Quality Residential & Restoration Services

As a Realtor who has worked with several restoration companies in Tucson, I can tell you there is a BIG difference between them. Quality Restoration is as honest as they get, and they fight for you to repair the job right when the insurance companies try to fix your house with sub standard materials and workmanship. They will tell you when you do not need expensive restoration services when their competitors say you do. Quality Restoration is one of the only restoration companies who does NOT pay big referral fees to plumbers. When restoration companies pay plumbers for referrals, it creates situations where plumbers cause issues that require restoration services, so they can get the referral fee. Quality Restoration is one of the very best in the business!

My next door neighbor had a flood in her house. She came out sort of frantic and asked us where to shut off the main water line to the house. Which of course we told her. Duh! We should all know where the water main shut off valve is. Then I remembered meeting Kristy and Lem at a Unilocal event. We talked about what we did in our lives. I found out they had a Restoration Business. Lo and behold I had their business card in case I ever needed it. Well all I can say is they came with 4 or 5 trucks, a separate plumbing truck to find where the leak is coming from. This was all about one hour after the initial phone call. They have been here hours doing what is necessary to the house. It’s an awful thing to happen. I personally didn’t use them but I can see how efficient they worked and they will be here for quite a while pulling out all the flooring, cabinets.

We called Quality Restoration and they were on sight within an hour. They did an excellent job. Their crew was professional quick and efficient. Thank you so much.

My husband and I wish there could be musical accompaniment to this review … if there were, it would be a choir of angels singing the praises of Quality Restoration.
While our primary residence is in Michigan, we’ve owned another dearly beloved home in Tucson for over five years. Furnished and decorated with cherished handmade items that go back for generations, our entire extended family enjoys this house at least a dozen times a year and we plan to retire here. We’ve been fortunate to make many friends in our Oro Valley neighborhood — thank goodness one of them knew of Quality Restoration.
On April 4, 2013, a Thursday afternoon, we received a phone call from a neighbor telling us that a burst pipe had been discovered in our house — the entire ground floor had been under two inches of running water for five days. As we were 2,000 miles away, we trusted our friend to try to contact a catastrophe clean-​up business. He chose Quality Restoration.
Quality Restoration was in touch with us immediately with everything we needed for them to proceed. Within an hour, multiple trucks were rolling to our address even before Quality Restoration had received our paperwork by fax. Swinging into action, eight men worked until midnight to begin the initial rescue of our home. Their state-​of-​the-​art equipment is mind-​boggling and, boy, do they know how to put it to use.
When we arrived on Sunday, the ground floor was gutted to the studs, insulation removed from exterior walls, all appliances had been removed and stored, wall-​to-​wall carpet and disintegrated cabinets torn out, damaged furniture and Persian carpets removed for restoration, and umpteen industrial fans and dehumidifiers were roaring like an advancing army. Again, there were eight guys working like mules, each one with a task, nobody wasting time. Absolutely nothing was done in a leisurely fashion. It was overwhelming to see our house in this condition, but immensely comforting to see the professional efforts of these men.
For the next two weeks while we stayed in a condo nearby, Kristy and Lem Nash, the owners, and Johnny Manriquez were available to us 24 hours a day. Because our daughter and her family already had airline tickets to visit us in Tucson at the end of May, we asked a nearly impossible schedule of Quality Restoration. Could our house be back to normal before the kids arrived? «You betcha!» On May 15, 2013 (41 days after we received the devastating call — an incredibly short time considering the severity and extent of damage our home had suffered), they met us at our door like an episode of Extreme Makeover. The entire house was perfection — walls rebuilt and painted, new carpet installed, pictures on the walls precisely replaced, carpets on the floors, furniture properly situated, clothing in the closets — of hundreds of items removed from and returned to our home by Quality Restoration, not one was broken or missing. Kristy even laundered our sheets and made our bed!
Quality Restoration’s phones are ALWAYS answered live, never by a service. (Believe me, we must have driven them crazy, sometimes calling six times a day with questions and comments when we were not in Tucson.) They battle the insurance company for you, looking out for your best interest even if it means headaches for them. They are honest, compassionate and professional in every respect, leading you by the hand through the process. Kaylynn, Lem’s daughter, also mans the office and was a constant reassurance. Johnny Manriquez was the supervisor of our job; there is no harder worker or a person of higher integrity than Johnny. When we returned to Michigan, he kept us informed of progress on a daily basis, going a long way to calm our anxiety.
This has been an emotional experience for us, but because of Quality Restoration — Lem, Kristy, Johnny and their crew — it has been so successful. Our house is in perfect order … it’s our home again. We sincerely hope that no one reading this review ever requires catastrophe services of any kind but if you do, there is no better service than Quality Restoration. They make the angels sing.