T-Mobile

Don’t come to this store, all the manager cares about is the Store Sales Performance. Even though it’s not your fault and you have a reasonable return reason he would not waive any fees. Before Samsung Note 5 launched on 8÷21÷2015, I went in this store on 8÷17÷2015 and ask is there any promotions for it because Best Buy is offering $ 200 cash card for each of the device being bought. The store associate told me if I sign up for Jump on demand program I would save $ 100 & with Samsung promotion of one free year for Netflix equal to $ 107 it would be the same deal. I then ask him I am going to buy 4 phones will I get the same deal for each of the phone that I buy. He said yes.
I went home checked out the fine prints on the promotion & even called 1−800-Tmobile telesales department to ask about the promo to see if there is any limitation on the promo. They read the fine prints & confirm with me that I’ll able to get 4 Netflix codes with Samsung Promotion if I pre-​registered with Samsung before 8÷20÷2015. So I did, I registered 4 times under my email address.
On the launch day 8÷21÷2015 I went to this store in the morning & buy 4 phones. Went home to submit the promotion to get Netflix codes & came to find out that I were only able to submit once doesn’t matter how many phones I buy.
I went back to the store on the same day telling them that I didn’t get what I believed & promised to get so I want to return 3 phones because I were only able to get 1 Netflix promo code. Colin, the store associate helped me out by telling all of the options that I have & helped me email Samsung promotion department to see is there a way to get the last 3 promo codes. Even the Samsung promotion department don’t know what to do with the problem except telling me to keep trying to go back to the same promo link & submit it in. I kept trying & I couldn’t.
I gave up on the submission & called T-​mobile directly to explain my situation & telling them that I have to pay $ 150 restocking fee ($ 50 for each) if I return the 3 phones but it wasn’t my fault for wanting to return them. They listened and felt bad for me, however they can’t reversed the store restocking fee on their end but they are willing to give me a $ 75 billing credit & the other $ 75 they told me to go in the store & talk to the store manager because they have the ability to waive the restocking fee if they want to.
So I went in the store got helped by Colin again because he knows my whole story. I told him it’s not my fault & I would be appreciated if the store manager would waived just 1 restocking fee for me because I already got the $ 75 billing credit. After talking to his manager Colin told me his manager would not waived even 1 restocking fee because the store’s sales performance will shown a negative & that is not good for the store. Are u kidding me here, to waive a $ 50 restocking fee will affect your whole store’s sale performance because it will shown a negative. What kind of business practice is that.
This story is long because I need to explain the whole story for you to know what happened & why I give this store 1 star. It would be 0 if I could. I would not ever come back to this store again unless they have a new manager. People are having good days & bad days but I believe I have a very good reason to return without having to pay the restocking fee & the stubborn manager would not do it. Let’s see how your store’s sale performance come out to be if you keep treating customer like me.
Stay with T-​Mobile service because they are such a wonderful & understanding company. However, do not buy anything from T-​Mobile store, once you are done it’s your problem & you have to deal with it your own. GO TO COSTCO. They have the best deal in town, and they are really good in backing up their products.