Nogal Feliz

Horrible management. Apartments are old and outdated, bugs. Just dirty. And they are raising rent.

We popped into the leasing office on the off chance that they may have something available for immediate accupancy. We were lucky to meet Ylondra Briggs who had a recently vacated Studio apartment available. She went out of her way to make sure the apartment was ready for us to move in within a few days. Its a beautifully kept complex and the apartment is ideal for our needs. Thankyou to all at Arnel for helping to make our move so smooth. We would definitely recommend the apartment homes at Nogal Feliz to anyone looking for a well kept, quiet and comfortable home.

It was my lucky day when I decided to walk into Nogal Feliz and met Lana and her colleague. I happened to snag the last apartment that was available at the time with a view overlooking the pool. My experience with Lana, the property manager, so far has been great. So here’s the short list.
Pros:
–Access to the local food fair.
It’s a hop and a skip to Hole Mole and Gyu-​Kaku (if that’s your jam)
–Facilities are maintained very well.
The laundry facility is open 24 hours.
–Staff is very accommodating and responsive
–If you live inside the gates, it feels very safe. I feel comfortable walking around the complex at night albeit, I’m not too sure about the neighborhood at night. I still need to scope it out. :P
–The recreational areas are well maintained.
Other residents seem to really enjoy the amenities, which is a pro or con.
–My neighbors/​residents Nogal Feliz are very friendly.
Cons:
Parking sucks. Guest parking is limited. The area wasn’t developed to have ease of access to parking. Don’t try to park across the street at the business complexes overnight. There’s someone patrolling at night ready to tow any car exceeding the 2 hour parking limit.
Other than parking, I have really enjoyed living here.

Ive been living at these apartments for 9 months, and have found the place to be clean, well maintained and peaceful. Any requests have been taken care of by the leasing office immediately. The pool area and premises is always neat and clean. The staff is really friendly and willing to help with anything and everything. management is the best I have experienced in my life. I have never had any parking issues, and the complex is very convenient to freeways and shopping. I walk to most of the places when I need anything. The set up is really great and the pool is amazing especially because it is heated. I feel so secure in the complex because of all the gates and fencing. And the atmosphere is fantastic. Definitely will be renewing my contract with Nogal Feliz. Even my fellow renters are polite and respectful.
So happy here!

Just had my apt bugged for the 3^rd time in less then a year and the next evening a cockroach crawls across my leg at 3:15 AM! This place is loaded with cockroaches crawling out of the sink drain, cockroaches crawling across my legs when sleeping at night, the sink drains smell like sewer from a human waste department. Absolutely unsanitary. Please Please PLEASE avoid this place at all cost!

I’ve lived at a couple of places around the O.C. and I haven’t found a place with such a great location and atmosphere. When I first moved in I was really worried because I had read some of the negative reviews on here. I must say that everything has definitely changed since I had one of my best experiences renting anywhere from these guys. There are some of the best restaurants in orange county within walking distance (Gyu Kaku is world famous as a Japanese grill and Guru Palace is the best Indian anywhere in the O.C.) The staff at Nogal are SO wonderful! And the pool is practically a private pool. Not to mention that the rates are better than anywhere else in Tustin/​Irvine. You get to be close to Irvine and everything that entails but you’re paying Anaheim prices. It’s great. I can’t recommend Nogal Feliz any higher. It’s a little gem of a place.

