Knox Inspection Service

The engineer who did the inspection of my home seems to have done a good job but my problem with this company is with their office staff. Beginning with the owner, John Knox who, when we spoke on the telephone for the first time found it necessary to bad mouth President Obama. This seemed like a rather stupid thing to do, in my opinion, since he had no way of knowing whether or not I had voted for Obama (I had). I glossed over it since I knew he would not be the one doing the inspection.
The inspector came out on a Wednesday morning. I had thought I would be receiving his report promptly but it wasn’t until the following week that I finally got it, with my name wrong. I realize that my spelling of Patt makes it unusual, but for anyone to arbitrarily decide that I am a woman based solely on the spelling of my name truly infuriates me. The report came addressed to «Ms.»
I sent the report back and demanded that it be corrected, which it was. That would have been the end of it had it not been for the email I then received from Rebecca Knox. She offered a very thin apology but mostly wanted to defend her actions. In fact, she proceeded to argue with me why she believed she was correct in her actions. She stated that she has a girlfriend who spells her name the same as I do, and therefore I must be a woman.
For the record, she was not correct. I am a man and I just went into the bathroom and verified that for myself.
I was given a list of companies when I needed this work performed. I truly wish I had chosen someone else.

I utilized Knox last November to inspect my wife & I’s first home. The inspection was supposed to be thorough and I felt like I could trust Knox to do a great job since their ASHI certified, but I was wrong.
To be straight forward, Knox missed 1. A LARGE foundation crack 2. A guest bathroom shower leak (which leaked down the wall and out an electrical socket) 3. Reverse hot & cold water temp in the master shower along with loose pipes 4. Air duck ploom improperly installed that causes poor air flow throughout the house 5. Clogged dryer vent 6. Heavily dusty air vents (they claim they don’t unscrew vents, but there is no need to, because you can just shine a flashlight in the vent) 7. Faulty garage door opener 8. Failed to disclose that our furnace was FULL of dust and in disrepair (we need a new furnace or we can have it cleaned and repaired for $ 1,500).
When my wife and I called to try and speak to John the owner, Toni kept telling us «he’s on the other line.» Finely after speaking to John, he told us that he would be coming out to do a walkthrough of the house to see what all was missed. The day of the walkthrough, we find out that John just sent out the same two inspectors that looked at our property and they made lots of excuses of why it was not reported or missed. I showed them copies of the pluming repair bills and the (approx $ 500) and a $ 50 furnace inspection, which disclosed a $ 1,500 to $ 7,200 cost.
When we tried to follow-​up with John, we kept getting told John was on the «other line». As of right now, we disputed the $ 500 charge with our credit card company and ended up getting a letter only taking fault for the reverse hot & cold shower temp in the master bathroom. We received a check for $ 85, which is a drop in the bucket when we’re looking at a total repair cost of around $ 8,000!
The truth of it is my wife and I would have walked away from this home if we would have known the truth and had a thorough inspection as promised.
John Knox should have stepped up and done the right thing and offered a full refund. But instead, he decided to make a upset customer even more upset. Now we’re trying to spread the word and help other home buyers avoid a nightmare.