Sonora Quest Laboratories

I DO NOT recommoned this office to anyone! I have been here twice this week. The first time i came here i forgot my id and had to run home, it took me 5 mins to get back. When i get back i hand them back my paper and Richard the receptionist tells me «well i hope you dont expect to be where you were, your all the way at the bottom of the list now.» I was shocked just by hearing that cold comment i just took it in and sat down mind you its 10:00 am right now and all i have to do is take a drug screen for captioncall communications a simple pee in a cup test. 12:00 comes around and im still waiting. Another receptionist walks by Richard and i had first spoke to her she jokes with me and says «do you have your id?» i then hear Richard say «yea i was going to ask you about that should i have put her papers to the front?» I nearly lost it. 1pm comes around and im finally called. It takes no longer then 5 mins to complete my screen and anwser about 10 yes or no questions then im done. 3 hour wait for 5 mins in the back. Well apparently if you drink water the 3 hours so you could be ready to pee for them after a long wait that dilutes your pee so today i am back to retake this test. I have been here since 9am and it is now 10:30 when i asked the lady how much longer she told me it could be a while you have 3 people ahead of you I told her is there anyway i could be seen a little quicker ill only take a few minutes. She tells me no its a whole process it takes a while. Hmm okay then. Save your self the frustrations!

The staff was very nice but wait time was very long. I suggest making an appointment but just know even if you do, you’re still going to wait. 2 starts for the extreme wait time.

I’ve had to come back a few times since this visit (yeah for having good veins so it’s never painful!) and I guess it’s better than my first impression. I still think they can do a better job in how to manage the 6 AM crowd, but at least the last few times you can actually have a «good morning» conversation with them. It may be because it’s easy to draw my blood, but once I’m back there I get in-​and-​out quickly. Just a few more smiles and it could earn a 4^th star!

This place was difficult to find as they have not updated the web to reflect new location. Thus I was late to my appointment & they said they would not honor it unless I did walk in.
Front Office: Roxanna was particularly rude & was obviously in a bad mood from the time I walked in the door. She asked for things very loudly & rapidly and when I didn’t do it right she threw it back at me & again loudly said I needed to do it again. Not a good experience for a place where we all have to go for help when already under duress from medical concerns.
Staff in back sometimes forgot to clues wait room door leaving it open to patient blood draw room.
Here’s where stars were gained:
They got me in quickly.
Phlebotomist: kind, competent, & worked quickly. Exactly what you want in someone sticking you with a needle.
Place was clean & the TV’s were on but not too loud. Better than most waiting rooms.

i’ve been here on a couple of occasions now. check-​in never seems to be that great. i always feel that the person sitting at the front desk is so grouchy.
it doesn’t give people a good feeling when you’re grouchy at check-​in.
the phlebotomists that have drawn my blood are competent and seem to know what they’re doing. (although i have easy to find veins, so really, how can you mess up?)
quick and painless as long as you make an appointment online before you come in. otherwise, who knows how long you’ll be waiting.

If you come here looking for compassion, don’t expect it from these guys. I have a debilitating fear of needles and warned the guy who was drawing my blood. He told me that I’m possibly the worst patient he has ever had. That didn’t feel awesome to hear, but maybe it was true. But still…
However, there were positives: he was good at drawing blood (meaning, he was quick and almost painless), but he did NOT sterilize my arm first and they saw me within 20 mins of walking in.
I won’t go back to this place.
If you want fast though, regardless of cleanliness, come here.