Video Only

I was shopping for an new TV — the guy at Costco literally told me to buy my tv at Video Only. Strange thing — I have bought all my TVs from Video Only except for one I bought at Circuit City over the last 15 years. I am a major cheap ass and Video Only has always without fail given me the best deal. Their product knowledge is also unsurpassed. Im not given them 5 stars because nobodys perfect. Have bought 2 toshibas, 2 Panasonic Vieras from them.

Went in on Black Friday because I needed a new digital camera after my old one broke. I had my heart set on a Canon Elph 300. By the time we made it in they only had the floor model which they offered me for $ 30 off the sale price. I purchased my first video camera from them years ago and it was also a floor model, so I decided to take the offer.
Came home and tried to charge the battery with no luck. I attempted to charge it with four different outlets in the house and it still wouldn’t work. Drove back down dreading what they might say.
Walked in and was helped immediately by James and he started troubleshooting and trying to find a charger that worked. The original salesman we had named George also tried to help. They finally figured out the battery was not working and they did not have a replacement in the store. They offered to try and find another deal for a different camera or to provide me with a refund. Since I really wanted that specific camera I said I would take the refund.
James started to process the refund and then told us to hold on. When he came back he had the Canon Elph 310 in his hand. He told us that the refund would take 14 days because it was a debit card and that he could offer me the 310 for the same price we paid for the floor model of the 300 version. The 310 was going for $ 200 normally, plus it was brand new vs. the floor model I bought.
I took the deal and came home with my new camera. Works perfectly and has an improvement on some of the features of the 300 I wanted initially.
This is the second year in a row we’ve gone shopping at Video Only for Black Friday and we will definitely go again. They don’t have a line around the block like Best Buy, and they make better deals. You might not be able to buy a fridge, movies, and video games, but if you want electronics like televisions, cameras, or blu ray players they are the place to go.
They made a situation which could have been really frustrating into a smooth and satisfying experience.

I bought my first TV here in 2004, it was a good TV and had no problems with it until it just recently went out on me. I figured instead of spending the $ to fix it, with it being what would now be considered an «older unit», decided to buy a new one. After much research I narrowed it down to a specific TV I wanted. The only store around that had it was Best Buy. I almost didn’t even look into Video Only because they don’t have an online inventory, which is how I do my research.
On a whim, I decided to call and see if they had the exact TV I was looking for, and they did. The person on the phone asked me what the cheapest price I had seen it for was, I told him, he said they have it for cheaper, by $ 100.
I went in that night, looked at the TV, was able to negotiate another $ 200 off the price, beating the best price in the greater area by $ 300. I added a FIVE year warranty for only $ 199.
Paperwork was a breeze, the salesman was nice enough, easy process.
I do knock off one star because I could hear other salesmen talking about their personal lives and talking somewhat inappropriately, I wasn’t offended, but I’m quite certain others would have been.
TV is great as advertised, no problems yet, but it’s only been a day!

My husband and I had a fantastic experience with this Video Only. My husband researched TVs before we made our final purchase of a number 1 rated Samsung. After comparing TVs at Best Buy, Fry’s, Newegg, and Amazon, we found the cheapest price at Video Only. The manager was the first person to greet us and even matched a price that I pulled up on my phone. There was no pressure to buy right then, and we even left to talk about it and then came back to purchase. They still honored our previously discussed price the next day. I will definitely return to this Video Only for all of my future TV purchases and recommend it to all my family and friends.

BEWARE: If you spend any money with Video Only, consider it gone. They will not refund your money for any reason. And don’t just take my word for it; look at other reviews and sites like CitySearch.
MY STORY: I’ve been fighting with these people since August, trying to get them to honor their return policy. I’ve called, sent certified letters to Peter Edwards (the owner) at the 500 Strander Blvd. location, complained through the Better Business Bureau, asked the State Attorney General’s Office of Consumer Protection to contact them on my behalf (which it did)… but they refuse to even respond.
MY COMPLAINT: I bought a product with which I was not happy and tried to return it. The store/​regional manager refused to refund my money BECAUSE I HAD OPENED THE BOX! How is one supposed to decide whether they’re happy with a product without opening the box? ANSWER: It’s impossible!
Their policy says they’ll refund your money «If, for any reason, you are unhappy with the equipment you purchase.»
Not in my experience.
Spend your holiday shopping dollars somewhere that will do right by you if there’s a problem. This outfit will not.