Palm Beach Tan

I’ve heard mixed reviews about Palm Beach Tan, but this company provided the absolute best experience I’ve ever had tanning. After coming here, I would definitely recommend this tanning salon to anyone I know and I will be coming back.
My tan has never looked better, and the consultants helped me pick out the perfect skincare products for my tan. Nick explained and helped me with my spray tan, and Austin made sure I got the absolute best discount on products I actually love to use. I really like when someone takes the time to explain how something works and they actually break it down — that is exactly what Austin did. He explained to me how all the products I got would increase my tan and also maintain it. I was very satisfied with both of these young men and their value of pleasing the customer.
One of the other good things I noticed about this tanning salon was that it was really clean. I always pay attention for the aspect of cleanliness whenever I go to get any type of service done, whether it be hair, nails, waxing, or tanning. This is a key element for me to be a returning customer.
I’ve been spraying for a while now, but this store completely won my business. The staff brightened my day and I am so excited to return for my next visit. Customer service like I’ve never seen it before, and their prices are soo low. Your first tan? FREE! And they have KILLER promotions all the time. The first one I used I filled out a survey from my first visit and I was able to send all my friends a coupon for their own free tan.
Overall Palm Beach Tan has been by far the best tanning salon I’ve ever gone to. So if you are thinking about getting a tan, you should definitely try out this awesome location.

Three stars because the customer service has been poor over the past few weeks. Today was the worst. Two girls in the front only one was with a customer. While the other had let me walk in with out greeting me. Okay fine, I stand for a few minutes before I see her eye ball me up and down and which point she lets me know the other girl will help me soon. On the computer with her cell phone right next to the computer. Okay fine, she might be getting an important text soon, she might need to know if her boyfriend will pick her up after work. Okay fine, I waited and was helped. As I leave both girls are at the front gossiping and I walk out without a «thank you, good bye, have a nice one?!» Glad I stopped my membership. And I don’t think these beds are clean. I got this rash on my legs. I will never return or tell anyone about this place. Extremely disappointed!!!

I love palm beach tan but the personnel here UNFORTUNATELY IS HORRIBLE!!! I usually go to the corona location and love the girls their. I am in this area since my bf is out this way however I do not recommend this location. Long story short the manager was training a new hire :(bummer because she was horrible. I haven’t been to palm beach since February and I changed my credit card info and according to the manager im responsible for deactivating the account although I spoke with another location about the card info changing. Instead of saying let me see what we can do or let’s get your new card etc. The attitude automatically was you need to pay for the full balance plus today’s tan. I was thinking I’m not paying anything with that attitude… what a way to train the trainee for (CUSTOMER SERVICE). I would like to advise anybody going to the location or thinking about a tan experience go to another location. I got on Unilocal and found a great location in Tustin called Island tan. Top notch customer service four ½ stars has been around for 30+ years and my mystic tan was amazing!

Nick is awesome!!! my first time at PBT he has great customer service, very polite and friendly. He’s very quick and get things done! Thank you Nick!

The facility is fine, but nearly every time I tan the wait is ridiculous. They rarely have more than one person working so if someone is signing up, or cancelling, or new to tanning and needs help or beds need to be cleaned, that poor staffer runs around like a headless chicken while the line grows. I’ve walked out on several occasions. If there was another tan place close to where I live I’d switch immediately.

sign up at your own will!!! if you ever try to cancel they make it impossible in every way and continue to charge your account!!! the one in venice has gone through at least 5 managers in the past 6 months. they are shady, unprofessional and total rip offs!!! don’t fall for their offers!!! join at your own risk!!!

I’ve been a customer of this location for years and this morning I went in and have to say that Ali has been the best staff member that I have had contact with:) she was super helpful, sweet, explained everything and took care of other customers plus phone calls while my sister and I were there. I give Ali 5 stars!!!

I just want to say that this location is now my FAVORITE! Due to Monique and Nick — they made my night… and my next day So, I went in the other night and it was literally a min or two after 10. After working all day, I was preparing for an interview for a new job I REALLY want. So, desperately I wanted to tan that night & not making it in would of SUCKED. I literally was rushed there but I totally didn’t think they were going to let me in, but they were so understanding and sweet! They let me get my spray tan and were even super nice about it when I was saying things like,” I’ll be quick I promise!”…they just were so wonderful — like, ‘it’s okay’ & ‘take your time, it’s alright’. All I have to say is outstanding customer service and I have been a customer for a long time now… so I really appreciate it when they have people who really stand out to me like Monique and Nick. Thanks again!

Customer service review: The girls are incompetent lazy af beds are never clean. Literally you have to wait 15 minutes per session. Plan ahead at least 30 min. They don’t know how to multitask, on their phone, picking at their nails or other some other bs.

This location is amazing and always clean!!! Monique is the girl to come see she’s so friendly and always gets me in my room quickly! If I’m ever having problem areas that aren’t tanning she always gives me the best tips and product recommendations!
Ask for Monique if you need some good color!

