Plum Windows And Doors

My wife and I placed an order for over ten thousand dollars about two years ago. The sales person came out and did a solid sales job, and we have been very happy with our windows until this monsoon season. We started to see some leaking. I cleaned it and thought possibly it was just a one-​time incident. A few weeks later we noticed the drywall was soft to the touch below and to the side of the window. Concerned I contacted Plum, and left a voicemail.
When we purchased the windows their sales rep made it sound like any issues we had they would run to our aid and be ready to help. Well the exact opposite happened. I had to email in photos and wait a day for them to be inspected. I was then called by a rep from Plum, and told it was determined by the photos that the leak was not in the window but in the window area. The plum rep told me she just saved me 200 dollars because a site visit from the company would cost me 200 dollars.
I am so aggravated by this situation.
I am not a window installer which is why I hired and paid them a premium to do the install. Now I have to hire another company to come out and resolve this issue. Why couldn’t they come out and offer a resolution instead of a phone call? Why hire a local company to just have the same customer service as a Phoenix company? I am incredibly disappointed in the outcome. I still have a leaking window area, and now I had to write a negative review, and will not suggest Plum to anyone without the warning of my story.

We are happy with 5 windows we have had replaced so far. We do plan to do the rest of the house in the next few years. Plum offered us a deal that freezes the prices quoted for the next 3 years. All of the upstairs master is done now, and it is so much quieter, and cooler there! We had blown two ACs up there in less than 10 years, and it NEEDED to get done! Also the prices were neither reasonable, nor unreasonable… they are what they are, however they are not the useless vinyl windows of the past. They are the fiberglass ones, and have superior features compared to either Republic, or Anderson.
The only complaint I have is of the installation. We had just had the house painted a month before, and now we have to do the paint around those new windows all over again. Plus, during the cleanup I was asked to sign a statement that the area was cleaned of «debris» after installation. Debris is a relative term. When you consider there were not chunks of garbage lying around then yes, they cleaned the «debris.» However, the dust on everything was immense… both on the inside and the outside. Is that considered debris?