Spike and Chester’s Scrub Tub

Spike and Chesters is the worst establishment I’ve EVER BEEN TO!
I made an appointment to have my little 4lb pomeranian, Bear get his summer lions cut to keep him cool for the hot summer months. I arrived at Spike and Chester’s, filled out their paperwork and handed Bear to the groomer lady (Kathy?). Told her while she started I was just going to hang around since it was the first time using their services. Bear was visibly nervous and I just wanted to make sure my baby was going to be okay as she started. She told me «I had to leave before she would even start. That the dog would act up if he knew I was there». So I left and sat out front in my car with no argument, against my better judgment. Looking at Unilocal reviews on this place I read a disturbing review about a dog who was burned while being groomed here. Concerned I walked back in to ask the girl at the counter if my dog was «going to be okay?» She assured me that my dog was in «good hands» and not to be concerned. So I left.
No more than 10 minutes goes by and the place called me to come back to the shop. When I walk through the door I see bear bathed and dried. He was not shaved at all like I had requested his ears were not cleaned, and his nails were not clipped. Very confused I asked her what was going on, if there was a problem. She goes on to tell me that my little dog was uncontrollable and just too unruly for her to groom, at this point I’m very confused and irritated. I explained to her I’ve had Bear groomed at a bunch of groomers with no insadent. The groomer began to scream in my face, that I needed to «get out of her shop and to take my dog with me» that she is experienced and has been grooming for over 20 years and she «WAS NOT GOING TO FINISH GROOMING MY DOG!» She persisted to walk into me while screaming in my face until I was out of the shop, shut and locked the door. I was appalled and felt somewhat violated I will never come to this is establishment ever again and I would never tell my worst enemy to go to this place either. Just across the street is the best groomer in town, Teddy’s Dog House, I took Bear their the very next day they groomed him with no incidents or problem and told me I had the sweetest dog in the world. I wrote a review for Teddy’s dog house with pictures of the grooming that Bear had done. A business that refuses service to someone for no apparent reason, is not a good business. Thanks for reading.
Go to Teddy’s Dog House next to Walmart at the north west corner of Ina and Thorneydale for the best grooming service possible!

I’ve taken my dog here 4 times now and never had a problem! They have multiple types of dog shampoo, clean stations with all the necessities. They’ve always been very friendly and nice to my dog. I will definitely be back.

I’m soooo mad and angry!
We have been traveling in our RV for the past two months and the pups really needed groomed so we took them to Spike & Chester’s for full service grooming, when I picked them up one pup has razor burns or bruises on her stomach! I asked the groomer what happened and she said «I really didn’t trim her there». REALLY it didn’t just magically happen!
I could have lived with the ugly runway haircuts but not the burns!
When I took the pups in I told the groomer/​OWNER that the one pup had been abused and we are very gentle with her!
I’m so damn sad because I promised my dog when we rescued her that I would never let anyone ever hurt her again!
Sham on this groomer, you should NOT be touching other peoples pets!
Since I don’t live in Tucson I guess I don’t have to worry about ever coming back to this place!

Really liked this place as a do it yourself dog wash but did not have a good experience as a full service groomer. They muzzled my dog because he tried to bite… he has NEVER tried to bite the many people who have groomed him. Won’t be back.

I recently moved here from colorado and this was my first dog wash here in Tucson. Let me tell you about the place in colorado, free dog treats, friendly staff, multiple options of shampoo (like 5 – 6), an open atmosphere, drying tables for large dogs, nail trimming stations. This place had none of that. Mostly it was the curt service. The lady at the front wasn’t very friendly and I felt sheepish about waging my dog there. What if I had been a first time dog owner washing in public? Btw, my place in Colorado was 14.00 bucks too…

I tried to trim my Golden/​chow at home. I found it too difficult to complete the job. Then I discovered and took her to Spike & Chester’s DIY grooming. I found them to be totally accommodating and very helpful. the attendant explained every step and checked on my progress periodically There’s no way I’d ever doing this at home. I’ll be going back in a month or so. Great service/​very reaosnable pricing. All around great value!!!

I take my dog there to get her nails clipped and they have always been very good to her. I have used their DIY bathing service a few times and found that to be extremely helpful. They use good products and the staff is very helpful. I will continue to go back and will always recommend them to anybody looking for grooming help.

My boyfriend and I took our two dogs here approx. 3 times with good results and usually the same women cut their nails. About 3 weeks ago my boyfriend took our dogs and while he is bathing one the other is getting her nails trimmed he walks over and saw our sweet puppy muzzled and bleeding while this new person was trimming her nails tooooo short. Meanwhile the women who usually cuts their nails was by her watching and never stopped her. Our dog has never needed a muzzle and if this new person didn’t know how to trim nails to avoid the quicks she should have received more training. We have not been back since and have no plans on going back. Please train your people, it was horrible having our puppy bleeding everywhere for several hours afterward. We had to use cornstarch to stop the bleeding.

