TUMI

I don’t mind spending the money here since the employees are always friendly and helpful.

Be aware! You can lose your shopping items from this store!
I had purchased two beautiful TUMI bags last week, and I thought I had a great service. After I left the TUMI store, however, I realized that I have left one of my shopping bags from other store (Nike) — I had left the shopping bag with the store manager so that I can freely browse the store while I was shopping for my bags.
So I called the store manager, and he told me that he did find my shopping bag and also confirmed all the contents inside, and that he would keep the shopping bag for me. I returned to the store a few days later, but I found out that one of the clothes I had purchased from the Nike store was missing, including the original receipt from the Nike store. The store clerks said that they know nothing about the missing item, and that no one had taken anything from my shopping bag, since the bag was kept in the store’s backroom, and that only the store manager and the clerks can enter the backroom. The clerks’ attitude was, «You cannot claim anything, since you don’t have the receipt from the Nike store.» What a terrible customer service! I would never go back to this store again!

drop the star b/​c you only have 30 days to exchange, no refunds!

What a find! I came here expecting to ogle the TUMI’s and ultimately go next door for a samsonite. Much to my surprise, they had one color of one TUMI bag on clearance simply because it was burnt orange. $ 150 for a 21″ TUMI that retailed for over $ 325. Score!

TUMI is one of the world’s leading high-​end luggage manufactuers and their products can be purchased at a variety of luggage specialty and better department stores. TUMI also operates their own stores in major cities around the world, as well as, a handful of outlet retail centers, like the Seattle Premium Outlet location, adjacent to the Tulalip Casino half an hour north of downtown Seattle.
I have been a TUMI customer since the early nineties and am on my second roller cart. Frequent fliers measure the quality of their luggage in terms of miles, not years and my first roller cart reached the 2 million mile mark before I replaced it because parts were no longer available after roughly 15 years of use.
On the other hand, my leather briefcase is well on it’s way to the 3 million mile mark and holding up very well!
In any case, the TUMI Outlet Store at Seattle Premium Outlets carries a wonderful selection of TUMI products and is a favorite shopping spot for us during frequent trips between Seattle and our home just south of the Canadian border.
More importantly, the store is staffed by knowlegable, customer-​oriented sales people. The store manager, Dale, is the most customer-​oriented person I’ve encountered in years and definitely stands out as one of TUMI’s best people.