I managed to get an apartment overlooking the pool, and while I haven’t been at these apartments for more than a month, it’s already been one of the best apartment living situations that I have experienced during my 9 years living in Orange County. The move in process was pretty straightforward and my girlfriend basically demanded that we live here after meeting with Klarissa and Katy; both of whom were more than willing to go out of there way to accommodate us by making anything that they could as easy as possible (handling a fridge rental, room measurements, installing a taller shower arm so that I’m not in the fetal position while showering, etc.). This has gone so far as Klarissa telling us to stop by her apartment at 11PM because we were unable to make it at an earlier hour (She’s the property manager and lives onsite) after she caught an error on our car registration materials for parking and she didn’t want us to get towed. Both, Katy and Klarissa know my girlfriend and I by name, say hello when we walk by the office, and seem to be pretty passionate about providing a welcoming atmosphere. There was even one occasion where staff was waiting by the gates with breakfast for tenants as we were leaving for work. It’s been awhile since I last lived in an apartment, but I don’t remember this being a standard practice.
The parking is something that can definitely be problematic if you’ve got two cars. There are maybe 20 «open» spots, and about half of those are reserved for people that «own» them as a part of their lease. Word on the street is that this practice is going away, so the parking situation should get a bit better. Although, guests are still going to lack parking, but tenants should be able to find a spot. Also, If you have someone visit then they’ll be in a tight spot so far as parking their car goes, and having them stay overnight is playing the «will they get towed» game on hard mode. I haven’t had many visitors, and of those not a single one has been towed, but it’s difficult to figure out where to park their cars to ensure that it doesn’t happen.
Something else to bear in mind would be that the planes passing overhead might be a deal breaker for some. The commercial planes are pretty loud, but are also impressive to look at during the night. I haven’t had any problems with them, but I had previously lived next to the train tracks and learned to sleep/​live through the sometimes 5+ minute long freight trains passing by, so the planes are actually a much easier noise level/​time to deal with than what I have become relatively skilled at ignoring. The sound can be loud enough to drown out the tv and put a pause to conversation, but it’s only a 30 second to minute long pause and there are a number of smaller planes that don’t make much noise at all.
All in all, I had initially let out a very loud internal groan at the thought of living in another apartment and dealing with all of the things that come along with doing so. Fortunately, so far Nogal Feliz has been a great experience! The neighbors are friendly, the area is quiet, and the overall feeling is much safer than I had thought that it would be. As an added bonus, I’ve also found a number of great food spots within walking distance! From the outside this community doesn’t look too impressive, but once you go into it you’ll find a quaint little spot that will grow on you.
Summary pros and cons:
Pros:
* Office staff is friendly and willing to go out of their way to accommodate tenants
* Grounds feel safe — there are a number of gates
* Nice and quiet!
* Friendly neighborhood
* Planes — awesome to look at
* Very well maintained
* Lots of options for dining nearby
Cons:
* Planes — potentially not so awesome to hear
* Parking

I really like these apartments. They are very clean and well kept. Maintenance responds to all problems quickly and the current manager is very sweet. I have never seen any cockroaches inside or outside of my apartment. I have found a few ants in my bathroom, but not enough to even make a trail.
I also feel very safe here. I live behind the gate which gives me a sense of security. There is also a regular police patrol around the neighborhood, and their response time is lightning-​fast. I hear sirens regularly, but this complex has never been their destination.
A great thing about these apartments is that they have an AC unit and a dishwasher. They were also freshly painted when we moved in. It felt brand new. The move in process was very simple and the manager helped us every step of the way.
I really love this neighborhood. There is a bus stop right outside the complex. Several restaurants and grocery stores on the surrounding blocks so you have everything you need! Very close to everything! It is close to the freeway too, which is nice but it can be pretty loud if you leave your window open.
As others have said parking is a problem if you have more than one car. You do get a designated space but there is no space for guests. There is street parking in front of the complex but you will have a hard time finding it in the morning or in the afternoon/​evening. There’s a shopping center across the street with a parking lot, but if you park there too long they will leave a note on your car threatening to tow you.

I wish my ending experience had been better. This location was very quaint, Gardening, maitance staff were great. I honestly was the perfect renter. Said Hello to everyone, paid my rent by due date if not earlier, was very respectful of my neighbors, rarely asked for anything. Parking was a challenge. But I followed ‘Their’ rules. The pot smokers who I had to pass every time I had to get mail, wash clothes, pay the rent, use the pool was embarrassing for me and any guests I had, especially the little ones. I was told to take in a colored small item I had on my porch, which was amazing to me since the neighbor next door“s porch looked straight out of a seen of Sanford and Sons Junkyard. When I did give notice, they were not happy. Even though as they said I was a Model Tenant, I got hit with so many weird move out fees I hung around for a bit more. What was a great 2 years ended in financial relationship disater for me. I am thankful to be in a nice home now which was my goal, but I do not miss the Jurasic sized bugs, the constant turn over of neighbors, fighting for parking, washing machines tearing holes in my clothes and washing machine money machines eating my cash. I will miss the friendly maintenance workers, my neighbors two doors down, and the super kind Japanese elderly neighbor who I ran into at Costco over the Holidays. He was a joy. I just wish I didn’t have to buy my freedom out of there. So Renters beware, you will pay dearly if you ever do decide to go.

