Pouch Self Storage and RV Center

These guys are the best! I have been a customer for 9 months now and am always greeted with a big smile and great service. Clean and well kept, always reminded to enter a contest, like them on Facebook. go on Unilocal and post and always going the extra mile. Tulsi you are always working it seems, and always with a big smile! You and the staff are s great group! Thank you for the great service!

Tustin self storage is in a league of their own. I’ve used several different companies throughout the years, some for personal use and some for business, but i haven’t met such genuine, kind, helpful and HONEST MANAGERS at any other company. From the very thorough lease and move in, where everything in put out on the table (no hidden fees), a free lock up use for the length of your stay, a warm greeting from Amber or Tulsi, and don’t forget to ask them for a cup of water if you are working and building up a sweat… They will always be more than happy to get you one… Seriously! their hours are a bit shorter in the evening for security reasons, but still work well for me! If you actually care about your stuff and not just looking for somewhere to dump it than Pouch Tustin self storage is where you need to store. Don’t even bother with those other places… They may get you in with some promises of fairy tale stories (short lived) once you rent here. You’ll never look at another storage facility the same again.

Pouch was great! I stored my stuff there for a year with no problems. The managers are always helpful and great with answering any questions. If I ever need Storage again, I wouldn’t hesitate to use them again.

Amber was excellent and helped me to shred paperwork from my business. She was fast, efficient and so friendly. Made this task a joy!
I will be back!
Thank you,
Allen

This place is awesome, If you need a storage in Tustin go and see Tulsi. This is a clean facility, and Tulsi was very friendly. Highly recommend this place.

I Love Pouch & its employees! Tulsi & Amber have been so helpful! This is the 2^nd location I have stored with. They both always have smiles on their faces & willing to help any way they can! Amber is very thorough in explaining the different sizes & accommodations each unit can provide. She even shows you the units available & Tulsi always so sweet & he remembers my name & my kids :) !!!
I’ve stored with Pouch in Anaheim a few Years back & Jeremy was the Best! We spoke over the phone & when I finally met him he was just as kind in person!
I am so impressed & pleased with the cleanliness of these locations & the friendliness of the employees I recommend Pouch Self Storage to all my friends & family!
Thank you for such professional employees! Keep up the good work!!!

We have had a small unit here at Pouch for years, it served us well but we finally outgrew it. So a few weeks ago we decided to ask about upgrade options to match our needs and Tulsi showed us a variety of available units and provided cost and space information for us to think about. The unit size we thought we wanted was not available at that time so he added us to a wait list for a callback if one opened up.
Later we decided to take a slightly larger unit that Tulsi had showed us and we called to start the process. Amber and Randy were there when we started our move and gave us all we needed to know about the use of the freight elevators (we moved from a first floor unit to upstairs) and helped us get switched over in the system while accommodating our needs with regards to timing of the move and getting our monthly costs situated.
Having mostly completed our setup we are happy and secure in our new unit, thanks again to the Pouch team for making this easy and as smooth as can be!

I had a great experience here. The staff was very friendly, helpful, and knowledgeable.

This was our first time using a storage place and with friendly Amber and at the front desk and showing us around we found this place clean, safe, and trustworthy for our belonging. They have carts to help you move your stuff and moving truck. Recommended!

Great Service! Helped me move storage units to get closer to the dock, as we come in frequently. These guys are awesome!

My family and I have been customers here on and off ever since I was a child, and its the only storage I’ve ever used. I trust this location, so why try anywhere else? The staff is very nice and the location is in a safe, secure neighborhood. I have recently parted ways with their services because I’ve moved into a house and no longer need the space, but I would recommend anyone to try this location for your storage needs, and I will be returning here if I ever get overloaded with stuff again.

Nice clean location. Amber was very helpful and made my experience very pleasant. I will be sure to recommend this location to my friends and family.

Have been a customer of theirs two times now and they continue to show excellent customer service, attitude and assistance. The facility is equipped with everything you need to move in and out of any location whether it be a residence or commercial building. Additionally they provide a very convenient truck where one of the staff members will follow you to your location and they will patiently wait as you load your belongings and finally drive back the storage facility for you to unload. This comes with your storage rental! What relief at no additional cost to you!
Thank you again for all your kindness and helpfulness! All the staff here are very knowledgeable and very supportive!
Ask for Amber Randy or Tulsi and they will be of assistance to all your moving needs!

This was the easiest move I have ever made to store my things. They brought their truck to my location. We loaded it and he drove it to the storage property. So easy. Tulsi, Randi and Amber deserve a great review. They are very professional and attentive. I was amazed at how clean the place is. I am going to bring my shredding there too. I really appreciate the process that they made very easy for me.

Pouch Self Storage has friendly staff and a great facility, but there are some nagging issues that prevent this from being a 5-​star location.
When I checked in for the first time, the staff were concerned that my items would not fit in the unit I had selected. They let me try putting some of my furniture into the unit to make sure it would fit before making me sign a contract. That is quality customer service.
Pros:
*Facility is in excellent condition
*Staff are very friendly and helpful
*Good security
Cons:
*The dimensions they give for their units are exaggerated. A 5′ x 7′ storage unit is closer to 4’9″ x 6’9″
*The rental agreement is terrible. You are NOT ALLOWED to store art, collectibles, heirlooms, or objects with sentimental value in the facility. You are not allowed to store more than $ 5000 worth of property without written permission
*The rental agreement states at least 3 times that the owner is not responsible for any damage to or loss of your property due to negligence by the staff
*It’s very difficult to maneuver their dollies through the narrow corridors and doorways. I had trouble not banging into the walls around every turn
*Hallways aren’t wide enough to accommodate two dollies, meaning you can’t go around people
*When we first arrived, we had trouble entering one of the hallways because another customer had their unit open and it blocked the hallway door from opening

I found this place very convient for me and the price is good. I got helped by Tammy in the beginning she was with a customer it still acknowledge me ad ask if I give her a minute… She showed me the unit but it was smaller than I thought so I got the next size up and it was perfect. I didn’t have a lot but I wanted enough stuff in it just in case I want to put more in there later…
Tula was the one that helped me do my paper work and did it sick so I can be able to move some stuff in before they closed .
I will be going here for awhile until I can move into my apartment and all my stuff will fit .
Great customer service

Outstanding service, inexpensive, convenient, and secure. The only reason I deducted a star was the lack of 24×7 access, which is something with which I’ve become accustomed and which is very useful for someone who works odd hours like me. Aside from that, this place can’t be beat.

This is the best storage unit I have ever been to! I was so shocked at how easy the whole process went and how many discounts they gave me, they gave me the cheapest price I could get in the whole county even. Every other storage place I called wouldn’t even give me a discount. This place even has moving trucks for you that come with buying the storage unit. It’s indoors so I won’t have to worry about my belongings melting in the unit because of the heat.
I recommend this storage to anyone looking for something affordable and nice with top of the line security.

I’ve used self storage facilities in the past many times, none compare to this one. They aren’t just renting you a space, they’ve offered customer service and amenities no other has. As for pricing, second to none, and I checked with 6 – 8 before choosing TSS. They offer a free use of their truck too! Call them for details.
Granted, my family and I clearly have to large of a human «stuff» footprint requiring 2 separate very large units. But these guys were great and really were helping my family and I.
Rent a unit from Tustin Self Storage if are in the market!

Friendly and professional staff. Varinder, Patricia and Randy were there on my visits. They were able to answer all of my questions and inform me of all the services Pouch provides that you may not expect from a storage facility.
I highly recommend Pouch — Tustin if you need secure storage and I would definitely use them again.