Pep Boys

Took my car in to get the tire repaired as it was not holding air. Got in was quoted 19.99 to repair the tire. left it for the afternoon, Got a call at work telling me the TPMS sensor was damaged and would have to be replaced, Quoted 72 $. Specifically asked if there was damage to the tire, was told no. When i picked up my car, was given a total of $ 108. Suddenly the tire was damaged and needed to be patched. Classic bait and switch.

They left my car unlocked with a door wide open that I noticed when I first got there to pick it up. After I left I checked my fluids that I was told had been checked and topped off, they were all low. They had told me the transition fluid was leaking as well. I took the car back and was told the manager had been informed about my car being left unlocked but I never saw the manager myself. I was then informed that it costs extra to check my transition fluid. If they knew it was leaking why didn’t they tell me that it cost extra to check it instead of lying to me telling me it was checked and topped off before I left the first time? Do not trust this place! Incompetent and too rude of a manager to even apologize!

Excellent emergency service on a Sunday afternoon, at a reasonable price, completed diagnostics and repairs within 3 hours

I went to Pep Boys at 7227 E 22^nd St… my tires were losing air from day one… I spoke to a young manager about the problem and the cracking of the tires, I asked about the replacement warrantee… I was told that he would only replace 2 tires even though I purchase tires as a set… after all I was for many years a general sales manager in the automobile business, and would have handled this in a differant manner…
I was not happy with this Management decision at all and was leary to drive on those remaining tires… I had no confidence driving my car due to 2 suspect tires… i said that to say this:
Almost a year went by and still under warrantee I finally went to another PEP boys I have always where I was always given great service that was the store at 1300, s, 6^th st. Tucson.
where I met Not a manager but a Service Advisor named Frank

I will NEVER return to Pep Boys again. It ended up costing me $ 335 to get a radiator hose replaced, which is a $ 25 part. The only reason I took my car there is so I could charge it to my Pep Boys card, but they continually overcharge and tack on ridiculous fees. My husband and I were told 3 different stories as to why my hose needed to be replaced. They are dishonest and will find ways to tack on charges. If my car is overheating and they needed to run a coolant system diagnosis, why on earth do they need to run a separate $ 90 diagnostic for the check engine light when it was obviously related? Run, don’t walk away from this place!

went back not to long ago to drop off my fathers vehicle for an oil change, it took 45 minutes for a «service advisor» write me up and take my keys.

We got a new radiator put in 2 weeks ago at pep boys in California (at $ 677), on our first road trip we made it from long beach, CA to Phoenix, AZ and our engine was off the chart hot. So we pulled off and took it to a pep boys there. They identified it as a faulty part and said they would replace it. Unfortunately it was an hour before close so they they taped it up as a temp fix to get us to Tucson. Now here in Tucson we took it to this location and told them the back story and what we were told by the other pep boys. After 2 hours of waiting and trying to get an update… Multiple times with no communication or help we just left to grab something to eat. After 3 hours they finally to us and told us it was the water pump… That was an extra $ 600. And that the radiator was not perfect but not the problem. As they took is back to see it they showed us the leak (which we saw a day ago at the other pep boys) but somehow after they «inspecting» if for 3 hours it was MUCH WORSE and told us we had to get it or our car would only last 20 mins. This place is a joke. Save your time, money, and patience and go somewhere else! Pepboys thus far have been completely inconsistent with their «diagnostics» and physical parts. Spare yourselves this frustration.

Very unprofessional! I took my car to get the tire fixed and when they lowered my car and were backing out of the service station they got the car stuck on the jack and continued to back up. How they could forget to remove the jack and then proceed to back out of the stall and dragging it I don’t know. To make matters worse the 3 mechanics did not check the underside of the vehicle and only laughed about the incident. Later when driving the vehicle we found that the guard plate was hanging down from under my car and was dragging on the pavement. We took the car back to have it fixed by them, which they did, but the entire incident was simply dismissed by the manager Javier, as only being the guard plate and nothing major, the same manager that was on site when the incident occurred in the first place. Had the guard plate not been there, I don’t even want to think of what would have been damaged.

I will never go to a different shop or even a different pep-​boys to get my oil changed. These guys are the best! I came into the shop one afternoon between clients. I was in and out in 15 minutes. They were polite, efficient and didn’t try to rope me into anything weird. I will definitely be back!

Came to this Pep Boys at 6:30 waited 15 minutes to be seen even though more than one service Rep was available other Rep was typing in computer and didn’t even address me. Need better evening manager.

My wife and I drove in to Tucson from Austin, TX and had non-​stop trouble with our Taurus along the way. Fortunately we made it to town and first took the car in to MPG. They kept the car all day doing diagnostics and never decided what the problem was.
The next day, we took the car in to Pep Boys and got amazing service. Tony, who was friendly and very accommodating, helped us at the counter. Jesus, the mechanic who tested and worked on the car, found the problem quick (a bad fuel pump), showed us the problem, and fixed it up.
In addition to fixing the problem, the two employees mentioned above really went above and beyond in a couple of ways. Because the pump was a replacement that we purchased at AutoZone, it was under warranty. After the old part was taken out, Tony drove me down to AutoZone to get a replacement, saving us about $ 175. Also, as I mentioned before, Jesus showed us the old part and problem and talked to us about things we could do to prevent it in the future.
I really can’t say enough about the service we received. Trying to find a decent and honest mechanic is difficult enough when you are at home. We consider ourselves extremely lucky to have found this Pep Boys and the two amazing employees that helped us make it back to Texas in one piece.