I have not had the same experiences as Dan, in fact I have had just the opposite. I have been with Ameritech for a little over 2 years. Brian and Chad have always taken very good care of me and one of my neighbors that I referred. I had a glass break sensor malfunctioning just after install. I called Chad and he came out that same day and replaced the sensor. I did a lot of research before signing a contract and realized that I wanted to go with the 2gig security system and called around to a few security companies that carried that specific hardware. Ameritech Security offered me the most amount of free sensors and the install was very clean. I realized that all of the local security companies use most of the same nationwide monitoring companies so the monitoring price was going to be the same regardless of whoever I chose. This past month I had a experience that prompted me to write a review of Ameritech. I was driving to work when the monitoring company called me and informed me that they had a monitored smoke detector alarming and they stated that they had dispatched the Northwest fire department. Within a few minutes of that call my neighbor called me and informed me that she saw white smoke coming out of my front door. I started heading home really worried about my two dogs in the house, by the time I got home Northwest fire was on scene and had put out the fire and rescued my dogs from the house. Due to the fast response of the alarm monitoring company and the Northwest fire department, my house had minimal damage and both my pets were safe. The firefighters told me that I was extremely lucky that I had a monitored smoke detector tied to my alarm system. They stated that normally when they get a fire call the house is engulfed in flames. I couldn’t be happier with the system, Ameritech security and the monitoring company. For my wife and I the small monthly fee is well worth the peace of mind.