Pizza Palermo

The service here is just … These people seem like they hate their jobs. If you don’t like your job please close. The food is not that good to deal with their attitudes. Seriously, the attitudes here stink !

Let me start by saying their food is great. However DO NOT order delivery from this location. I placed an order online at 12:16 PM. At 12:48, I received a call asking if I wanted ricotta in my calzone. Uh, yeah, that’s why it’s a calzone. I waited another 45 minutes or so and still no delivery. Their site said 45 minutes. I then called the store to cancel the order. They tried to tell me I placed the order at 12:48, I explained this was not the case and to credit my card and cancel the order. I was told the delivery was on the way and couldn’t be canceled. I told them again to cancel it. No one showed up with food. I then received another call from them telling me the order was placed at 12:48 and was on the way. Again, I explained that I would refuse delivery and wanted my card refunded. They refused and told me I had to accept the calzone when it arrived. I said this was not going to happen and told them I had e-​mail proof that my order was placed at 12:16, they again argued with me. I was called a third time and told that they were calling about my calzone and it was on the way. I said I would not accept it and wanted my card refunded. The gentleman said he would make me a fresh calzone and have it delivered. I refused. He said «I don’t want to lose you as a customer, but the order was placed at 12:48». I said I had the e-​mail confirmation of the order at 12:16. He then checked and apologized admitting I was correct.
He and went on to explain calzones take longer (uh, I used to work in a pizza shop so I know this is untrue). I refused a new calzone and reiterated my request for a refund. A simple online delivery order should not be this big of a cluster. They have definitely lost a customer, not just from the screw up, but three phone calls trying to bully me into taking a calzone that was over an hour and a half plus for a store that is less than 2 miles from my office.