Platinum Fitness

This place is a dump, the equipment is in terrible shape. The staff are rude and are only looking for a sale. One staff member, Eric, is sneaky and doesn’t tell you about all of the conditions when you sign up such as all of the specification for canceling your membership. Stay away from this place.

Poor customer service. It was my first visit and the lady, Melissa, who sat at the front desk had no interest in helping me. She was annoyed I was asking questions. I left thinking I’m not coming back and immediately googled other fitness centers in Tucson to try instead.

They do everything possible to not let you cancel. No wonder they aren’t accredited with the Better Business Bureau and have a rating of F.
Oh and when you try to cancel, they tell you something different every single time. One day it’s fax to some mysterious number, the next it’s mail to some address that’s not available until 3 weeks after you’ve been told something else, and then the next it’s that you have to go in and when you get there they love to then tell you that oh, it’s impossible to cancel after 5 PM.

I came here with this one guy to lift today. I have a seven day guest pass. Backstory: I’ve been going to Chuze. It’s fine, but I’m talking to someone that lifts. I considered myself a pretty serious lifter until I went to Chuze. Olympic bars are a must. Platinum has everything I need for a real workout.
I didn’t realize how much relying on Dumbbells and machines alone would kill my gains. I’m like a wobbly baby deer wandering through the forest. What in the actual eff?
So Platinum. This gym is happening. It’s a real gym. It’s a go get calluses on your hands and make gains with the big boys kind of gym. It’s a it’s cool if you drop your weights because you’re lifting super duper heavy (which I’m not anymore) type place. It’s the reason that I’ll be paying my early termination fee to Chuze and coming over here. More the Golf Links location, but the boy lives over by Speedway, so I’ll be there too. It’s always better when you lift with friends. :)
Hashtag swolemates lol. Hashtag fun with friends. Hashtag wannabe body builder.
Also, I can’t lift my arms over my head. Thanks Platinum. I had a blast.

The facility itself is fine. Nothing fancy, but everything works, there’s sufficient space for what you need to do without it feeling abandoned, etc.
On the other hand, good luck with the billing system here. I informed them I replaced my debit card in late November and thus needed to update my billing information. I provided the new billing information to them and the payment for December processed with no issue. The payment for January never processed at all. Literally, a full month after this missed payment, they called me regarding this missed payment. When I pointed out that this billing update occurred, they noticed this and attempted to bill both my checking account (which was, and is completely fine) and my debit card… which I explicitly told them to remove from the system on the grounds on the card not existing. Their reports indicate they attempted to bill both of them multiple times. This is improbable since my checking account has been in operation nearly a decade without issues and well, they’ve already processed payment on it.
Thanks guys.

This place was great under Golds, lots of friendly, relatively well mannered clientele there to get their beast on. I worked out here last week at 8 pm on a weeknight. The vibe was very grungy, with lots of tatted up teeny boppers and overly flirtatious girls. Keep it classy, Tucson.

I was in town for a day and my hotel provided me with a free pass for the day. Platinum isnt pretty or fancy inside but what it is is a real gym with a great variety of equipment. i got a fantastic workout in and if I lived local it would be my gym.

Staff: Either this location had massive layoffs or major management change, previous reviews are inaccurate.
Trainers/​Management: I’ve worked and interacted with several trainers, all professional and knowledgeable. Good people. Meet with a trainer to get a plan. It’s also a great way to get familiar with the whole gym thing which can be intimidating. Haven’t run into a bad trainer yet. A first. All the trainers have their specialties, trainers run classes so can meet them before committing. Group training also good, keeps my ass in shape at least.
Front desk: friendly AND genuine– hard to pull off consistently. Front desk jobs get the firing squad if anyone is upset, they’ve chosen employees really well here.
Facility: has everything I need. Classes, pool. Gets busy in the evenings… true. Also means ppl like it. Clean as I would expect a gym to be. They keep it up and have improvements here and there. This is not a corporate enterprise, more of a small business feel which I like. More personal really. Love the movie cardio room.
Billing: they use a billing service. Contract you sign lays everything out, because its a recurring pmt make sure you know how to change your membership so you don’t have surprises. Standard stuff, but still. Read it. If you’ve got an issue bring it up, they’ll do what they can.
Things I want: a couple newer treadmills, ones designed to absorb impact better. Website display better in Android phones, checking schedules is tricky on a handheld. Change the movie every other showing. Only reason for 4, instead of 5 stars.

I have been going here for a few years now. I like it enough to continue my membership. The staff is always very friendly and they do clean the equipment and floor regularly. The showers recently got a makeover and although I don’t use them, they look a lot better than they used to. There is limited space for more equipment so sometimes you do have to wait for the equipment you want to use (specifically the squat racks since they only have two).
They have a big pool, child sitting services, showers, a media room with a big projection screen to watch movies while you run, and personal trainers always willing to help. Overall, I would recommend this gym to anyone who doesn’t always want to use machines but wants a good variety of free weights and treadmills.

Open 24hrs… not the most hard core gym ever but definitely the most hard core in Tucson… All the free weights you need. dumbbells go up to 150lbs. you can grunt and deadlift/​Squat till you drop… gets packed at usual busy hours… At times you’ll find that clips and pins are missing, which is why I pack my own. Some bitch about the staff and grittiness of the place but the only things that matter to me are the weights, the music in my ears and the empty gym you can find in the wee hours of the day/​night.

