Baskin-Robbins

It’s rare when I decide to write a bad review cuz it’s hardly ever that bad… except this time. The workers I encountered there last night looked tired, unhappy and had a face that says «I can’t be bothered.» My daughter asked to sample 2 flavors and we got stared down both times! Such a bad experience considering it’s an ice cream shop. Customer service does not seem to be a priority for this store

Every time my husband and I go in there, no one says hi or welcome when we enter, We wait 5 minutes or more until someone actually acknowledges us. We can tell the employees hate being there, they never smile, they’re on their phones. These young girls really need training in customer service

Hadn’t been in years until they ran a 31% off sundaes promo. Delicious banana split. The server was super quick and packed it to go no problem. Delicious ice cream. A bit pricey.

It’s just like any other B&R but compared to all the ones I’ve been to it’s much smaller. I didn’t count but I doubt they have more than 20 flavors.
I came specifically after reading another Unilocaler describe a unique flavor of the month she had at another location. They didn’t have it here. Lesson learned: just because they have a promotional flavor at one location doesn’t mean they will have it at another.
I got a scoop on a cone and it was perfectly fine. The woman worker provided service with a smile. She was busy prepping all the ice cream containers when I walked in at noon (they open at 11). After I got my order I wanted to sit down but the few tables inside this tiny place still had chairs on top of them. I just went and stood outside and licked my cone before going on my merry way.

When I have some extra money for expensive IVE cream I’ll come get a nice good milkshake or scoops of ice cream. I love this baskin Robbins. Better than most other locations!

this place is very convenient and tge staff here is super duper nice. service is always fast and efficient. since i work at a major company 4 miles away thats always a plus to have. avoid the busy tomes and im sure it will be the best experience for you too.

Carla and Arlene were very helpful! I came to get a certain size cake and since there was not one in the case and had been told there would be one available, the owner/​manager said he would sell the next larger size for same price! Plus he gave me a coupon which I was able to use on top of a Groupon so only paid the difference. I walked out w a larger/​than-​necessary cake for my birthday celebration and was given a free scoop for my kid. This place is great! I recommend coming here for your ice cream cake and I’d even come here over the ones closer to me in Irvine because their cake selections in the freezer displays are extensive (despite them not having that one particular size that I came to get). I didn’t get his name but the wonder/​manager was so generous.

i went to redeem my group on catering coupon, for 20 sundaes. i told them it was for my church .
then they offered me 20 more for free. i am very happy about it.
they said they do fundraising for any non profit. its good. they said they give ice cream cakes every month to a home for needy people .
anybody can go and get it. its free.

Very disorganized and sloppy, not recommended to go to this location. The employees are taking about personal problems while they attend customers. I couldn’t figure out there names because they did not have name tags on. Other than all of that the only thing good off that locations menu was the cakes. I was employed here and they give false accusations and overall how they run the store is not according to the Baskin Robbins rules. Manager is never around, even when she is asked to come in. If you ever come in and want to speak with the manager make sure to reinforce your statements. Also when making a complaint make sure you get the exact name of the employee before making one on the website; the reason I got fired was because of broad complaints and got blamed all on me, super unbiased and frustrating.

The girls here are awesome I come in every time I’m craving ice cream especially on Tuesday night’s when the scoops are cheaper

Been going to this location for years. My favorite is my custom the cappuccino blast with jamocha ice cream. They quality is always constant. The staff there are friendly while providing great customer service.

The teens that work here are too busy talking a out what boy they have both slept with «yes they were talking about it» to notice i was trying to buy quarts to go. I said hello and still nothing so i just walked out and went to vons.

poor service and over priced. i walked in and this persain man (who looked like the owner) and i asked for a single scoop. AND OMG HE gave me the smallest single scoop in the world. WOW i couldnt believe it. i think it was a kids scoop and charged me for the regular scoop thats how small it was. I was so annoyed by that and he was so stingy about the ice cream that i payed and walked out. never coming back again.

Great service here! I ordered an ice cream cake for a birthday party and when I got there it wasn’t big enough. They had already decorated the cake. It offered do a bigger one for me at the cost of the larger cake. I appreciate and great business that empowers their employees to make decisions. thanks to the staff of BR!

