Eyemart Express

I’m in Tuscaloosa visiting my mother. We took her to Eyemart to get new glasses. The people who work there could not be more friendly, but I would not do business with them again. It is the first time for her to get glasses with distance & near vision. Because I love progressive lenses we ordered those. The «reader» portion of the lens was VERY small/​narrow and mom was not able to adjust to them so we took them back & asked for new lenses that would be bifocals with obvious readers. They were fine with that but would not refund mom the $ 45. extra she paid for the progressive lens. So she paid $ 45. for something she can’t use! And she paid $ 30. for additional scratch protection. It is nice that they have a one year warranty on the frames, but next time, even if they cost more, we will buy glasses from her optometrist who would have provided better guidance for a first time bifocal user.

My family and I were in town visiting the University of Alabama when my glasses broke. Since we were from out of town I had no idea where to take them for repair. I saw the Eyemart Express store as we were driving by so decided to stop in. We were instantly greeted as we walked into the door. The technician behind the counter immediately asked me if she could help and took the glasses in the back laboratory. She fixed them within 10 minutes and for a minimum charge. Great experience, great service, I wish we had an Eyemart in our hometown.