My spouse and I just rented a two bedroom with Nogal Feliz. We have been living here under a week as of the date of this posting.
I have to give a LOT of credit to Karen, the office manager. She is organized, professional and very savvy. When you sign the lease, she gives you your keys with the apartment number written on one side and «welcome Home!» on the other. She personally takes the time to write that on 72 apartments’ key ring sets. She is dedicated and it shows. It’s amazing what little touches like a handwritten «Welcome Home!» can do. :)
The maintenance staff does an amazing job keeping the place tidy as well. Not only does maintenance keep the complex looking spic and span, but they look very sharp doing it! The staff really DOES care about the image they present to the residents and it really shows!
Since we’ve moved in, we have not seen any cockroaches coming up out of the drains, the apartment was pristine upon the initial move in inspection. The noise level is non-​existent. Planes fly overhead but you do not have to wait for them to leave to finish talking to your visiting friend.
The community is gated and very safe. During business hours, the main gate is open. However, unless you are resident, you will not be able to enter the rest of the community as the rest of the gates remain locked. It is incredibly safe and secure.
The floor plan for the 2-​bedroom is very open. The kitchen is accessed though a large entry way and it is BIG. There is lots of room to move around in. There is even a large open space for a table and some chairs! The kitchen floor is hardwood. The real treat in the kitchen are the REAL granite counter-​tops. All the apartment fixtures are very nice!
There are TON of places to eat nearby that are not expensive at all. I can walk to get groceries because this complex is centrally-​located, which is a HUGE plus for me.
This is the PERFECT place for families, young business professionals and those who like to relax and unwind after a hard day!
I’ll be updating this as time goes on and also upon moving out if that occurs.

