Caliber Collision

Just wanted to say ‘thank you’ to the guys at Caliber in Tustin, particularly Jason T, for a great job on the BMW repair. It was done in a very timely manner and we were updated by Jason with any and all concerns that had to do with the vehicle repair. Will definitely recommend them to my friends and family.

EXCEPTIONAL CUSTOMER SERVICE.
I got side swiped by an Über driver about a block from my house Easter weekend — (side note: insurance is a b*tch if they hit you since they become uninsured). I went through my insurance agency, since Über insurance is a nightmare to deal with, and they recommended Miguel ‘Mike’ Garcia at Caliber. Admittedly, I was a bit hesitant since BMW recommends another body shop, but it was hands down the best thing that came out of my accident. They were quick, efficient, friendly, and there wasn’t a moment that I didn’t feel like my car was in good hands. Miguel called me every time there was an update or even to tell me if there wasn’t one yet — I didn’t have to call them once for a follow-​up. It took a little over a week for the repair, where the other body shop estimated close to a month for the fix… When the car was ready he even offered to drop it off at my work and return my rental car! The work done was exceptional, it may even look better than it did before the accident. BMW should really consider recommending Caliber instead.
Their awesomeness continues — about a week or so after the repair, a coworker hit my parked car in our parking lot –_​_​_​_​– I immediately called Miguel and he told me to bring it in that day and they would buff it out for free no problem!
Awesomeness continues once again — Yesterday I noticed that my third brake light was missing (I guess a common occurrence with my car), I went to BMW on my way to work and they quoted me close to $ 400! I once again call my buddy Miguel and said he would look into it right away — In the meantime, I called a few other places that quoted me $ 170-​$ 260, but I would also have to wait to for them to order the part. Miguel calls me back shortly after and says he’ll have the part that day and I could come in the following morning to have them swap it out for free (besides the cost of the $ 97 light)! I came in this morning and it was probably installed in about 10 – 15 minutes — it honestly took longer to check my car in (which also didn’t take long).
Time and time and time again (as you can see) they have proven that they put customer service above all else — they go above and beyond to not only do a fantastic job, but to make it well known that they’re not interested in trying to empty your pocketbook.
Cheers Caliber — you’ve got yourself a loyal customer who won’t recommend anyone else!

I haven’t written a lot of reviews, but I really appreciate the great service from this company. I was in an accident and needed a new hood for my Avalon. I received a very friendly call from Jeremy, letting me know the details of what needed to be done and offering his assistance if there were any questions. He kept me updated through the week. He informed me that my insurance wouldn’t cover a part of my brand new hood because the adjuster said it had a previous «sun spot»! But Jeremy didn’t charge me! My car looks beautiful! Thank you Jeremy for your awesome service!

This was the first time I’ve ever had to get one of my vehicles painted and they really made the process easy. The staff were very knowledgeable in what my car needed and they accommodated my budget. Jason was outstanding and made the whole transaction seamless. They had my car done in less than a week. The work was outstanding. Excellent service all around.

I was in an accident and one of the first things that my insurance asked me to do was to decide where to take my car. I usually check out Unilocal to get an idea on ratings before making a decision and I am glad that I did. Miguel (Mike) walked me through the entire process from start to finish. I got 2 calls per week regarding the status of the repair. Miguel has great customer service and you can tell he loves his job. I would definitely recommend this shop to anyone, way to go guys!

Great service that’s all I can say. My husband dropped off his car there but forgot to pick up the garage remote control. I went to pick it up and all the employees were attentive. Everyone greeted me as I walked in.

