Pottery Barn

This place is really cluttered… it gives me a lot of anxiety to walk through here. I wish they had more dishes and kitchenware.
I would give 3 stars but one time I had an issue where I bought stuff and then it went on sale 2 weeks later. Well apparently their policy is not to price adjust when this happens which is frustrating. So I was going to return the items and repurchase. Before I did, I called the store and talked to a really nice and accommodating lady who helped me work it all out. I ended up with more items than I started with for even less than the original price and she even shipped out my new items to me and they arrived about 2 days later. Thank you!

Came in today looking for a gift for my nephew and his soon to be bride. They are registered with Pottery Barn and Macy’s. Opted for Pottery Barn. Every sales person was busy when we arrived. Took awhile to get someone’s attention to get any help on this project. Michelle the sales associate was really trying hard to help us with a gift from the list of about 100 items they had chosen. I guess this is the best way to send a gift so the people receive just what they need. Yes, Pottery Barn is expensive. I can’t deny that. Yes, it is fun to meander through the store but personally for me. It is a little high priced. However, for what we needed they filled the bill. It all worked out well.

Nice summer selection of sumer furniture. Also great gifts for the house indoors or outdoors. Very helpful staff.

I just don’t really like the vibe in this store. The prices aren’t even an issue for me. It’s not Walmart, just expect to pay more for quality and get on with it. The décor style isn’t for me. I like a much more modern and European look, and a lot of the items in Pottery Barn were a bit frumpy to me. But the biggest issue is how I’m looked at by the staff in the store. I felt like Julia Roberts in Pretty Woman. But, I’m not a hooker. I’m just a young woman who likes t-​shirts and Chucks. Despite that, I can afford everything in this store many times over. But they treat me like I’m worth less than the old woman drenched in old lady perfume and costume jewelry that just walked in. I was even given a sideways glance by an employee as if I had toilet paper hanging out of my jeans. As I walked out, I got a snide, «Thanks for coming.» In that like «valley girl» kind of tone. That’s fine. I like Crate and Barrel a lot better anyhow, and it’s right next door.

I am not going to talk prices, this is Pottery Barn. If you shop here you probably know what it will cost you.
I had searched many stores for months for the couch I wanted and finally found it here.
I got a lot of help from the assistants in designing my couch. Their estimates included all shipping and fees. Overall very helpful, though one trip back during the process, it was hard to find someone as everyone was helping others.
Overall I am very happy with the large purchase I made and will be back.

Let me preface this review by stating that I own many-​a-​Pottery-​Barn-​item. I love their duvets, décor, and dishes but I loathe their customer service. I am generally ignored, even if making a big purchase. Trying to see if they have something in the back? Forget it. That being said, I continue to patronize the store because of the quality of the goods they sell– not their customer service.

It’s fine. I have this gift card I’ve been meaning to use for a while and I have no idea what to get, suggestions? I went in today to meander and not 1 of the 4 people that walked past me bothered to say hello or ask me what I was looking for. Not cool Pottery Barn. You’re stuff is expensive, and I get that the person looking at the $ 860 curtain rods is more important than me (was looking at a cake plate for forty bucks) but common. Not even a «how’s your saturday, let us know if you need anything?» Walked out discouraged and decided to look online instead. Giving them 3 instead of 2 because it’s laid out nicely, always organized and fun to browse. Regardless of if anyone talks to me.

I love Pottery barn! I have purchased numerous quality things from this store, and I am happy to report that I haven’t had a problem with anything I’ve bought here. The Pottery Barn look has become a phenomena, and you can’t talk much about home décor without hearing someone say «That’s so Pottery Barn.»
RIght now they have some great items for spring at the La Encantada store, so if you’re looking to get in the mood for spring– just pop into your local Pottery Barn! Some of the items currently featured include adorable white Easter china, lovely silk flowers (they call them «botanicals,» and spring themed table settings. The spring botanicals are currently 20% off.
Okay, I know their prices are a bit on the high side… That’s the only reason they are getting 4 stars (and not 5) from me. What you can do to save money at Pottery barn is to get on their email update list. Their website often has special promotions, and there are many things on-​line that you just can’t get in store (like a huge selection of furniture). Be advised though, when you order big ticket items on their website, it can take an EXTREMELY long time to get them.
If you’re not up for the prices here, you can come into the store to get decorating ideas. It’s fun to get ideas from Pottery Barn, and then find similar items other places… Once I purchased an old wood Pepsi crate at Pottery Barn for $ 25. I absolutely love it! (I use it on my patio as a catch all for garden herbs). About nine months ago, I stumbled onto an old Coke crate (just like the Pepsi one from Pottery Barn), but I picked up at an estate sale for $ 5.
Once you get the idea of the «Pottery Barn look,» all it takes is some creativity (and fun) to duplicate it in a manner that reflects your own personal signature.

Pretty store, prices are great and like the previous reviewer said, you get great decorating ideas. But the customer service sure could use some help. It is kind of a self help store in my experience. Not the ones in other locales but in particular Tucson. I’ve shopped that one a few times. If you hunt down a sales person you can get help but otherwise they are walking past you. I went in the other day with a return. The bag was bulky and it would have been nice if someone would have approached me and asked if I wanted it put behind the counter. I did get someone’s attention finally and ask for that. Shouldn’t they be looking out for the customer. I have other examples as well but I finally had enough that I felt compelled to write this review. The prices are so good and the merchandise is pretty, the things could be flying out of the store. Just need better customer service. Would hate to see this store close. Curious if anyone else has had this experience?

I can’t believe I’ve never reviewed this place. –sigh– There was an old episode of Friends where someone had bought something from Pottery Barn and they were all shocked like if buying from Pottery Barn equals getting the plague. (sorry if I messed it up, I wasn’t much of a Friends fan) To the writer of that episode I have to say «whatever».
I like going to Pottery Barn. Again, if nothing else then for ideas. So maybe the things are mass produced, but I don’t do boutique shopping. A place like Pottery Barn is expensive enough for me. I’m still suffering from shoppers remorse over a set of coasters we bought for about $ 30. If they didn’t look so amazing, I’d have returned them.
It’s been my experience that the staff is pretty helpful. I also really like the free little decorating idea brochures available throughout the store.