Budget

Very slow service, when anyone can be found at the counter who is willing to acknowledge your presence. When they are checking you in, they are very slow. Standard up-​sell offers that every rental agency has to do. No, no, and no. Just give me my keys! I’ve been in line for 45 minutes!
The car I rented was fine except the trunk would not close properly unless I really pushed down on it to ensure it latched. This is a problem if it doesn’t latch properly, but looks like it did, then it flies open when you start to move. Grrr.
It’s cheaper, and it’ll get the job done, but you’ll be left with a sour taste in your mouth. Why do rental agencies in these smaller airports have such a hard time with customer service?!

«Bhueler…Bhueler…Anyone here?»
Don’t know why there is only one person working. Not very efficient. Budget seems to be working in conjunction with Avis, however there are 3 people over there with no customers and 1 person at Budget for 3 customers. Hmmm… Even the person at Budget was annoyed at the lack of response when she called in for help. Standard upsale you would get at any car rental, however the guy who is from Avis who finally came to help knew I was a little annoyed at the wait and didn’t push too hard. Unfortunately the older couple a head of me seem to have chosen for all the extra because something catastrophic seems to always happen when you rent a car.
At least the car we rented was okay. Needed fuel efficient car for business and got one. I’m glad I didn’t have Julie S. experience. Hope she got her refund. Yikes!

Do Not Rent from here!!! My husband and I planned a trip for labor day weekend and had reserved a car for pickup on Friday via their website. We went that night to the Tulsa airport to try and pick up the rental and of course never being there before we were lost trying to find the Budget Rental Location within the airport. My husband had try calling the location, they picked up and immediately put my husband on hold, after about 30 – 45 mins he hung up and called them again. They picked up again and immediately put him on hold again. By this time we had already started walking around trying to find them. Eventually we found a security guard and asked him where Budget was located. He of course directed us the long way around. By this time we were both annoyed and pissed off. We finally found the Budget Rental counter. We figured FINALLY! Boy was I wrong! Got to the counter and spoke to the guy there and after a few minutes, he stated that the card I used to reserve the car was not good to check the car out, but it was good to check it in (if we miraculously were able to get a car). After going back and forth, he basically just stared at us and said there was nothing he could do. My husband immediately got on the phone and contacted corporate. Unfortunately the guy he spoke to stated that he couldn’t do anything and insisted on telling my husband how he could have avoided the situation. After arguing with the guy and being told that a refund would be in place on Monday, we eventually got home. We waited a couple days knowing that Monday was Labor Day, but no luck. So we called corporate again and was able to speak to someone and was told that they had no call or anything showing that we called in. Of course we got mad. This time they stated they would note the account and cancel the reservation and then we received an email about 30 mins later stating there was a $ 50 cancellation fee for a $ 32 reservation. I’m guessing you know what happened next. We called them again and was told it would be waived. This time they told us the refund would also be 24 – 48 hrs before we would receive the refund. We are still waiting for that refund! I will NEVER go to this place again and will make sure that anyone I know will understand the frustration. Hopefully we will get our money back without anymore headache, but since we are still waiting for the refund… Who knows! All I have to say is, DON’T rent from this company and especially from this location if you don’t have to.
I only gave this place 1 star because I had to, otherwise I would leave it blank. Worse place ever!