First Quality Tax

I did my taxes with Tom for the first time and was so happy with him. He was helpful and thorough. People are always going to complain about the people that do their taxes but let’s face it, if the job was easy, we wouldn’t be paying someone to do it. The bottom line is, don’t expect Tom or his staff to greet you like you’re at Disneyland, they can be pretty dry but they will get the job done and they will do it right. And once that happens, make sure you book you’re appointment for the next year because they go fast!
I’d give the guy more stars if I could.

Tom is fantastic! Always takes the time to do my taxes throughly. Great man and I’m always satisfied with his work.

I’ve been coming to Mira and Tom for 5 years now. They have always been professional and extremely helpful. The entire staff is always so friendly and courteous. They get booked up super quick so make your appointment early. Sometimes they run late because clients will book a 30 minute appointment when they actually need an hour. They charge me $ 200 for a long form which I thought was super cheap considering H&R block used to charge me over $ 300 for the same thing. There was a year where I didn’t really work that much and Mira only charged me $ 80(which was super nice). I definitely look forward to doing my taxes with First Quality tax every year. :)

If I could get away with submitting this review without giving this company any stars, I would!
Their service is absolutely horrible! Mira, the girl who had prepared mine and my boyfriends taxes over charged us, did not explain things properly or offer us any clarity at the end of it all.
When I called her back with questions, she gave me a negative attitude and was very short with me because she wanted to get off of the phone.
She even expressed that she had no prior financial or tax experience, all she did was take a class to become a tax preparer and all she does now is punch in numbers in the system on her computer to generate the tax forms. And that she knows nothing about taxes but that she gets paid a lot just to punch in numbers. This makes me feel as though she is extremely incompetent and lacks proper discretion. So completely unprofessional.
I know several other people who have complained about similar issues with this tax company.
Steer clear of this place!

Poor customer service.
Messed up on my tax forms and my mom’s now i have to handle it myself.

BAD! BAD! AVOID! WARNING!
This place does not even deserve one star!
I am a very strong believer that everyone is their own individual, whether it’s friends, family or a complete stranger. Everyone has their own opinion about their experience. For an example, I may not like a restaurant but to someone else it could be their all time favorite! That’s why I don’t write nor read much Unilocal reviews, I usually make my own opinion with my own judgments off of the pictures posted and my own experiences.
With that being said…
My family filed our taxes with Tom and his staff before. My experience went fair. The wait was long but it didn’t bother me much. However, My sister was unhappy with the service due to their unstable unclear and shady prices. Apparently they provided the exact same service for her friends and charged them all different prices, which I did NOT have a clue about until I received a phone call today.
Not knowing that my sister had a bad experience with them. I had schedule an appointment with them this up coming Friday. Until I received a phone call today from Kelly canceling my appointment. She stated they will not see me nor provide any services to me and to any of my friends and family because my sister wrote them a bad review. I couldn’t believe it. They will discriminate me because of her horrible shady experience with them.
So, to all my friends and family AND to ALL new coming customers! Beware! They will discriminate you! They don’t care to provide you with the perfect customer care. You would think they would try to fix or come down to a solution to resolve their bad service. but no, they push for more bad service. So I would never recommend this to anyone! I will be sharing this on my Facebook and all over social media to help everyone that I care about to not go to this horrible place. They only proved to me today and only proved that my sisters review is true. Please reference to her review below: Lana N.
So here I am writing you all my first review to help you guys out! Avoid!!!
REFUSE SERVICE TO ME AND YET STILL SENDING ME EMAILS!!! Take me off your list!!!

We have been coming to Tom at First Quality Tax’s for 10 years now & couldn’t be happier! Tom, Jody, Myra & Kelly have always taken awesome care of us, our families & friends! We appreciate their individual personalities & professions!!! We have had some complicated years & Tom made it happen without hesitation every single time! Tom & his staff have always made us feel comfortable, confident & like family! We are so grateful to Tom & his staff for taking awesome care of us every year! THANK YOU TOM!!!

Tom has been doing my taxes for over 20 years now; way back when he was a Part Time tax preparer. He has ALWAYS been fair and overly generous with his pricing. He sometimes will give a discount to clients going through hard times and I know we appreciate that.
Tom has a lot of clients and really doesn’t need to see new clients, but I know from personal experience, that he still doesn’t turn new clients away… he tries to accommodate his clients, even the ones that have moved out of state.
Tom has been a God send to me and my friends. His 20 + years of experience as a Tax Preparer shows. His staff is very friendly and accommodating, but don’t forget to schedule your appointments early. He books up very fast… found that out the hard way a few years ago.
I think some of these negative reviews are just sour people that aren’t telling the whole story. One of my friends got a audit letter from the IRS 2 years ago and Tom helped them through the entire thing and didn’t even charge them a penny for the help or his time!
Thank you Tom and First Quality Tax… your clients do appreciate your knowledge and your hard work.

I’ve been coming here for years now. Tom and his staff have been extremely courteous and great! Tom is honest and if I have a question about anything he will try his best to answer. He books up… so be smart and set your appointments early!
Come prepared and bring the proper paperwork.
I will continue to come back to First Quality.