I lived on the side facing Walnut, not within the gate of the gated community. I lived here for 1 year late 2011 to late 2012. I’d like to start out by saying I’m not mad at this company and not everything I list is their fault. I’m just going to be as honest as I can as I wish I had known this before moving in. In some cases I did…
The good and the bad…
You should AVOID this place at all cost if:
1. You don’t like insects. Ants are soo common during the heat. And I should have listened to other reviews mentioning roaches. They come out at night and they are not going away. We noticed insects pretty regularly coming out of the drain however because there was no central A/​C we would also leave the bathroom, slider and front windows open during the hot months. Whenever we did this we would notice 5 to 10 baby cockroaches in our bath later that night. So we had to stop using the bathroom window. Roaches would come out and run over my feet, dart across the room, or hang in the bath tub. It was too regular for a clean home, this place was infested. I would very regularly wake up at night and flip on the bathroom light only to see a full grown cockroach run under the sink. Good luck getting it sprayed, it’s only worth while to do it before you move in. The laundry list of requirments prior to spraying amount to you basically moving all of your stuff.
2 If you have more than 1 car. I can say with CERTAINTY, PARKING IS HORRIBLE! It’s true, don’t kid yourself, there is nothing good about the parking unless you only have 1 car with a designated spot. Even then you will still occasionally experience a gardner, prospect, move in, or delivery driver blocking you out of your spot because there is no loading or unloading zones and barely any guest parking. There is street parking BUT you will never get it. The only time it’s available is for the first 45 minutes after street sweeping is over. You know parking is bad when people from neighboring communities carpool over to your street just to park their car there. It was so bad that one of these carpoolers was in such a hurry to get their spot that they left their car running and hopped into the car that was giving them a ride back to their community down the street. The car literally sat there running for 8 – 12 hours before running out of gas with the keys still in the ignition.
3. You enjoy central A/​C. There is a wall unit provided but you will have to run it all night to keep the place cool and to reach the master bedroom. We had fans, and the wall unit. It worked but the power bill from having all of that running all the time was higher than it is now with central a/​c where I live now.
4. You enjoy peace and quiet. The community, overall is pretty quiet, but you are in the direct flight path for every single airliner that lands at John Wayne. Visually it’s stunning, you get a close up view of these planes as the fly over. The noise however is loud enough that if your windows are open and you are having a conversation, you will need to wait until after that plane flies over before continuing your conversation.
5. If you like a friendly safe community. Just 2 years ago a young man was killed in the neighboring community up McFadden to gang related violence. If you live in the front of Walnut you will have kids, teens, and lots of «on foot» and «on bike» commuters passing by your window all day. Occasionally you’ll have what looks like a small gang walking by, the occasional homeless roaming, and drug induced teenager walking up and down the street. I’ll admit the previous 3 classes of people passed by a handfull of times the year I lived here. But you know what was an even more rare experience? Common courtesy. I can say that there was literally only 1 or 2 experiences over the year I lived here that someone would say hi back, smile back, or even acknowledge your presence. My GF dropped all of her stuff on the lawn because a small family wouldn’t move over to share the sidewalk with her. I’d also regularly see this poor homeless guy sleeping just yards from my front door in front of the abandoned tennis school. While working at the bank I decided to ask a Tustin PD officer what he thought of where I lived. He flat out said it was a bad area and that they spend most of their energy dealing with that particular area. I’d have to agree, you would more often than not see police in the neighborhood.
6. If you like living with a good management company. Arnel is no good. They can’t keep any good managers because they don’t know how to treat their employees. Search Arnel glassdoor, the comments on there coincide with what I experienced and from what I heard from some of their staff.
The good:
1. It was close to my job at the bank
2. Central location
3. Lots of food and restaurants, kind of cool being able to walk to Gyu Kaku. Drink and walk home.
4. The pool was simple, but not crowded during the summer.

Horrible parking! Horrible! Our car was towed this morning though the car has registration sticker from the property. It cost $ 270 to get it out. The property office claims that they are not responsible for the occurred fee though it was the property manager who told us that we CAN park at the 5 guest parking lots outside of the gate!

We have two cars but only get one parking lot. We wanted to rent another lot but the manager refused to help. She told us that we can park at the 5 guest parking. We believed in the story and now the car is towed! And because she had been transferred to another property, and because Arnel (the corporate of Nogal Feliz) refuses to provide me her new office number, I couldn’t confront her. In the shortly 9 months I’ve lived here so far, I’ve seen the people in management office changed for 5 – 6 times!
I ended up paying for the fee, and wasted so many working hours trying to contact the so-​called Resident Relations Coordinator at Arnel. This «Resident Relations Coordinator» lady’s job is basically to NOT answer calls, and NOT returning calls.
The whole thing is ridiculous! DO NOT rent here if you don’t get enough parking space you need! When you ask about parking, the property manager will understate the trouble and tell you that there are a lot of street parking outside. The truth is: good luck for the street parking and be ready to get towed.
I googled Arnel Management, and then knew where all these came from. I’ll submit a case to local Attorney General.

Awesome apartments, pretty quiet and safe, located in Tustin. Staff on site is always friendly and welcoming. There is a nice pool and a few grills as well!!! yesss!
I really love the area where these apartments are located, everything is just so close by whether it be: Restaurants, bars, Fast food, grocery stores, Doughnuts, ect. all of this is right around the corner. There’s 2 sushi places, 3 bars, and a Korean BBQ place all within 5 minutes of walking and all of them are amazing!!!
Just recently gates were installed in the entrances to this complex to make this A lot safer/​more private, guest parking is a breeze as well, just call the provided number, give the car details, how many days the car will be there and you are all set.
Ive only had one small issue in my apartment since living here. I called the maintenance staff and they made sure to take care of it within 24 hrs from when i called it in! Sweeet!
Definitely a place worth checking out if you/​someone you know want to move to the tustin/​OC area!