The Place at Rock Ridge Apartments

The people at the help desk do not provide any information!
These people would stare at you if you ask them any relevant questions before moving in. I asked them several questions about the pricing and asked them if there are any more charges that I need to know beforehand. I was told that there are no charges.
But just few days after joining, I was forced to buy a renters insurance. Also the devices in my apt which were not working have not been fixed in many days.
The rent is overrated and it DOES NOT include any of the following:
1. Wifi in the apt
2. Furniture
3. Electricity
4. Renter’s insurance
5. Other stuff which I might have forgotten
Moving in here was a big mistake.

I’ve lived here for 3 years, and just to show how eager I am to leave I’ve paid over 2K to pay my last 2 month. I’ll still be out of here by the end of the week tho. Forget getting anything repaired. I’ve had to buy my own refrigerator (was told they wouldn’t replace it and that I would just have to defrost my frost free fridge once a month) and washer/​dryer. For over a year also had to buy my own air filters because I was told maintenance had to make them by hand and there weren’t enough. A year ago they magically had them again and I was told they’ve always had them. I’ve taken off from work before to wait for maintenance and they never showed. I wanted to be around for two reasons. One, I had 3 $ 20’s under some paperwork and one was suddenly missing. Two, I arraigned for them to fix the A/​C. Found out later he said it was fine and only replaced the filter. I asked them to come back and they never did. Not long after I received a call saying they were going into my apartment because water was «pouring» down my 1^st floor neighbors wall because of my A/​C. I could go on, these aren’t the only stories. A new property management company took over, but nothing’s gotten better.

From the day we moved in it has been a total nightmare! They failed to mention that the previous tenants were smokers and left the apartment smelling of casino. After several complaint they gave us a spray to reduce he smell and after that failed they finally brought in a machine free we had threaten to speak to corporate. Now a week later we find that out entry way holds termites and we are currently waiting to have the place sprayed. It’s such a hassle and worst staff! They are rude and worst customer service I have ever encountered. Overall I can’t wait until we move out!

I moved into Rock Ridge 5 years ago and it was actually pretty nice. It has gone completely downhill since then. The current management staff is incompetent and they do not care about their tenants at all. They have some stupid formula for when to heat the pool that makes it unusable for several months out of the year. They let people put huge patio sets, BBQ grills, smokers, etc… in front of their apartments which makes the place look very ghetto. There is dog poop all over the grounds and the poop stations are overflowing most of the time. I would not recommend this place to anyone!

Rock Ridge failed to comply with ARS 33 – 1321 (d) «Within fourteen days, excluding Saturdays, Sundays or other legal holidays, after termination of the tenancy and delivery of possession and demand by the tenant the landlord shall provide the tenant an itemized list of all deductions together with the amount due and payable to the tenant». I verbally requested on the date when I vacated and requested via Certified Letter. After leaving with a copy of the move-​out inspection, Manager told me over the phone «not to expect any amount from the Security deposit or Fitness room Key FOB deposit.» Manager took it upon himself to unilaterally modify claiming that normal wear and tear of the carpet may warrant carpet replacement based on an internal policy of which I have had no knowledge no signed a contract of any pro-​rated carpet replacement based on length of tenancy. Furthermore, Gilbert told me that he was also going to keep the $ 50 fitness FOB deposit, despite this deposit was solely for key return only. Mr. Manager seems to think that the contract for key FOB deposit may also be used for the security deposit (a separate contract) due to yet another internal policy.
I am sure that Rock Ridge conducts this illegal practice of applying Internal Policy to breach legal contracts to steal money for himself or on behalf of Rock Ridge owners as fraudulent revenue while failing to comply with Arizona legislation violating most residents who terminate their lease on a regular and mass scale. There are 24 buildings with about units in each, so Rock Ridge is potentially defrauding up to 288 Leases annually, and at $ 149 (if the security deposit has not increased recently), that equates to up to $ 4700.00 per year in fraudulent revenue, likely more because I am assuming the security deposits have increased and is substantially more depending upon one’s credit rating.
It may be prudent to contact the AZ revenue Service, the IRS, ApartmentRatings, Unilocal,Google, Oro Valley Business Licensing, BBB, Media and file a Police Report to shine a light on this unlawful and unethical practice of property management. At minimum, Rock Ridge should be fined, and the staff that has knowingly violated the law should be arrested or cited. Knowingly, because Manager and the staff admitted that retaining the $ 50 FOB deposit was not contractually binding, but again said it would be corrected in the future and are well aware of ARS 33 – 1321 that was ignored.
At the very least contact the AG Office to file a Consumer complaint. FYI: the short list (15) items to clean prior to move out balloons to a small font spreadsheet for the walk-​though of (138) items subject to charges. You may be better off not cleaning at all. If there is something broken that maintenance did not get to prior to moving out which is common, then you will also be charged for repairs that they did not get to or repair properly, since this is a glorified slum lord operation. At least they are great a polishing a turd from the outside!