I originally signed up at the Oracle location… Cleaner. Nicer… Newer (ish), than the Speedway location. With this said, I am much more pleased with the Speedway location. Open 24 hours and the over all vibe of the location is better. The Oracle location feels like a HS with all its cliques LOL! BUT ALL IN ALL I would much rather Drive an extra 5mins to get to the Speedway location because I know it will always be open for me.

Please close this gym for 2 days and clean it from top to bottom!
There is grime, goo, and hair between the rubber mats on the floor– the tile is gross in the bathrooms, the «mats» are disgusting and need to be thrown away!
CLEAN IT!

What scam artists! Worst gym experience ever! Expecially a brunette by the name of Erin, she led to my fiancé claiming no contract and she would give us a 2 week trial period and post date our charge. All lies! We barely used the gym decided to go else where, because of the poor equipment and smell. BTW and discovered she lied about the amount we would pay monthly. Now I am getting calls from Nadine and Margaret (Gm) that we signed a contract. Who were extremely rude over the phone. If u check their Facebook page they have a horrible customer service reputation. GYM FRIENDS BE WARE!!! They scam, lie and cheat!

I have been a member of this gym since September 2010 — back when it was Gold’s gym. Things have slid downhill since then. The gym is overcrowded, dirty, and has aging equipment.
It is almost impossible to workout in the evening on a weekday. The locker rooms and showers are gross, the shower curtains are moldy and paper towels are in short supply. The equipment is getting old. The stretching mats are the same from 4 years ago, and quite nasty. They have continued to remove equipment from the general area and store it in the personal training area, making customized workouts difficult.
The few upsides are real racks — squat racks, incline/​decline/​flat benches, and everything else for Olympic lifts — and being open 24 hours.

I come to this gym often. It’s so close to me. Why not come here? But the staff. The front desk girl during the day is so rude. Every since she gave me attitude I prefer to go to the further one on golf links. With child care they didn’t and couldn’t explain to me why it didn’t come out or why I couldn’t bring her. They also didn’t let me know it was resolved.

I travel to Tucson regularly have been to the speedway location several times because it is close to my hotel. I do day passes.
The speedway gym has lots of equipment. But it is filthy. The men’s locker room is one of the most disgusting in the country. And some of the staff are really unfriendly. I went in on a Sunday at 6:00 AM, and their internet was down. They turned me away. Unbelievable! Most gyms will comp you or make some other accommodation. They were just rude and wouldn’t even try to come up with a win win solution.
The Golflinks location is so much better. Friendly staff, clean, positive environment.
If you are thinking of the speedway location as your primary location, I wouldn’t do it. LA fitness or Chuze fitness — both of which I have been to are better options.

I would like to give 2 ½ stars, because while I think the staff and the instructors for the classes are terrific, the business end of this gym sucks. When I joined, they advertised «no enrollment fee» and a month to month membership. A month later, I got hit with an «annual fee» on my credit card. So many people complain about this, they have a recording when you call to complain that says the charge is for an annual fee listed in the fine print in your contract.
They also charge $ 30 a month to be able to go to the classes, but no one checks to see if you paid. It is an honor system, so many people who haven’t paid the extra fee get to go to the classes for nothing.
The so called «month to month» membership promotion is also a bait and switch. To quit, you have to send a certified letter, which cost me $ 8 to send, and you have to give 60 days notice. I thought this was fraudulent, and I complained to the local BBB. I never got a response. They do have a large number of complaints against them for their sales practices. I think someone should file a class action against them for fraudulent business practices. Buyer beware! LA Fitness is so much more professional and much easier to work with.

The extra star is for the classes. The instructors are top notch but the equipment is falling apart. If you are lucky enough to get a machine the TV doesn’t work. Don’t even get me started on the spin bikes. The squeaks are louder then the breathing when working at full speed!

I have to admit I haven’t had any problems since Platinum took over the gym from Golds. The $ 10 membership is a little silly because you have to pay a $ 100 enrollment fee. And It costs $ 30 to have access to all the Platinum gyms in Tucson, but since I live close to this one I don’t mind it so much. /
The big differences I have noticed were the addition of tanning booths to the gym. I could really care less about these. I kind of liked the TV lounge they had to relax in after a hard workout or killing time between workouts. There is an outdoor patio and pool to tan in, for pete’s sake!
Platinum seems to maintain the facilities fairly decently from my perspective– the movie room has films switched out fairly regularly and they have good selections. The pool is usually fairly clean. The women’s locker room appears to be undergoing some work as of August 2012, but at least they’re working on things.
The place is packed– I am sure the new membership plans were enticing, but I usually come in around 8 PM when it isn’t too busy. I wish they would remove the cage in the room that takes up so much space (Thanks for that useless thing, Golds) and put in more machines to accommodate all the hordes of people coming in.
For now Platinum is doing just fine by me at this location. I’ll check back in later if things change.

As far as I am concerned, it has gone downhill since this went from Gold’s to Platinum. They had a huge membership drive luring people in for $ 9.95 a month. Now the place is packed. When I inquired about getting switched over to the $ 9.95 plan (I pay $ 25 a month) I was informed I could do that… for a $ 100 conversion fee.
Just yesterday I went in and they had vendors peddling credit cards, food vendors and a jumping castle in the pool area. It was a virtual circus. Not even sure what the occasion was but it ensured parking issues and lack of available equipment.
I recently cancelled my membership and am riding out the last month before I switch to another gym. When I went in to cancel my membership there was a very weak (unsuccessful) attempt to make me change my mind.
It seems that signing more and more new members is their priority. They don’t seem to care how this affects those that have been members for a long time and it does not make you feel like a valued customer.