I have been going to Tom for three years and have nothing but great experiences. I even have my entire family going there now. I have gotten copies of everything he submits and never had any issues.

I went to Tom Butcher a couple years ago and the guy is a scam artists. Make sure you avoid this scum of the earth. I got audited by the IRS because Tom forgot to send in all my school documentation.
About a year ago I got a knock on my front door and it was 2 IRS agents wanting information about Tom Butcher and the shady tax company he’s running. Tom is currently being investigated by the IRS for tax fraud!!! Stay away!!!

I have been going to Tom and Mira for the last few years. Not only have they been great about going through my mess of receipts, but they have also been personally invested in my family, always asking about how everyone is doing and checking in on us. I have referred countless people to them and will continue to do so. Thank you so much for all of your help and support! Mira, I hope you get your microwave!

I love Tom and Mira so much! I have been coming here for over 5 years and will continue to do so! Thank you Tom and Mira!

Tom managed to lie so much on my mom taxes that she was audited and now owes almost 10 grand to the IRS. When she contacted him about it he didn’t seem to care or accept any responsibility. He was supposed to send proof to the IRS that he is representing her, he didn’t of course. His office is a pig sty, his staff is severely incompetent and he does not care about his clients. The same thing happened to an old co worker of mine as well. This time I did my own on turbo tax and got the same amount back as when Tom did it. Save yourself the risk of him ruining your finances and go elsewhere.

Today was my first time seeing Tom and he is awesome!!! He was patient and did a amazing job explaining everything to me, best tax experience ever… I will be coming back and recommending him to all my friends and family.

Don’t go to Tom if you are concerned about an audit. I got notice of audit. his «staff» prepared pathetic package and sent to IRS. I then got letter from them stating he did not send them proof that he could represent me! No response from him of course. I now owe nearly $ 9, 000! Guess I’m on my own. Spare yourselves the grief… don’t go here

I usually file my taxes here… but this year will be my LAST time!
First of all, the price to file your tax here have been going up a lot and the pricing is not consistant. My family/​friends and I got charged all different amounts. (Some were $ 80-​$ 100 more than others and we all had the same taxes — no assets, just simple tax forms!!!) They’re pretty shady when it comes to charging you. My sister filed a few days prior to me and warned me by telling me to say «Oh last year you charged me $ 80» so I told the girl doing my tax that and like magic, my $ 180 went down to $ 80. Really??? However, she did charge my boyfriend $ 180 because we brought in a slip of a donation form from the Salvation Army and because I had that slip, she said I had to use the «long form» for file my taxes. Wtf!?? My donation wasn’t even much. She is extremely shady! Now, that I’ve gone somewhere else and told them my situation, I have to put out MORE money to FIX their mistakes!!! Ugh!!!
The wait time is insane too! You would think you’re waiting in line at Disneyland during the Summer time or something! (No joke!) I didn’t have Tom file my tax for me but his assistant did and I saw a lot of people waiting before I came in and when I left, they were still waiting! The assistant is pretty bad on time too. She’s always late and you will end up waiting for a long time for her too.
Oh, and remember to ask them for copies of your paperwork. I realized now that they did not give me copies of my donation form NOR my receipt of payment.
I think there are better places out there with better service with more consistancy. Plus, if you are paying that high quality price. why not just go to a big company like, H&R BLOCK? A place that will count liable for your work. (I’m warning you, if you do chose to come here… read what you sign!)
The inside is pretty messy too. Boxes, paperwork, and mess everywhere.
Oh, and an update! Unilocal is based upon MY OPINION. You can’t pay me to write a good or bad review for anybody because again, IT IS MY OPINION. How DARE you guys use MY REVIEW to DENY service for my friends/​family based on MY Unilocal review???

Made appointment from referral from a friend. Appointment was at ten after I tried and rescheduled for later. Door was locked at ten till ten. Shortly door opened. I was notified Tom would be a few minutes late. by 1045 we STILL had not been seen and decided to take our business elsewhere. Not ok.

I’ve used Tom for a few years now and I was absolutely impressed this year particularly. I usually book an appointment with him by January, since he gets booked very quickly. This year however I was unable to book a date with him. But due to the growing number of clients, he was able to accommodate me and my girlfriend (she’s a first time client) by turning in our W2’s and waiting for him to do it when he had time. I have never experienced a CPA (i think that’s what they’re called) accommodate his clients this much, with this kind of customer service I am sure his clientele with grow even more. So my tip would be to book him early in the year and you won’t regret it.

Thanks Tom! Again another incredible refund! My hubby and his family has been coming to see Tom Butcher at First Quality for years. I wasn’t sure if I wanted to see him because I was using someone else… my sister. Man, I am so glad my hubby put his foot down because Tom knows his stuff. We are extremely happy with our tax preparation. Be sure to use the website to schedule your appts up to a year in advance. My hubby called in December and we got stuck with an appt today ³⁄₃₀. When I asked about scheduling an appt for next year, I was told about the website.
Until, the Unilocal crew updates the info. the correct offfice phone # is 949−713−2860 and 714−734−7942 is to make appointments.
Also, It’s First Quality not 1^st Quality there is a difference. Oh, and the suite # is 205.