Unpleasant experience. See email to assistant manager:
To:
My experience with your organization was not great. These are my complaints:
I arrived with my vehicle and met with Jason T. We reviewed the damage and Jason worked up a proposal. The proposal was for roughly $ 1,200. When I heard that is was so little I elected to pay cash and informed Jason of my decision to do so. Upon hearing this Jason wanted to reevaluate his proposal. He did so and the proposal came back at $ 2,300 (roughly. This was a shock to me as the only reason I could assume was that the insurance company not being involved impacted the cost. I then decided that I would allow the insurance company to be financially responsible.
I was given the option of email, phone or text updates. I elected to use the text messaging. I received four text messages stating that my vehicle would be ready for pick up on the 10^th. On May 9^th I called for Jason Trinh to make sure the vehicle would be ready but he was gone for the day. I explained to the gentleman that was there that I needed to know for sure my vehicle was ready because I would be getting a ride into work at 5am and would rely on getting my vehicle to get home. I also explained that I live an hour away from your shop and my work (both in Tustin). The gentleman said he could not tell me if it would be ready but that he would give Jason the message and he would call me at 7:30am (when he got in). I again reiterated that I would be leaving at 5am without means of transportation and that the text messages said it would be ready but I was hoping to confirm and if there was anything he could do I would appreciate it. He again said he could not verify, only Jason could do that. I obtained a ride in and waited fopr Jason’s call on the morning of the 10^th. When Jason had not called by 8:30 am I called for him and the receptionist said he was out picking up a customer. I asked her about the status of the vehicle and again explained the situation. She said that she would have Jason call me when he got back. I did not hear from Jason until late afternoon and Jason told me the vehicle was not going to be ready. I articulated how disappointed I was and how I now had to find a means of transportation home. Jason apologized and said it would be ready tomorrow (the 11^th).
I was told my vehicle would be ready on the 11^th early so I obtained a ride again on the 11^th (second day in a row). When I spoke with Jason regarding a pick up time I was told that my vehicle would be delayed yet again forcing me to again find a ride home, not an easy task when you live an hour away which is exacerbated by traffic to an hour and a half.
On the 12^th I went to pick up my truck and found an issue with the Z71 sticker. There were bubbles in the sticker and it did not look professional. Once I saw this it caused me to question the quality of the work so I looked closer and found a scratch on my front passenger door that had not been on my vehicle before. I pointed it out to Jason and Jason’s response was initially disbelief. I had taken pictures of the vehicle in your lot when I dropped it off (very fortunate for me) so I pulled up a picture and zoomed in to find the scratch had not in fact been there when I dropped it off. I believe it was you who came out and reviewed my pictures on my phone and acknowledged that the scratch was not there when I left the vehicle in your care and you promised to fix it for me.
At the end of the day Jason asked if he could bring me the vehicle saying it was ready. I gave him my address at 4pm. I had plans and needed to be somewhere at 5:30pm but was delayed in waiting. After waiting for an hour I texted Jason asking if he was almost to my office which is 10 to 15 minutes away from your shop and he said he was just now leaving because he was waiting for my door to dry. This was an hour later from when he said he was on his way initially. If I would have known that I wouldn’t have waited. When Jason arrived I looked at the door and there was just touch up paint on the scratch. The surface was not level with the original factory coat of paint and it was obvious there was a chip there. I told Jason I would accept the vehicle so that I may get back to my life but I was not happy. Jason then presented me a $ 25 gift card and proceeded to tell me that he needs «nines and tens on the survey. Anything below a nine is a fail» and told me his job was tied to it. I told Jason that I would be happy to explain to his boss or superior that he was polite and cordial but I was not happy and had a very poor experience. After Jason departed, I presume with you, I opened the truck door to close the mirrors with the electronic control to make sure the mirrors did not get damaged by someone parking next to my vehicle. Imagine my total frustration when I pressed the button and one mirror folded toward the window as it should but the mirror on the passenger side folded toward the hood.

Jason and Jonathan (and the gal up front) did an amazing job with their customer service experience. They were honest and straight forward from the very beginning. 2^nd they helped me get a rental and were able to get me a discounted rate since my insurance didn’t cover. 3^rd when my car was going to be ready a day later than expected they paid for my rental for the extra day. 4^th they used and OEM bumper though they didn’t have to. Lastly, they genuinely were professional, offered to help me with my things and when I got my car it looked like it was completely detailed inside and out (I know I didn’t give them my vehicle that clean when I dropped it off…) hands down the best body shop experience thus far.

Caliber did a great job on my car. Jonathan was friendly & made sure repairs on my car was completed on time. They even washed & clean my car inside & out much better than where I get my car wash.

Unfortunately my car was scraped at work and the insurance company recommended Caliber Collision. I have never had to use a collision center before but I can tell you this was some exceptional service. I was greeted right away by Jonathan who took great care of everything and was extremely professional. They quoted me about 3 – 5 days for the repairs and they actually got it done much quicker. When they brought my car to the front I noticed how great of a job they did and my car looked brand new. They even washed my car both inside and out! I got to meet a few of the other associates (who I can’t remember the names of) but everyone is extremely nice and friendly. I will definitely be recommended this company to anyone who needs auto repairs.

this is not a review of their work. this is a review of the treatment i received as a potential customer.
It must be nice to be able to blow off people when you don’t want to do the work.
I just finished restoring a 1995 ford mustang cobra convertible. It is ready for some minor body repair and a repaint, to correct a bad clear coat repair. I was quoted 6000 $ for the repaint. on a convertible. for factory level finish. The guy had to go in back to ask, so i am sure he was told to quote me some absurd amount to get rid of me. It worked.
I was quoted 4000 $ for a full custom paint job at another shop, so I know they were blowing smoke up my butt. Come on guys, if you don’t want to do the work, then say it directly.
Only upside was they offered me a bottle of water after waiting for 20 minutes for the service writer. Yay. free bottle of water. smh.

These guys are very professional and friendly. Finished the job on time and handled paperwork efficiently. Miguel was friendly and easy to work with! They even gave me a ride after dropping my car off and washed and vacuumed it when I picked it up. Awesome!

