Roto-Rooter Service & Plumbing

You should be given a piece of poo for a rating. Your plumbing staff, Allen that’s you, is rude. I called for help with a plumbing issue and what I got was some dude with an attitude and a over priced estimate. Read your Unilocal reviews, do some quality control, and good luck. I hope people think twice about using your service.

A serviceman came to our house and without even looking at the plumbing gave an estimate of $ 1500. Was that for both faucets? How about for one? That would be $ 750. Then $ 398 because it take 1 ½ hours plus parts. We sent him on his way.

Called them to provide an estimate to fix a leak. They diagnosed the problem in 5 minutes and wrote me up an estimate for $ 717. They were going to charge me $ 180 for the part and the balance was for labor. I looked the part up online and it costs $ 30.
I called Drain Masters and they showed up and fixed the leak within an hour. All told, $ 270.

Free consultations and friendly servicemen! Although the problem identified did not require the repair services of my plumber, I am very satisfied with the customer service that I did receive. The consultation was very quick and he even suggested some appliance repair centers for me to call. The best thing about this company is that they were able to get someone to my house the same day that I called! I was given a 2 hour window of arrival and someone arrived within that time frame. All other plumbing companies weren’t available until later in the week or next week so I’m very glad they were able to send someone out today. If I ever have a plumbing issue in the future I will definitely be calling Roto-​Rooter, they even call you after the service has been complete to ensure that everything went well. A+ for customer service!
**3/​15/​11 Update**
I had to schedule another appointment with Roto-​Rooter today to fix another problem in the house :(Our kitchen sink was clogged with garbage disposal junk so we had to call a plumber to clear that out for us so the water would drain. Juve, my repairman, came early in the morning and fixed it in no time at all! He even checked other areas of our house to see if everything was running smoothly. Turns out we had to clear our main line with a snake too so we could avoid any future backups. Since I was approving a second job he gave me half off on the kitchen job. For $ 294 we got the kitchen sink cleared, the main line snaked, and one shower drain cleared (for free!). Juve was very nice and I will continue to use their services as needed in the future.