Oreck Authorized Sales & Service

I love these guys ! My experience has been great ! Very personal you can ask questions they call back :) and just overall awesome !

I absolutely do not like going there because of the pushy sales lady. She actually used to work at the Tacoma location that closed down. I actually bought our vacuum from Tukwilla because i wanted to avoid her and now she works there… I think she might be the managers wife but she is AWFUL, she pushes products to you that you don’t want. My husband was furious when she tried to force sell 12 pack of vacuum bags when he only wanted 6, she even used the remark «it’s better to buy more so you don’t have to keep coming and going in to our store». Rude!!! If we know we only want to buy a certain product, don’t push it!!! I’m sadden I have to keep going to this store due to the warranty that came with the vacuum, once this warranty runs out we will be going to a different oreck store.

Brought our vacuum in for annual maintenance. They returned it WITHOUT a bag inside. This never happened at the Lynnwood Oreck. I vacuumed the whole house before I realized there was no bag. Now I have to vacuum out my vacuum so I can put in a new bag. VERY DISAPPOINTED!

What a shock to find that my Oreck XL21, which I bought in 2006, was nowhere to be found in the store.
Went to pick up my vac today and was heartbroken when they could not find it. No paperwork and no transaction in the computer. Apparently my name and the correct date (August 5) I dropped off the vac was in the computer but no transaction. ???
I had told the technician I was going to pick it up on Thursday but could only get to the store today (Saturday). I had filled a form with my name, address and contact#. Hindsight, I should have watched the tech tag my vac, asked for a receipt and made sure he entered the transaction in the computer.
I did take a picture of the serial# of my vac. So I will be able to identify my vacuum cleaner if and when I find it.
Overall, a very disappointing experience. Sure, I was given a used 2010 XL Gold but it is a second-hand-I-don’t-know-where-it’s-been machine.
So, others beware when you leave your machine here. You may not get it back!!!’

They give you free annual maintenance on your vacuum, which is nice.
Love how lightweight our Oreck vacuum is, but still wonder about the concept Oreck has: you don’t just plug the attachments into the vacuum. You have a separate portable vacuum (that you carry on your shoulder) for the attachments. Makes me feel like a pack mule.
Oreck should stick to vacuums. The freebie iron they throw in with the vacuum is a heavy clunker.
All in all though, we are satisfied customers.