Seattle Metropolitan Credit Union

Early January2014, I went to SMCU to get a $ 3000. Cashiers Check. After signing all the paperwork to deduct the money from my account, I was told there was no Cashiers Check paper. Really? I found this bizarre. So, the clerk gave me some checks to use to withdraw the money so I could write the check which I was planning on depositing into my BECU account. I asked her what she was going to do with all the paperwork I had signed to get my money. She said she would take care of it. I found it odd, but left.
Over a month passes and the same day, I get a letter from BECU saying I had insufficient funds for that check, as my SMCU balance was 2500 dollars. The same day, I get my statement from SMCU which shows the $ 3000.00 deduction from the Cashiers check I never received, with a $ 2500.00 balance. All I could think was, where did my money go? Was this a scam? Was this clerk ripping me off? So, I went to BECU first, to see what a manager there thought and she found it wierd it had not been caught at end of the day. Then I met with the manager at SMCU, Dayton Hughes. I asked when I described the employee first, if she still worked there. He said yes, she was on vacation. Later, I thought it odd that he told me she was new. Well, how does a new employee have vacation? Hmm. Something was not right. I was concerned she was on vacation with my 3000 dollars!!!
He found my money and apologized. The ironic thing was they even charged me $ 28.00 for overdraft. For what? BECU never got my money, because they screwed up! Mr. Hughes told me they would make it up to me by giving me a gift card with a substantial amount, and recommended a couple restaurants at South Center, that I do not patronize. I said I would take a Starbucks card. I said this twice, though he mentioned Target, which I do not shop at either. I told him I would be closing this account, there was no excuse for no paper and no excuse this clerk did not fix the problem. He agreed and was profusely apologetic.
So, within a week, Mr. Huges sends me a $ 30.00 Target card. I have to say, I realize he did not have to do anything, but put little thought into this. For one thing, I said «Starbucks» twice and I had to drive to the credit union (after I had already been in the area the day before) and when I got the Target card, I had to go to Target, to buy a Starbucks card. I spent more money and time on gas, than worth the 30 dollars which I was told they probably got for free! I just feel they did not think me taking my 5000 dollars out was a big deal. This was extremely stressful worry about what happened. I will stick with BECU. I have been with them for close to 30 years with no screw ups. SMCU did not care they lost my business.
It was also recommended I have credit reports and scores done after this mess. I do not trust this employee is still there, or honest. And I have not found this the friendliest place to do business either.

Although the Rainier Valley branch is officially my home branch, I’ve adopted this one as my new favorite. This branch is far more convenient seeing that I work in the area.
The staff here is always beyond helpful every time I’m here. Love coming here.