I’m really annoyed with this place.
I ordered a pie for an event (birthday) days in advance with very simple instructions for the customized message. Again, days in advance, I called in and asked if it was okay to show up later to pick it up – I ordered it online – and they said they would be fine.
So I showed up a few hours after I was scheduled to pick it up with the person in question and NOTHING was done. No message or anything. The girl had no idea what to do apparently even though everything was written on the receipt that she had (which she seemed incapable of reading, though she did get the gist of the very short message?). The person was there with me so it totally ruined the surprise and nothing on it was right at all. The instructions were right there and they had had days to do it, I ordered it like a week ahead and the store wasn’t busy when I showed up, they had plenty of time to do it and they didn’t.
I was really pissed off they ruined both a surprise and a gift for no reason (and again, it kills me that even though she had the printed instructions right there she seemed incapable of following them). I’ve had even small, cheap grocery stores manage to get this right, what’s the deal with Baskin Robbins? It’s certainly not like it was cheap for such a small (and quite frankly, mediocre) pie.
I will not be going again and think one star is too much.

We won’t be returning to this store any time in the near future. This particular store disappoints time and time again.
I promised the kids ice cream and sadly Thrifty was not selling ice cream today. That’s when I remembered I had a birthday coupon for a free scoop at Baskin Robbins! Since it’s just around the corner, we went there.
They would not accept my free scoop coupon because I didn’t have it printed out. Sounds like bull#%*+ to me! I’m pretty sure they just don’t want to participate in the free birthday scoop offer. It also seemed strange that there were 3 girls working behind the counter and no other customers.
Our 3 single scoops came out to over $ 10. We would have gotten better ice cream for about half the price from Thrifty. I got Quarterback Crunch and it was not he least bit crunchy.
If Thrifty doesn’t have ice cream, just go to Yogurtland!

It’s Sunday, 9:30pm and my friend and I were in the mood for some ice cream. We knew we couldn’t make it to a Cold Stone in time. So I mentioned Baskin Robbins. I hadn’t had Baskin Robbins in such a long time that I thought I would give it another go.
He looked on his phone at Baskin Robbins website and saw this location was only a few miles from his place, and it was open until 10 p.m. We get in the car and head down. At first we couldn’t find it. He was navigating while I was driving and I thought it was in the shopping center. After circling around, we didn’t see it. I looked at his phone and noticed that the locator spot was outside of the shopping area. So we drive around. We finally see it on the corner, next to the 76 gas station.
We made it with 10 minutes to spare. We park, walk in, and the first thing I noticed was the layout inside. There is a limited amount of space between the ice cream counter and a wall. I would hate to see how this looks when it’s busy. Another thing I noticed was that the dinning area didn’t seem clean. Maybe because it was so close to closing time that they felt they didn’t need to keep the area clean.
We get our ice cream, and walk outside to eat it. We didn’t feel like sitting in the two chairs that were out there, so we just stood and ate it.
Even though it’s not my first choice for ice cream, but for a last minute ice cream craving, Baskin Robbins fulfilled that need.

My wife loves ice cream and the service here is always great.

I have always had a pleasant experience at this location… but then again I usually just walk in, get my ice cream and leave.
Yes the selection isn’t as large as the other locations but the service is quick and the people are always nice. They don’t give you a hard time for trying out the ice creams and are patient with your questions. I admit the location is a little run down but nothing too shabby.
It’s ice cream, if you want to go get some this is a great place. They also have a private parking lot which is always nice!

I was a little scared to come to this Tustin location of Baskin Robbins because of all the reviews. I felt compelled to give them a decent review since I had a perfectly nice experience there on Valentine’s night (I’m easy). We were greeted with friendly hellos when we walked in, asked if we wanted samples, she made our order (capuccino blast and sundae), and did everything we wanted. She was pleasant the entire time, and was fast, too. It is a small location, kind of hard to find (right on corner of Main and Newport, across street from Souplantation), but they have plenty of parking in the back and like four tables. It’s not new or modern, and it is a little run-​down, but who cares when the ice cream is good and service was better than a lot of higher-​end restaurants!