Office Depot

Just a regular office depot but they were so helpful when I was trying to get an external hard drive.

This location is closing! I found out last weekend when they had signs that said, «up to 60% off» posted everywhere. I’m crushed. First Staples and now Office Depot. Now, I’ll be forced to drive to OfficeMax at the Irvine Marketplace for all of my office supplies.

Store closing! Get here while they still have inventory!

My thanks to Heath and his manager who replaced a year old printer that went bad with a brand new one, and gave me the current sales price. I had no warranty on the old printer but had purchased it there more than a year ago. Heath went to all stops to ensure I was taken care of. They have my business from now on, even though there is another store closer. Thanks again for really taking care of me.

Staff is courteous and familiar with store procedures and location of stuff you need. It is not the fault of anyone in the store that everything they sell is made in China. China is now raising its prices dramatically while reducing what used to be high quality. The customer service is great — and Office Depot even provides computer utilities and computer servicing.

Saw an ad for a desk + hutch, so I came in to buy it. They said they could have it delivered the next week. Then I saw an ad for a different desk + hutch, bigger and cheaper, so I went back to the store said I’d like to exchange it. Thought it would be simple since it had only been a day, and it wasn’t to be delivered for another week. The lady told me that I had to call their customer service number and tell them to cancel the order, b/​c they can’t do that at the store. Fine, so I was in the store on my phone telling the customer service person I needed to cancel my order, and was told I would see my refund on my credit card in a few days. Ordered my new desk at the store.
Two weeks go by, and I had not been credited for my desk that I had returned. Called the customer service number, and was told that the store should have provided me with the refund since that’s where I got the desk orginally. Called the store and was told, since I cancelled my order with customer service they weren’t responsible. Got the run around, talked to 5 different Office Depot personel over a span of 4 days. At one point I was routed to some woman that said she worked in South America. WTF? Frustrated, I just called my credit card company and had them resolve the issue. Not buying from Office Depot ever again!

Bullying Manager Anti-​Customers!
I called (714) 505‑8900, Gigi answered. I asked if she is technically knowledgable with Brother printers? She boldly said YES. I told her about the printer memory problem, she had no clue. In fact, I have educated her on printer memory. She was caught not knowing anything about the printer and became irate harassing me. I asked for her manager; Kevin is even worse. He defended Gigi and barked at me like a mad dog non-​stopped, cut me off, and bullied me shouting, «I am talking, do not interrupt me.» He sounded like to hit me; and probably the same unpopular manager that the previous reviews rated unfavorably. My family, friends, and I would not buy here again. Watch out this beast-​like mgr. Kevin. Strongly NOT recommend this store to anyone!

I understand that working here might be boring, but no need to share that with the customers. All the associate seemed to be on task except for that manager. HE WAS RUDE. RUDE. RUDE. Taking my business to staples and only staples from now on.

Buyer beware. The ‘rebates’ offered by Office Depot come to you in the form of a Visa card that has an EXPIRATION DATE, which is just not user friendly. I had one that had expired, and neither the store nor the corporate ‘customer service’ people would help me make it good. And it was for a measly $ 5. I guess it could break the corporation if they had given it to me… so much for customer service.
Staples rebates in the form of a check that you can actually cash for real money is the only way to go! My business goes to them on all office supplies, etc., from now on.

I have been here multiple times to get things for work. I am giving 5 stars just for the service alone. Always greeted and helped if I need it. Excellent customer service.

THIS PLACE SUCKS BALLS.
This place is super depressing, it’s hard to believe they can even stay in business. I got a Canon printer for Christmas from my parents and it was defective, I went to return it WITH A RECEIPT and they refused to do it without the card even though it was paid with debit. First an employee asked his douche bag manager if he could do it which obviously means if you’re asking then there’s a way, the manager looked at me from across the store and said no, so I told him to tell me to my face and he came over to give me horrible service in person. It was pretty obvious that he judged me by the way I look and acted as if I stole something. I’m assuming they came across this problem a lot being THE DAY AFTER CHRISTMAS, well, if people actually shopped here to begin with.
This place is where customer service comes to die.

Office supply stores… this is about the least exciting thing to review.
Office depot is good, they always have what I need. I don’t find them particularly cheaper than any other office supply store (in fact, may be a bit more expensive), but I’ve never taken the time to really look. I wouldn’t go about getting your computers themselves here unless they had a really good deal going on, but as far as printers, flash drives and such go, they are ok.
I have noticed that sometimes here there are no staff around to help at all and other times they are all over the place. Seems a little random on the scheduling, but who knows.

This place is small enough that it is barely a «depot» type store. Going here is somewhat of a slow process but Max at the copy center is excellent. I have gone a couple times and his service has always been drama free and the work is correct the first time.

This is the closest Office Depot to me, so it’s my go to place for computer cables, blank CD’s, office supplies, and an occasional part for my computer, like an external hard drive. It’s kind of a small place, and sometimes they’re out of what I’m looking for. When I need someone to help explain something to me, half the time they’re readily available but the other times, you have to wait a few minutes. That’s not such a bad ratio. Overall service has been good. Getting through the sales line is usually a breeze, well except for one time.
I did get annoyed once at the cashier, She was trying to sell me an extended warranty for a digital camera I bought. I already told her I wasn’t interested. But she kept on about her daughter losing the camera. but she was fortunate because she bought an extended warranty and… I cut her off. Ripping the receipt from her hand, I smiled and said «Sorry but I have to go, and need that receipt, Thank you».
Parking is usually very easy. There are some food options in the plaza, and Radio Shack is across the street. All in all, it does the job. Prices are reasonable. They have an online store and a frequent buyer program.
They sometimes have their overstocks or end of life items at a discount as you enter the store. Once they had an office chair that retailed for $ 80 that was about $ 20 dollars less. They have a little of everything, like cameras, desktops, laptops, copiers, and CD players. They have some office furniture as well. All in all, they’re convenient for people in this town.

This is a smaller store and it kind of feels like it isn’t kept too well.
They had the camera I had my eye on for a while on sale here. Its kind of close to home, so I figured I’d hit up this location to grab it. They had the camera there, but its the lack of customer service that really sours this place.
Had to wait a while to get my camera because the lady who I gave the ticket to (you have to get a ticket so they can grab the camera out of the back), didn’t think I was really buying it or something. Yes, I look young and its an expensive camera, but please don’t give me attitude. You didn’t need to say «this is what you want? You sure? I’ll have to check on it in the back». Yes, I’m sure!
Then when I went to pay, I handed the same lady my credit card, and she asked for ID. So I replied «oh, my picture is on the back of the card.» That’s what the picture on the back is for — to show that its your card and so you won’t have to scramble for your ID. Her reply to me was «I still need to see another form of ID». What, I need 2 forms of ID in order to purchase this? I guess I’m a criminal genius that somehow managed to fake a credit card application and get my picture on it. Another form of ID? Would my old college ID suffice; how about my library card too? Maybe I needed to run home and grab my passport. (Anyways, that was mostly internal monologue; instead of arguing I just said «alright, I thought that’s what the picture on the back was for, but sure, here’s my license».)
Surprised she didn’t ask for a urine sample and references. Jeez.
Anyways, I got my camera for $ 80 off, but don’t think I’ll be coming here for my office supply needs; my passport expires soon.