Tustin Cadillac

Had to return my lease. Jorge in finance was fast and efficient. He provided me with excellent customer service on the phone and in person. This was my 3^rd Cadillac, so I was not sure on what type of vehicle I was going to lease next. I looked at a few other brands, but kept thinking about the information Jorge had told me about 2016 Cadillac performance and technology. Along with his great attitude and excellent customer, I’ve decided to stay with cadillac.

lied to me, bait and switch. Arnie in all his glory is condescending, rude. don’t buy from these guys don’t do it. Never in my 42 yrs of life has anyone treated and spoke to me the way Arnie did, especially at a car dealership.

Ron, my service man was awesome as usual. I bought this Cadillac because of Ron and his excellent customer sevice skills. I always know I’ll get the best service with Ron. Please let him know that his work is appreciated.

Such a great atmosphere at Tustin Cadillac. Very friendly and knowledgeable Service Advisor (Ron B). Nice to know that I will not be getting the ‘call’, that says that my car needs a bunch of things that are really not needed. Scheduling was easy and exceeded my requirements and flexibility.

This is my third purchase from Tustin Cadillac. Ron Sullivan helped me through all aspects of purchasing my XTS. I was even offered a better interest rate than my credit union was offering! Jeff and Bobby in the Service Department are most accommodating and Joaquin, the body guy, is the best at his trade. Renee, the finance gal, made all the paperwork a breeze. Brent, the Techy guy, will patiently walk you through all the bells and whistles of your purchase. I look forward to years of working with my friends at Tustin Cadillac. Driving my beautiful Starship Enterprise confirms that «this luxury makes all my hard work worth it»! Treat yourself and visit Tustin Cadillac!

They were wonderful! Very informative and helpful!

Very nice staff even though I got a better deal and purchased my car from another dealer. I was not disappointed with the attention and patients they exhibited.

I have had multiple good experiences with Ernie and Ron in the service department. They address my concerns and find solutions. I drive 30 miles to come here to get the Cadillac treatment that I expect and appreciate. Thanks fellas!

The process of leasing a new vehicle was easy and the service and sales super!

Service Department review: Stellar service from Jeff McCamey, a seasoned and sharp Service Advisor. I bought an ATS a week ago at a GM dealership in Upland, CA (Tustin Cadillac didn’t have the exact color options I was looking for) and I came in to Tustin for a rattling sound I was hearing at low RPM at the rear engine area and a Cadillac Premium Care service apt (oil change, tire rotation and inspection).
When warm the rattling sound was not as prominent as when cold and the sound was a bit intermittent occurring at specific times and conditions. I knew something was up and dreaded the usual «we don’t hear it» at the dealership. I pulled in to the service bay and it was not as prominent as usual when I had Jeff listen as I tried to reproduce it. I fully expected him to say he did not hear anything out of the ordinary but he jumped in the driver seat applied the brake and gently applied a little throttle. The sound came out loud and clear, as faint as it was initially his tuned ear heard it and he knew how to draw it out. He said we’ll check it out in the inspection.
Having owned numerous high end new cars: BMW 6 series, BMW 3 Series, Corvette, Twin Turbo Z ect. I have been in dealership service departments many times for similar issues that can easily be swept under the rug until its out of warranty. After spending $ 103k for my BMW 6 series I had a very similar issue, the service advisor there repeatedly blew me off and didn’t take the care and time Jeff did to inspect and correct. Jeff found the problem and had the mechanics fix it (cracked catalytic converter bracket). Irvine BMW’s service department lost me as a customer. Tustin Cadillac’s service department just won me as a repeat Tustin Cadillac customer in both the service department and sales department.
The people you deal with at a dealership make a huge impact on the service you receive and Jeff McCamey was prompt, clear, professional, personable and handled my warranty issue with no nonsense. All of Tustin Cadillac’s people have been there many years, very rare at any dealership. Now, when Tustin Cadillac gets that new CT6 in…

What a great place to purchase a car! No pressure, no hassle. I would highly recommend this dealership to anyone in the market for a new or used Cadillac. Buying a car is almost always a painful experience, not at Tustin Cadillac. Ask for Paul Thomas, he is the BEST!

I had to have my car checked for recent recalls. They got the job done in a fast, safe manner. I had an appointment, and it was changed unbeknownst to me. They honored my original appointment time. They even had the paperwork completed in n efficient manner. Kudos to all of the service department personnel! Thank you!

I was very happy to drive from Murrieta to Tustin to look at a beautiful Buick Lacrosse they just happened to have. My experience was very pleasant with none of the issues that can go on when buying a car from a dealer. Ray McInnis was so nice and so helpful, that I felt I was talking to a friend. Thank you Ray for your help and next time will come in to purchase that Caddy! But for now I’m in love with my Buick! Such a smooth ride! Also thanks to Jorge Orozco for helping us too! Carol P.

Jeff McCamey is the best! He has helped me from the very beginning! Went there this morning for an oil change and some other minor issues and Jeff was able to answer all my questions and even asked how my mom was doing! (in the past she has gone with me to keep me company). This time, I was given a loan car to run errands while they worked on my car. So awesome!!! Ron always brings my car out looking awesome and with a smile!!! Thanks guys!

