Enterprise Rent-A-Car

I took a cab to & from the airport as the rates were triple at the airport. I arrive in the cab no problem, wrestle my bags through the door which wouldn’t stay open by it’s self. To see two staff watching me at the desk. I walked to the desk & was helped by a male. The process was fast & easy as I had reserved online. He walked out to inspect the car. I followed got my suitcases & purse in the trunk just to find out I couldn’t rent it cause a cracked windshield. I ended up going to another car by the wheelchair ramp, which I had to maneuver around the 5 empty beer cans to put my stuff in the back. Car was vacuumed, I don’t think the windows had been cleaned inside for months. Couldn’t see out the windshield it was so dirty. When I returned the car, same luggage issue with the front door. Let them know I needed a cab to the airport & nothing, no response at all. A female asked my name & went to inspect the car. Let me say I live out of state & don’t even know the cab companies names in Tulsa. After a few minutes, a 20 something year old male sitting at the back corner desk brought me a card with two cab companies written on the back. Cab was there quickly. Yes, I have a smart phone to look cabs up, but, it was in my purse in my carry-​on bag & not at all convenient to get to. This location really needs some customer service. I teach Customer Service Excellence at my company & they need it badly or at least some common courtesy. Open a door, smile, say hello, something. Enterprise itself, good car prices. This location gets the 1 star though. Take some pride in where you work no matter what you do.

Love these guys! It is close, convenient. I love that they pick you up. And the rate is usually better than Hertz or some of the others. I never use anyone else.

First I would like to compliment the fact that they didn’t try to pressure me too much on buying additional insurance or optional upgrades. That is the most annoying thing to deal with at any car rental place. The price was a little more than other competitors. The car was clean, but didn’t have any windshield washer fluid in it. Picking up the car was quick and simple, dropping off wasn’t. The clerk was more occupied with answering the phone than printing out my receipt. Eventually another person came in and helped finish the process. The location has a small parking lot, and can be a pain to get in and out of during traffic hours.

Enterprise took great care of me with fast superb customer service. I enjoyed the rental the price was right and the service was fabulous!

First of all, Mike deserves a raise. He’s the kindest rental car representative I’ve ever met and full of the best customer service. He genuinely cared my experience here was not the best and if I need to ever get a rental car again in Tulsa, I’ll ask to deal with him start to finish and probably be able to increase my star rating.
My car was broken into whilst I went into my gym a few weeks ago to get something for a total of 12 minutes. Even though my purse was rolled up in my yoga bag, I was being targeted. Longer story shorter, my window was smashed, purse stole, yada yada mess.
While my car was in the shop for just over a week waiting on a part my insurance covered up to $ 30/​day for a rental car. When I got to Enterprise I told them I didn’t want to get a nicer car, but rather just only use my limit. I received an old Chevy car. I was a little drained from the process of fixing the mess I was in and just hopped in the car without asking questions. It wasn’t until I was a few miles down the road did I notice the smell of the car and seeing popcorn, an old applesauce cup and only 1 half a tank of gas in the car. I would’ve turned around, but I had caught them right before they closed.
So, you get the gist. Really lousy car, but when I returned it, great customer service and an apology.