I shouldn’t even give this place one star because of not only the awful service that I received but the horrifying haircut my dog has to live with until her hair grows out, honestly I could have done a better job myself with dull scissors. If you value what your dog looks like don’t bring them here. My dogs hair was uneven and shaved against the grain. The groomer even asked if I wanted her to give the dog their standard breed cut, I assumed she knew how to do it so I trusted that she would come back well groomed. I’m never coming here again… you know it’s bad when the groomer even says she feels bad about the haircut but doesn’t offer any apology or tell me I don’t have to pay. Just another day at work for her I guess. BAd customer service and even worse grooming skills!

My dogs love this place. Snow knows where the bath place is even when we aren’t going there. If we’re on Ina she’s getting excited to go have a spa day.
Laura and the folks here are super nice. We’ve been taking our dog (now dogs) here for a couple years. Things are always in place and ready to go. I never have to go ask for supplies or extra towels and the employees are great at keeping the place spic and span despite dogs like mine who can cover the place in hair in two seconds flat!
They also carry a great line of treats, foods, and holistic supplies. My dogs especially love the Elk Jerky by the register and I’m never allowed to get out the door without some as a treat.
Without a doubt this is one of the best places to take your dog for a bath, brush and/​or cut. Whether you want to do it all yourself or have them do it for you, it’ll be a treat for your pup and you!

I have been grooming my dog here since 2006 — every 6 to 8 weeks faithfully. I am an ex-​groomer (having groomed for 14 years) so brought my own equipment but just liked grooming my dog in a clean environment without hair getting all over me. During the last few months, the groomer made it known that she was the new owner and I could see the gradual decrease in cleanliness when I went in today. Walls were dirty… equipment not cleaned. But still I was Ok with grooming my dog until the groomer (who was grooming a Sheltie on the other side of the wall) began blowing the dog dry. She blew the hair up and over the wall — great clumps of it were actually landing on myself and my dog. I looked at the guy grooming next to me and he was also waving away gross clumps of hair. I took it for about ten minutes (I know! I’m a saint!) and then went up to the receptionist and asked if she could help me as I was getting covered with hair. She said no and went back to playing a game at the desk. She made no effort to inform the groomer or to clean up the hair which by now is flying everywhere. I finished my dog in a hurry and went to pay. The owner/​groomer came up to get my payment and I told her I had a rough time grooming today. Obviously expecting an apology and promises to be more careful. Oh no. She simply smiled and said… «I KNOW.» I was stunned. Did she do this on purpose to her customers? How did she know? She said there is no other way to dry a dog except blow it dry so I suggested a) blowing the hair downward and b) vaccumming up said hair periodically. She looked at me in stunned amazement. «There’s no way I would do that». I asked if maybe the receptionist could also clean? No, she said with a smile. Her behavior was bizarre and I asked if she even cared and she smiled and said «No.» Wow, so much for a 6 year loyal customer. Sadly, this business — which was once awesome — is going to go under — the writing (and gross dog hair) is all over the wall.

Well I can’t say that my girl Faith loved this place so much, but I absolutely LOVE it! Being that it’s winter and we live in a small place, it’s quite difficult to give my girl a bath. The hose water outside is way too cold and I prefer not to completely rip my bathroom apart with dog hair, puddles, etc., so I tried Paws & Claws for the first time after years of driving by.
Keep in mind this review is for the Do-​it-​Yourself portion of the place:
After signing a release form, the gal led me back to the sink and grooming station where she proceeded to teach me what everything was for and what I had the ability to do with the tools I was given!!! I felt like a groomer all of the sudden. This little station was BOMB! I had a stainless steel station with the hand held spout, shampoo, conditioner, brushes of all kinds, blowing station, etc. Kind of what you see what you walk up to the window at the big box places. I felt like a… professional groomer. Needless to say I was brought back to reality when Faith decided to release her anger on me and shake her water all over me! Didn’t matter… I wasn’t at home and I didn’t have to clean up… part of the benefits!
All this being said, I did think the price was a bit high. $ 16 for using the do-​it-​yourself station. It’s water and shampoo for goodness sake, doesn’t cost that much. But I get it. Have to pay the bills somehow.
As for the amenities I didn’t use; they have a groomer if you choose to go that route, and they also have dog foot and treats if that is what you’re looking for, one brand being «Taste of the Wild» which is what I use.
Taking it all into consideration I’ll rate it a 4, but if I were to rate on price I would go with a 3. I won’t take Faith back in the summer time when the water is warm, but a couple of times in the winter will do her some good!

DO NOT take your dog here. The owner is not worthy of anyones business or money. I called regarding the full service packages today for my medium sized dog. She got a quick attitude with me about the hair cut simply because I said «I would like whatever you would suggest, since she was the expert.» I called on a Monday and she couldn’t get me in until Thursday the earliest. I said I can’t do Thursday, I am leaving for a business trip on Wednesday. We hung up and I called back a few minutes later asking for a suggestion for a good place in the area because I did not want to take my already timid dog to a place where he felt very uncomfortable and scared. She got another attitude with me and said she will not give her «competitions» information out and all this negatively sharp tongue stuff. First of all, with an attitude like that I do not see how she even has «competition». Secondly, I doubt she will keep a business going much longer with her personality. I said «Why do you have an attitude with me? What is your problem, I was just asking a question?» and she said «thanks bye» in a VERY rude way and hung up.