I dropped off my wife’s SRX last night (Wednesday, 9÷30÷2015) for a scheduled oil change and tire rotation, right away Kirk attempted to up sell me on what I assume was a 50,000 mile maintenance package on a vehicle that is just under 41,000 miles.
I declined and asked for the requested oil change/​tire rotation $ 49.95 offered me by email.
Today, Kirk called and advised that the mechanic suggested an air filter change and windshield wiper replacement, which I find odd, since the SRX was purchased at Tustin Cadillac just 14 months ago as a Certified Pre Owned, but I approved the extra maintenance cost.
Later this afternoon, my wife and I picked up her SRX and it wasn’t even washed nor vacuumed, or if it was, you would never know it.
My wife’s previous two cars sold at Crevier BMW (330 and 560), when the car was brought in for any reason, they washed and vacuumed her car, and offered bottled water, and they always offered a loaner car, no such offers at Tustin Cadillac.
Other than the lesser horse power, my wife likes her SRX, so, she’ll probably keep her SRX for a few more years; however, that being said, I don’t see us returning to Tustin Cadillac for any maintenance, especially with GMC Irvine only 1 mile from our house, and Allen Cadillac just 5 miles away.

Very courteous, thorough, and prompt

I’m a little puzzled at how hard this dealer has tried NOT to sell me a car.
My wife and I are in the market for a crossover. We stopped by Tustin Cadillac a few weeks ago, and a nice salesman showed us one they had on the showroom floor. It was late, so they didn’t have a way for us to test drive one. I can understand that. The car was very nice. The salesman was helpful, and we left him our contact info and he said he would contact us the next day with lease pricing and to let us know when we could test drive.
We never heard from him again.
We’ve now looked at some other crossovers, and the SRX we saw is still near the top of our list, even though we haven’t been able to test drive it yet and even though the salesman blew us off. So we called Tustin Cadillac tonight (Friday night) at 7:30 and asked if they had one for us to test drive. The lady on the phone said they were closing. We pointed out that their website says they are open until 8 p.m. on Fridays, and we only live 5 minutes away. She simply repeated that they are closing.
Frankly, any car dealership that closes at 8:00 on a Friday night is not trying hard to sell cars to start with. But to advertise that you close at 8:00 and then close at 7:30 is trying hard not to sell cars. To have a customer see the car, like it, and ask how much it costs to lease it, and then you don’t ever call them with the info, that’s trying hard NOT to sell cars. And when a customer says, «I’m five minutes away, I want to come test drive a car, and you’re still supposed to be open another 25 minutes,» and you refuse because you want to go home early, then what’s the point of running a car dealership?
If it’s this hard to get this dealership to sell me a car, how difficult will it be to get them to service it once I’ve already paid for it?
Don’t waste your time with Tustin Cadillac.

Ron in service is genuine and helpful. I’ve been in on 3 different occasions and have been so happy with the service each time! I definitely recommend them… Best experiences I have ever had with a dealer!

I really did not want to have to write this, but I feel the need to warn potential heartache for others. My review is for Bill Laidlaw the service manager (they call the customer experience manager), well let me tell you this guy needs to go back to school for some training in «customer experience», as I’ve NEVER in my 47 years of life been treated with so much disrespect, and disdain from someone whom was supposed to be trying to make me happy and retain me as a client, not just for the dealership, but for the brand. I was belittled, and spoken to in such a condescending way it made my head spin, I could not believe I was speaking to someone whom was a manager. He put words in my mouth and accused me of saying several things that when I called him out on them, he had nothing to say other than to skirt around it, I will not go into detail about it, but in my opinion this so called manager is totally inept, (I don’t think he even knew the meaning of the word and needed to go look it up online) and needs to get better educated. I should have known better than to trust an American car brand, let alone a GM made vehicle, as sadly the American’s just don’t get it, they wonder why MBZ, BMW, and Lexus kick their rear ends. Plain and simple. Good quality product, stand up service department, and staff that truly cares about retaining your relationship, I suppose I was too anxious to try and support the American car industry being a MBZ previous owner, but Bill and the GM/​Cadillac team taught me a VERY valuable lesson… Cadillac/​GM customer service 800 was just as bad if not worse, from promised call backs not happening, to the total run around and agents that could not speak proper English and grammar that could only make a 3^rd grader envious. Poking around another Cadillac dealership (which shall remain nameless) out of curiosity I had my car evaluated on a trade in, wow what a joke… They valued my car at 27k, when less than a 1 year old stickered at 59k, that is confidence inspiring, that’s over a 50% depreciation in less than 1 year, I wonder what that will look like in 4 – 5 years? Well, it looks like I’m going to take a blood bath on trading this car in at MBZ, as I’m sure they will give me even less than Cadillac.
So what brought all of this on? Well, my 2014 CTS 2.0T has had NUMEROUS problems, many of which continue today that the dealership «cannot recreate», however in lieu of this, I had a total engine failure at 9,000 miles. The dealer had no explanation, nor did they supply me with a new motor, they simply tore the engine apart and band-​aid the engine back together and sent me on my way. The engine now sounds like a lawnmower, gets terrible mileage, and smells up my garage with burning coolant, but according to them «it’s normal» The car in total has been out of service 40+ days in the short 3 months I have owned it, I’ve become the talk around my neighborhood as the guy who drives a different Cadillac all the time. I think there is something bigger going on here as I found an online forum that documents SEVERAL engine failures in the 2.0T engine from Cadillac, but GM/​Cadillac are keeping their mouths shut on the matter, and brushing it under the rug.
on a positive note, the service writer Jeff was and is a decent guy, it’s just too bad he has to work for such a schmuck in Bill Laidlaw.
Anyone considering buying s Cadillac, I would click these links first.

Very efficient and friendly service check-​in. Mix up on my loaner car, but only waited 10 minutes and they sorted out and had me on my way.
Prompt call to explain all needed repairs. More needed than I thought, but very thorough assessment of car as I had requested.
Took 2 days for repairs, but all done well. One of best all-​around Cadillac repair experiences I’ve had