Walgreens

This is a Walgreens.
Very clean, very safe.
It was funny to see a big shelf of tortillas … Hello Tucson.
Give them your phone and you get big discounts on some items.
Nice large parking lot.

I don’t normally review places like Walgreens, but Marion in the cosmetic department is a true gem and sweetheart at this particular location! She will always help you find exactly what you’re looking for AND she has coupons for you too! Like a sweet grandma who doesn’t want you to spend your hard earned money, she knows exactly what and when the latest products will hit the shelf! This location is kind of a drive for me but I always love going to this Walgreens!

Your typical everyday, on every corner, Walgreens. Some days the staff is friendly and on others they don’t really speak. Photo center has always been reliable and timely.

The woman at the counter actually had organized store and manufacturers’ coupons to help her customers get the most savings. Wow.

The woman at the pharmacy counter was so nice and helpful. Instead of making me pay the full price for my prescription because they don’t take my insurance, she informed me of who does take my insurance and told me exactly how to get my prescription from them. It was so refreshing and surprising and I am so glad I didn’t have to pay full price! Thank you!

I am not a fan of Walgreens in general, so anytime I patronize one, I enter as a biased customer. I’d love to avoid Walgreens altogether — especially the pharmacy — but when I need a prescription filled, I want close to home, and this location is as close as it gets. So consider one of the these 3 stars dedicated to convenience.
First, for the good. I fully agree with Shae S. about Marion — she is fantastic! If I could base my rating for Walgreens solely on her, I would give it 5 stars as well (were it not for Marion, I would give this Walgreens only 1 star). She’s a lovely lady, extremely helpful, quick to point you to the sales, and she has this magical little box of coupons that she keeps with her — often, whatever product I’m purchasing gets an unexpected (and much appreciated!) discount because she’s found a coupon for it. She’s sweet to my daughters as well, remembers them whenever I come in with them, and has great suggestions. I hope she sticks around! The cosmetics counter in general has always been efficient at checking people out, so when I see someone behind the cosmetics counter I usually take my things over there to be rung up.
Now, for the bad. Other than Marion, I have never found any of the employees particularly helpful at Walgreens. I dread the pharmacy so much that I sometimes feel compelled to shop somewhere less convenient — like Costco, which has a terrific group of pharmacists working there. Unfortunately, not only is Costco out of the way, the hours simply don’t lend themselves to more urgently needed prescriptions, such as the one I needed filled last Thursday.
I have numerous stories that I could share with you, but my most recent visit there illustrates some of Walgreens’ failures. Almost any pharmacy you go to will have a line, but Walgreens is less efficient than most. When my daughter had her wisdom teeth removed and required antibiotics/​pain prescriptions, I was greeted with their compulsory line. Her medications had been called in prior to her surgery, and I was able to confirm that they were ready for pick up — but I made the mistake of believing (hoping) that the odd time of day would mean faster service. I was wrong. After waiting (and waiting, and waiting) a pharmacist finally got to me. While ringing up my prescriptions, I asked him to include a bag of ice (our ice maker was broken, and I needed ice for my daughter). The pharmacist hummed and hawed and umed a few times and then responded:
«I don’t know how to ring up a bag of ice. I don’t know the price, and I probably need some sort of code to scan — I’ve never had to ring up ice before, and… well… yeah, you don’t mind purchasing that up front, do you?»
Of course I minded! I had just waited in his maddening line, my daughter was waiting in the car for her medication, and he wanted me to go wait in another one? When I explained this to him (as politely as a momma bear can) he just said sorry, I can’t ring up that item here.
I took my prescriptions and went up front to go stand in another line to purchase some ice, and it was 8 people deep. Knowing the wait that lay before me, I left.
I’m not sure what the issue is with Walgreens. It does seem to be a corporate-​wide problem though — we recently shopped at a Walgreens at another state, and they seemed to be suffering from listless employee syndrome as well. Maybe Walgreens employees receive inadequate training, maybe Walgreens uses poor judgement when hiring its employees (Marion aside), or maybe Walgreens takes once productive and conscientious employees and turns them into lethargic, indifferent cogs. But in a nutshell, it’s a place I don’t enjoy going to, and look forward to finding an alternative.

Lady-​girls of the world — have I got a tip for you. Go see Marion in the beauty section for superb customer service, and mad $avings!
When I think of Walgreens, personalized customer service doesn’t usually come to mind. I used to zip in, and zip out. Boom. Done.
I don’t know if it’s the luck’o the Irish — or if it’s just me, but I had the good fortune of meeting the divine miss Marion and my convenience store shopping has been forever changed. Girl’s got game! For realz!
She’s a bargain-​ista just like me, but she takes it to a whole different level. Get this, she actually clips coupons for her customers. Yes, I said it, she reads the newspaper (who has time for that ish?) and saves a bazillion coupons to gift upon her shoppers at checkout. Who does that??? What a precious peach. She has saved me mad dollahs. Can I get a hollah?!
It doesn’t stop there — she is actually interested and invested in what you buy. I picked up a new product today that just hit the shelves. She asked me to come back and tell her what I thought, so that she could let her other customers know. Seriously — it doesn’t get better than Marion. Do you self a favor, stop in and say hello, and tell her Shae sent you — you just might make her day.
PS They love little doggies here, so feel free to strut your mutt. Marion’s a fan too.

This review is about the pharmacy. The (baby) pharmacist (Chad) at this location was rude and unhelpful. They filled a prescription for 6 pills instead of 60 and he would offer no solution except ‘wait until next week and call your doctor or take this one and pay your copay twice’…not helpful when you need to start taking your prescription. The problem was not his fault, but the lack of customer care/​solution WAS.
About walgreens pharmacies in general, the second your doctor calls in a prescription, they try to fill it. If it’s too soon for your insurance, Walgreens will auto-​call you about 4 times per prescription. It’s incredibly irritating. Call-​robots suck. (Target, where I switched to, has an actual person call you to tell you there is a prescription waiting and ask you if you have questions!)