Mobile Macsters

Big thank you to Steve, Todd and the whole crew.
I’m a long time Mac user coming up on 13 years. My story begins at work, where I managed to tip a spill proof water bottle over on my 15 inch MacBook Pro. So, lesson learned… nothing is really spill proof. Granted, I acted quickly, sopping up the spill, inverting the machine, after turning it off, popping off some of the keys and placing it over a fan to dry out the area. Luckily the spill was contained to the Q and W area of the key board.
After some research, I figured it was safe to use the computer. However some of the keys (W and Q) were not the same. I figured, time to take «My Baby» to the Apple Store at Penn Square and get a git of TLC.
Sort of an aside, the Apple Store is no place for computer repair. If you want to buy or try a cool machine with the feeling and anticipation of waiting for concert tickets or getting into the coolest club in town… then this is your place. Anyway, I digress. Scott, the Genius bar guru, told all sorts of horrible things were wrong with my beloved MacBook Pro: top case is bad, fan dead, and so on. Then he called my machine old… but she’s only 6 sir, I stammered. Basically he was ready to pull the plug and send me home. But instead he told me to go to Mobile Macsters.
On Monday, I showed up. Their shop is in a small strip mall setting. The shop is clean, with a nice waiting area.
Steve took a look and said that things may not be that bleak. Todd took a look and gave me some good news about the top case and said the W may have issues do to the water. There was an odd conversation about the names of computer parts… totally my fault and I made them blush. But, they have a great sense of humor. So I left my baby behind and in caring hands.
This place is great. Through out the process, they email you updates and let you know what is going on. They also give you pricing of the different issues or what can wait.
Todd and his son informed me that the keys were fine, top case okay and the fan was just unplugged. The only thing my computer really need was more memory.
The job was completed within the day and I was up and running.
Great staff, friendly, knowledgeable, and comforting. I will never go back to the Apple Store at the mall.