idon’t want to bother these guys anymore considering the situation. I feel uncomfortable even calling the company to complain about the provider/​consumer customer service so I’ll use this medium to hopefully provide insight on this situation.
Anyway, gonna call someone else.

Shon provided amazing service. The water line to our home developed a leak and I had to shut off the main at the street and call for a plumber — fast. Shon arrived earlier than expected and worked hard to restore water to our house. The price was fair and the workmanship top-​notch.

Mr Rooter was Great, Shon is a badass. I shopped around a bit before choosing them. Shon was willing to negotiate the pricing /​call his boss based on my research and matched the range I was looking for. He was extremely friendly, was very efficient and I learned a few things while he did the repairs. If I have plumbing issues in the future, I will be calling Shon.

I had called around to a few places to see if I could get someone to come out and check out the line to our washing machine. The water in there wasn’t draining out. I originally had called another company (with a very similar name) and that service person had told me to call Mr. Rooter instead! He said it would be cheaper for what I needed to be done. I thought that was a little strange but I did it anyways. When Ralph arrived he was so professional. He put little booties on while he walked in the house! We went over to my washer and ran it a few times and he immediately recognized the problem. He went on the roof and snaked out our whole system! I even got to look in a little camera while he was snaking out the drains to see where the problems were. It was so cool (and gross!). When he figured out where the problem was, we tested out the washer and it draining! I was so happy! He even told me that if they couldn’t fix the problem, it would have been no charge. I feel like most other companies just have a service fee for coming out to your house! I STRONGLY recommend this company. True professionals and so kind. It’s nice to know that not all companies aren’t out there to just make a buck off you. If we have any issues in the future, I’ll defiantly be contacting them (and asking for Ralph!)

Mr. Rooter was great! The service technician came out to unclog my bathtub and couldn’t complete the job up to his standards so he didn’t take a payment and came back the next day with different tools. The tub is working great now!
I was quoted $ 79 on the phone to unclog a bathtub and when the man arrived I was quoted $ 215, however, he honored the $ 79 that I was previously quoted. I would recommend having the booking staff and technicians communicate quotes before they head out to the worksite, however, I was very thankful they honored the rate.
Thank you, Todd and Mr. Rooter, for a job well done!

I had an excellent experience with Mr Rooter when my rental’s bathroom leaks. Andy was the technician who was on time, courteous and found the problem in reasonable time. Best of all, it charges nothing for the service call and estimates. Since Andy confirmed the leaking as due to splash, he and Mr Rooter did not charge me for anything at all. Am very satisfy with their profession-​ism and friendly policy. Go for them!

BAIT AND SWITCH! These guy are classic snow jobbers. What I mean by that is they try to sell you more than you need. 97% of drain cleaning jobs are done through the roof access if the house does not have clean outs. The roof is whrere access to clear the clog is gained. Access will not be gained through the tub or toilet. These guys will give you a sob story about not wanting to carry a machine to the roof. They claim they worry about worker’s comp issues. Well, the roof is where the job gets done with houses that don’t have clean outs. BEWARE, THEY WILL TRY TO SELL YOU A HYDRO SCRUB. They may talk to you about installing clean outs. They will try to turn a small job into a BIG JOB. They were in the middle of their show with me — at the stage where they will offer a free (or cheap) camera inspection. They never came back (fortunately). The following Monday, another service came. They inspected the house and went straight to my roof, cleared the clog quickly and solved my problem. No need to go through the toilet, no need for a hydro scrub or any other expensive job. Often, if a clog originates in a bathroom, some debris is removed from the tub drain first. Rarely can you get from a tub or bathroom to a glogged main. THEN, THE PLUMBER MUST ACCESS THE DRAIN FROM THE ROOF. If you don’t see Mr. Rooter go straight for the roof, carrying the machine up to clear your drain, find someone who will do that. If you have a choice of roof or toilet access, always have them go through the roof. BAIT AND SWITCH. When a service offers to clear a clog for $ 79, and then segues into discussing other more expensive jobs, they are doing the classic bait and switch. The person who came after Mr Rooter asked if they attempted to access my clogged main from the roof. He asked if i was offered a hydro scrub, etc. He knew Mr Rooter’s BS story by heart. With little fan fare, he then quickly did what Mr Rooter did not. He cleared my clog.

Called regarding a main sewer line backing up. Offered a $ 79 clean out on phone. Appointment scheduled between 11AM and 1PM. Plumber arrived at 6PM! Plumber looked at it and said it would cost $ 350 to take the toilet off, snake and reseal. Did not consider going from the pipe on the roof. I thought his QUOTE was OVER PRICED. I called Mr. B’s Plumbing and Norm quoted $ 145 +tax! SHAME ON YOU MR. ROOTER for using bait and switch marketing tactics. BEWARE!!!

Their plumbers are well trained, courteous and honest. They usually have to go to their supply house for parts, which unfortunately, makes the job take longer. Other than that, they are fair and do a great job. It would be great to be able to not have to speak to an out of state phone person. Hopefully they will get local CSR in the future.

Don’t use Mr. Rooter unless you have all day to sit at home waiting. The first time I called them, the plumber was late. He was very courteous and thorough, though, so I thought I would try them again. The second time I called them, they apparently sent all their plumbers to big, complicated jobs first because nobody every showed up at my house. Don’t think that choosing the early 8am –10am window will make any difference because it won’t. I think I will take my business elsewhere from now on.

I’ve always received good work from Mr. Rooter with very respectful workers who take the time to explain everything. I appreciate that they charge a flat rate rather than an hourly rate. In can add up when my old plumbing in my 1948 house can take extra work, especially with my 90 degree angled cast iron pipes.

We were very pleased with the service we received from service tech Phil Spadaro this week. He is very thorough and explained the situation very well. He also worked very hard and coordinated everything as other supervisors, technicians, trucks, and equipment were brought in as needed at various times.

I had read Mr. Rooters reviews on Unilocal long before I needed them which happened to be this last weekend. It was a very involved job and I liked that they referred to a pricing book (rather than pull a number out of the blue), to let me know worst and best case scenario. Phil helped me out on this job and I can’t say enough about his knowledge, courtesy and care in my home. I believe I paid a fair price for a job well done and in no need of a call back. This again will be my go to plumbing service. Thanks to all you Unilocalers who help us navigate muddy waters in the service industry..

I rent a townhouse waaaaaay out by Old Tucson and had a nasty plumbing issue. My landlords were dragging their feet on getting it taken care of. My neighbors were having the same issue and had hired Mr Rooter to take care of it. I happened to be at the townhouse when Mr Rooter was there clearing the lines.
Al, the guy from Mr Rooter, listened to my issue and took about ten minutes to look at my drains after he’d resolved the neighbors’ issue. He was incredibly polite and informative, didn’t charge for his time or diagnosis, and told me he thought the issue was resolved because he was pretty sure my line was a shared one with the neighbors.
The same-​day line clearing ran my neighbors $ 80 and I would definitely contact Mr Rooter in the future because I was so happy with the quality and professionalism.

Very nice, intelligent and helpful in all areas of job. On time. Great price. Will definitely call again if in need of services.

Same day service. Came as promised, did the job/​garbage disposal plugged. Very good service, $$ very reasonable, new what they were doing. Had the right equipment. If the need arises will use them again. Have recommended them several times since January 2011.