Rooter King

Jose came out today from RK to replace our 14 year old water heater that failed. He was extremely courteous, careful, and thorough. He made sure we understood exactly what was needed and why. He also left the area where he worked spotless! Based on this experience I would hire them again.

I was surprised to read the reviews after we had some work done by Jerry of RK Plumbing. Unlike some of the workmen that have been sent out by the home warranty company this was an entirely satisfactory experience. I base this on the following:
Timeliness of response– I called the warranty company yesterday afternoon for a non-​emergency problem with our water heater. I spoke to RK that afternoon and they came out first thing this morning.
Speed and Competence of service– our tank was cleaned out, flushed three times, a new anode installed and the flush valve replaced by 10:30 a.m. Since there had been some leakage he checked adjoining walls for any moisture that could not be seen.
Conduct of serviceman– Jerry was professional and willing to explain what he did and answered my questions about how to perform preventive maintenance.
While no repair work is anything I look forward to, this went as well as one could hope.

I wish there was an option for ZERO stars. These people work off of manuals and phone calls… they do NOT know what they are doing. It took 5 visits to repair our water heater… and I am still thinking it is not completely fixed. We ended up getting a brand new one (Rooter King had installed one just one year before and it broke). But, I did all the work to make that happen. When I called in total frustration (after FOUR previous visits), Pedro told me he refused to talk to me because I was yelling at him. Ummm. yes! I was furious that it was more than 10 days later and I was still dealing with a broken water heater. I only used them again because they had installed the one originally, and so I was stuck. DO NOT CHOOSE THESE PLUMBERS!

It seems I have experienced something very similar to the other reviewer, Erika. Our home has a two year warranty. This being my first home, I figured I could just go get the work done and then submit my receipt and the warranty company would just reimburse me for what they could. After the first company come out and said that I for sure needed a new water heater, I called the warranty company to get more information on our policy and they informed me that I HAD to use a company that THEY supplied (RK Plumbing). We scheduled an appointment for 5PM. I told them I could make this time, but it was a little inconvenient as I would have to take some time off of work. At about 5:40PM, I called the company asking where the repair guy was. They finally called back and said he was on the way. Meanwhile, they must have called him and chewed him out for being late. So, when he got to my home, he was not very happy.
He took one look at the water heater and said «I can’t work on this bro.» Since the previous guy that came out had emptied the tank and took out the elements, that VOIDED my warranty even though he was licensed and bonded as well. He explained that the unit would have to be in working order. I told him «if it was in working order, then I wouldn’t have called you.» He didn’t like that remark. I finally calmed him down and told him that I am new to this and I needed help. He started looking around some more and realized that the water heater was bigger than the gap between the A/​C unit and the door frame. He said that it would be a lot of work. By this point, I was very uncomfortable with him being there, talking about how it wasn’t cool that I called his boss saying that he was late. He even made racists comments like «some little chinito put this thing in bro.» Overall, I would say he was very shady, loud, rude, insulting, and lazy.
After being at my house for a total of about 8 minutes, he said he needed to call the insurance company so he drove down the street to go talk to them. He came back a little while later saying that the warranty denied my claim because I had voided the warranty by having another professional come out and look at it. The truth is, they didn’t want to do it because they thought it would be too much work getting the unit out of the small room. He presented me with a bill for $ 100, for that whole 8 minutes he was there (they don’t take AMEX). I didn’t want to get any more upset and money wasn’t an issue for me, so I just paid him and he left.
What is the point of insurance and warranties? They are never really there when you need them, always trying to find an easy way out. I seriously spent about 10 minutes researching water heaters online and watching 1 YouTube video and ended up doing the whole job myself for about $ 300. Bottom line, don’t waste your time with this company. As a business you should show some professionalism and courtesy. I also called the warranty company and told them not to recommend this company anymore. Good luck.

The home insurance company referred these people to us since we needed some plumbing repairs done. I can’t say they were the best even if they did show up on time.
The guy who came into our home was very shady. I say this because it was as if he didn’t want to do any of the work and repeatedly tried talking his way out of doing anything. He also kept looking around our home and at us a lot. I thought he was behaving very weird and I really didn’t want him in the house any longer by that point.
He was demeaning too, and thought it was ok to insult us with comments like: «What? You couldn’t figure this out yourself?» What a jerk. We had serious concerns about our heater and he blew us off. He only did one repair out of four. We had to pay a copay which was a ripoff considering he did little to no work. He never said he was in a hurry so what was his issue? How about pure laziness.
He gave us his companies card/​magnet (as if we would be calling him again) which is now happily in the trash can.
So, if you find this company being referred to you, then I recommend turning them down.