Seriously these guys deserve 10 stars. This was the smoothest experience I have ever had getting a car repaired. Jonathan, and employee at Caliber, helped us through the process end to end. The repairs were performed quickly, and the end result is a car that looks like it just rolled off the dealer’s showroom.
I was unable to pick up the car when it was finished so Jonathan and one of his teammates dropped it off at my house. It was a nice surprise and a huge convenience for my wife and I.
Really great work all around guys and thanks again!

Had exceptional service! David took great care of me, in such a horrible situation with getting my car hit and it not being my fault he made me feel great and that my car was in great hands! Will definitely be coming back for any body shop needs !

I had the best experience at a body shop ever! Miguel got me the best price of all the body shops I went to in Irvine Tustin area. They finished in 5 days, 4 days before the estimated time. The job looked brand new. Paint was flawlessly blended in. It was also very convenient because Enterprise rental car was right next door and they upgraded me to a truck for a standard car price.
I didn’t use insurance so I had to keep the prices low and Miguel got me the best price. I most highly recommend Caliber Collision at Tustin Auto Center!

Best experience I’ve had with any auto repair facility. This place is the Maestro’s of auto collision repair.

From the beginning they made the process extremely easy and without hassle. They worked directly through my insurance company, and the repairs look immaculate! They even cleaned and detailed my car. Thanks for all of the help!
A special shoutout to Daniel for helping me throughout the entire process. Much appreciated man!

This place is why auto-​body shops have a bad reputation.
My car suffered a small dent on the left side, just over the rear tire. Because it was the other driver’s fault, their insurance covered the cost of repairs.
I chose Caliber in Tustin because it was near my home and office. I dropped my car off at Caliber, and told the service advisor to «take his time» and «do the job correctly,» because I was going to be very busy and I was not in a rush to get my car back. Despite this, the service advisor promised to have it done «by the end of the week.» I reminded him that I’m not in a rush, so whatever.
Within 2 – 3 days, the service advisor calls to say my car is complete and ready for pick up. When I returned his call, I told him I’ll be there the next day to pick it up and he demanded to know what time.
Caliber charged the insurance company approximately $ 1,000 for the entire job, but holy hell it was exactly that — a job. My car is a newer 2013 model, with around 16,000 miles when I took it to Caliber — so the paint is in great shape, because it is garaged at home and at the office. But, thanks to Caliber, their application of paint left dimples all over the area they worked on. There were dimples in the paint as far as above my driver’s door, gas tank door, and the rear quarter panel. The service advisor acknowledged the defects and that it was a result of rushing the job, and promised to «make things right.»
When I asked how he’d make things right, he said they would sand it and paint it again. Which means they’d be applying a THIRD coat of paint to my car that has never before been in an accident and is still fairly new. Considering the poor quality work they already performed, there was no way I was going to allow them to touch my car again.
After this, I took my car to another independent body shop to assess Caliber’s poor work. The owner of the independent shop, who has been in business for 30+ years, confirmed that Caliber’s workmanship was indeed poor. He pointed out the horrible «orange peel» paint job that Caliber applied, showed me where the texture was mismatched, and that the molding for the curves of my car were incorrect.
Also, when I arrived to pick up my car, I noticed that the factory decal that belongs on the side of my car was not applied to the car again, even though he claimed to be «done.» Rather than having an experienced technician apply the decal according to factory specifications, the service advisor drove my car back into their lot, where, in my plain view, he and a porter put the decal back on. Before he did that, I warned him that it may be crooked if he doesn’t do it correctly, but he insisted (again). Inevitably, the decal was crooked and he peeled it off.
I’m considering filing a lawsuit to recover for the damages that Caliber caused to my car.

I was recently in an accident and was referred over to Caliber by my insurance company. I called before coming in and I spoke with David. He was very kind over the phone and said I could come in to get an estimate that same day.
When I arrived I was greeted by Jen, who was sweet, and very helpful. David came out, and we went over the damage to my car. I had my 2 month old baby with me, so I was planning on coming back with my husband later to leave my car, but they offered to drop me back off at home (awesome right?!)
After assessing the damage David said he could have my car back to me by Friday (which blew my mind since it was already Tuesday afternoon)! I was relieved.
Ashley, one of their mechanics, took us home. She was so kind and attentive. She even carried my baby to my car!
During the week I got a call every day from David with an update and when Friday arrived my car was repaired (and detailed inside & out!). Ashley came back to my house to drop off my car. If that isnt outstanding service, I dont know what is!
Although I was at Caliber bc of my accident (an unfortunate occurrence), my experience with Caliber was so pleasant, my accident seemed like no big deal. I would highly recommend Caliber to any of my friends.
Great service!!!

I was rearended so I had to take my brand car into a shop. I had heard good things about Caliber in Tustin, so I thought I would give them a try.
They went waaaayyy beyond expectations. I was assigned to Daniel who inspected my car. He noted the dent on the back bumper, but also marked that there was a bad scrape on the side and misc nicks. He then told me when the car would be ready.
Not only was the dent on the bumper fixed, but the scrape and little nicks as well at no charge. Car was washed and vacuumed too!
I will not hesitate to suggest anyone I know to Caliber!