My experience at Palm Beach Tan was excellent. The salon was clean well turned out and the staff (especially Galina) was extremely knowledgeable and helpful. Galina picked a perfect tanning bed/​spray tan combination that resulted in the exact color I was hoping for. She explained all of the features of the beds and how everything worked as well as the best products for me to use. I highly recommend!

This 3 star post is only in regards to the customer service. The past couple times I’ve been here, there have been these girls I’ve never seen before. And both times they have kept me waiting loonnnnng time and seem to forget about me even though I’m right there in the front. Each girl seem to be distracted. I have to let them know the bed is ready otherwise I could’ve been waiting longer.

Gaby was so helpful. She helped me fix my membership and gave great recommendations for lotions after tanning.

I love the people and the equipment is top quality.
If you are looking for a great place with good prices this place is it

After the salon I was currently a member of closed without warning, I found myself searching for something close to home. I eventually came across Palm Beach.
I decided to check them out and went in. The girl at the counter was very friendly and non pressuring. She explained some of the packages to me and showed me around the salon. Since i have been tanning in beds for so long, i decided to give the spray tanning package a shot to give my skin a break.
The prices here are very good, and the salon is always clean and well cared for. The only option I wish they had was a few more higher end tanning beds.
Overall i really like the salon, and would recommend for tanning.

Very pushy and awkward girls working here. Get a paper copy and read any package you want to sign up for first because the employees are not up front with the terms. I have been tanning for years at several different places and unfortunately this business has taken over many locations I used to actually like to tan at. The products, beds, and experience is the same you’ll get anywhere else but the price is higher than anywhere and the employees aren’t trained very much at all. I feel the need to write this negative review because of how poor the customer service is due to the pushy sales and uneducated employees who don’t know what they should about tanning safety or even how a tan is acquired. The employees are however experts at selling tanning packages. I gave an extra star because they have great beds. But really…

Let me Say this place is great with a caring, professional and fantastic staff. After a Big fail from another local store I came here and told them what had happened and I only had one week till my wedding, these girls hooked me up. I highly recommend coming here if you want a great place to tan and have a staff who knows their stuff and really makes it great to tan.

Unfortunately I am forced to change my good review. BE CAREFUL and read your contracts up and down before you sign up because the poorly trained staff will just manifest whatever description they would like when signing you up. I would highly recommend asking manager to walk you through the membership. You’ll notice when visiting that there are always new girls «on their first day» training, which explains why I was misinformed about my contract not once but THREE times, by different employees, on separate visits. I kid you not some check ins would take 30 minutes because the staff does not know what they’re doing.
I was told my tans would roll over which sold me because my schedules crazy and I can’t always make it in. Staff members would tell me about specials and suggested I save my pre paid tans and in result end up saving money. I thought awesome… to then find out Palm Beach does not roll over anything, so I not only paid for tans I had already paid for but lost my pre paid tans too.
I’ve never met so many clueless employees at one establishment in my life. I HIGHLY suggest making the 15 minute drive to Totally Tan in Orange if you want no bs, good costumer service and a clean facility.

I’ve been tanning here for about a month now. The staff is always friendly and the rooms are clean.
Their long hours work well with my schedule and I have never had to wait for a bed which is very convenient.
There are several levels of beds as well as a spray tan machine, so this place serves everyone’s needs.

This PBT has the best overall quality I’ve found so far– for my sample I’ve surveyed about 5 of them.
This location is my go-​to if I want a good tan. The sprays here I haven’t tried but their beds are great.
PROS: Relatively inexpensive ($ 20/​month)
Quick service (mostly)
Clean beds
Consistently
CONS: Constant upsetting
Even when you say no…
They keep trying… r_​r
It’s very annoying to be put in that situation EVERY TIME. It’d understandable that they like to introduce products but there’s only so many ways to say no nicely.
A handful of times I’ve spent more time trying to explain why I don’t NEED to have the newest lotion and that I’m okay with missing this exclusive, once-​in-​a-​lifetime 10% off. T. T

Needing to get my color back and hearing all the ads on Pandora, I figured I’d give PBT a shot. I called to inquire about pricing and got to speak with Samantha. Not only did she take the time to answer all my questions over the phone, she even called me back when we got disconnected and also recommended a local nail salon when I asked.
When I arrived at the salon, Samanatha was at the counter and knew exactly who I was. She was personable, patient and pretty fun to talk with. She got me registered quickly and took the time to help me choose the best lotions for my needs. She even went as far as to give me one of her personal packets of lotion as the lotion I chose to buy had to be ordered… how kind was that!?!
It has been a very long time since I’ve experienced such great and personable customer service. Samantha, thanks for making me feel so welcomed as PBT’s newest client. I’ll be recommending this location to all my friends. Keep up the amazing work and see you next week for the purse!

Palm Beach tan is great! I have been going here for about a month and love it! When I signed up I reviewed a few free upgrades which was nice, I was able to try out some of the nicer beds.
The staff is always so friendly and welcoming. They seem very knowledgeable and give good recommendations on the amount of time to go in the beds (especially when trying new beds). The rooms and beds all appear to be very clean and kept up.
I initially began going here for an event but I love it so much and the price is very reasonable, I plan on continuing to go!